Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.1 / 5
164
56.1% of users recommend this
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“Long wait for purchased items”

Written on: 20/12/2013 by vinomother (1 review written)

Although you have informed me that my order is now on its way (20 December), I made the purchase on 6 December thinking I had plenty of time to forward it on to my grandson. Even if the parcel arrives tomorrow, Saturday 21st December) I don't think it will make it to its final destination before Christmas. I think that 14 days is far too long to wait and will not encourage me to buy from you again… Read Full Review

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“very poor”

Written on: 20/12/2013

Slowest delivery ever, ordered and paid for item on 3rd Dec and it was in stock all the time, only dispatched on 16th so unsure if I will recieve in time for xmas. No response to email I sent, will not use this company again… Read Full Review

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“Delivery failure”

Written on: 19/12/2013 by purm (1 review written)

Notified that items were shipped 9.12, still not arrived 19.12. It's all about the supply, the product is available elsewhere, but the supply sucks. I shall not be using again… Read Full Review

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“Has taken 2 weeks to dispatch! ”

Written on: 18/12/2013 by LH414 (1 review written)

I am extremely disappointed with this service. I made my order 2 weeks and, and only TODAY (!) it has been dispatched. It was intended as a present, and given the late dispatch and 2nd class delivery service, it isn't likely to arrive in time. Had I known, I would have shopped elsewhere, as I will be in the future… Read Full Review

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“Order #50361122”

Written on: 18/12/2013 by Khattnip (1 review written)

Order #50361122 Overall I would say I am greatly pleased with the service Forbidden Planet provides, I mainly use the store in London to buy comics but as it is a bit of a trek I often use the online ordering service to save myself a trip! And I find the website to be very dependable in terms of availability, far more so than compared to competitors! If I could wish the service changed in one way it would be to speed up the process of the order from start to finish? Obviously I understand… Read Full Review

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“Dr who apron tom baker”

Written on: 17/12/2013

I ordered the above on 8th December after seeing the item promoted as a Christmas gift in the observer, as yet it is not dispatched Chances of delivery before Christmas ??? … Read Full Review

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“Poor communication”

Written on: 17/12/2013 by mikearmstrong11 (1 review written)

I have yet to receive the item but feel the need to review the service on merit (or lack of) alone. I ordered the item on 8th December so to get the present in time for Christmas. The gift is for my girlfriend and was supposed to arrive in my address in England prior to Christmas so that she can have it before we go back to Spain together. Noticing after several days that there was no communication, I contacted Customer Services to receive absolutely zero feedback. The item has now been… Read Full Review

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Lh414's Response to mikearmstrong11's Review

Written on: 18/12/2013

You and me both! I ordered mine on the 4th December, and am travelling from Italy to the UK to spend Christmas with my family and won't get the present in time. It will probably arrive after I leave, so I feel your pain. What a disappointment!

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“slow response”

Written on: 17/12/2013

Placed an order on 4th December in plenty of time for Christmas. Order not despatched until 13 days later (even though in stock). Sent e-mail asking if it would be despatched in time for Christmas and did not receive a response. Fingers crossed that it arrives on time as you have still sent it 2nd class despite sending it so late. I know you are busy but chrismas comes at the same time every year!… Read Full Review

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“poor online delivery”

Written on: 17/12/2013 by kennyf1972 (1 review written)

Ordered stuff online on the 4th of dec from yourself and various other online retail stores. By the 12th everything had arrived and is wrapped up under my tree except the FP stuff. On the 12th I sent an email to enquire about my stuff only to get standard reply of "we are busy due to Christmas" Finally on the 16th I received an email to say items were dispatched but it will take 7/12 working days to arrive to the chances of getting them under the tree are slim. Really disappointed in this… Read Full Review

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“Useless Customer Support!”

Written on: 16/12/2013 by cosm0s (1 review written)

Not at all happy with the level of support I have had from forbidden planet. I have sent two emails, to which I wanted some answers as to why it was taking so longer to process my order when everything was in stock. It's taken 8 days just to dispatch my items and still no replies to any of my questions. NOT HAPPY WONT BE USING AGAIN!… Read Full Review

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“rubbish customer service”

Written on: 16/12/2013

Not only do they take the money and then dont dispatch your order they take orders that are instock on website they then dont inform you that the item wont be delivered for 3 months you only find out when you (at your cost) phone to chase up your order.all in all poor service and I will never order from them again.i now have 1 week to replace my sons Christmas gift… Read Full Review

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“Not worth time and money”

Written on: 15/12/2013 by kerri90 (1 review written)

Payed 4 quid for delivery and didnt dispatch until 11 days after ordering! Ended up all in all being 2 weeks to turn up... If delivery was free then I wouldnt complain but come on??! Anyway aside from that the item looks okay… Read Full Review

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“No good for Aus!!”

Written on: 14/12/2013

You have excellent stuff from all the best shows that you can't get anywhere else, but to get a $4 key ring posted to me in Australia it was going to cost me $18. I didn't bother with my order and cannot see anything you could offer in the future that would render this postage price reasonable. Surely you can find a more cost effective way to ship your merchandise, or some kind of Aus based middle man. Surely your business for over here warrants that, or maybe it's your high postage prices that… Read Full Review

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Fpcustomerservice's Comment

Written on: 18/12/2013

Hi there,

Postage would usually be sent as a Shipping Quote via email for orders outside the EU and UK.

Have you contacted our customer service regarding the order?

Best regards,
ForbiddenPlanet.com

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“shocking service avoid”

Written on: 13/12/2013

delay in postage then missing item , countless phone calls and still no replacement from them , avoid like the plague!!!!!!!!… Read Full Review

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“Not pleased with the service. ”

Written on: 12/12/2013 by Unhappy3000 (1 review written)

Unfortunately I know this will sway what people think of the product, this is not why I have given such a low score. The product itself I could not comment on as it has not arrived and most likely will not arrive before Christmas which was the whole reason I ordered it, on December 2nd, only to have it shipped (internationally) December 13th. Having attempted to contact about my order I received no response despite 2 separate occasions in which I filled out the contact form and have been left… Read Full Review

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“poor service, shocking in fact”

Written on: 12/12/2013

I ordered this item in mid September which was due to be released a week or two later. One month later having heard nothing I called to query and was told it hadn't been released yet but no apology. Was promised it was due for release the following week. Another few weeks passed with no update and I called again and was told the item was now in stock and awaiting dispatch. Again no apology and was conveniently charged shortly after and then 4 days later finally received an email confirming… Read Full Review

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“Good selection of different goods”

Written on: 11/12/2013

I found ordering very easy on there web site. The selection of Marvel clothes was great and the site is nice and easy to navigate around. The only problem I have is that they don't let you know if one of your items has since become unavailable but was when you ordered it. Also when it will be posted out to you… Read Full Review

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“not impressed”

Written on: 10/12/2013

Haven't received my item yet, I doubt there will be an issue with the item. My issue is with the process and dispatch time for orders placed. 9 days after submitting my order, it has been dispatched. That isn't good enough. I have avoided purchasing from you previously as it takes far too long for items to be sent. I have had to cancel a previous order also as it hadn't even been dispatched by the time I needed it for even though I ordered it well in advance. The products are excellent but as… Read Full Review

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“Fantastic service all round!”

Written on: 06/12/2013 by penny6185 (1 review written)

I love the accuracy of the order, when it will be dispatched, my order number, delivery time and info etc. I really love the fact that I can pre order comic books, so if I know I will be short of cash one month I can pre order for next month! Brilliant! Great communication from forbidden planet, and great service all round, I will DEFINITELY be ordering my comic books from you in the future, and I have already recommended you to family and friends that share an interest in comics. Only… Read Full Review

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“Two generations of Forbidden Planet devotion!”

Written on: 06/12/2013 by SonicLunchbox (1 review written)

I love your store and was a regular visitor in the 80s when I lived in London. I just wish there was one in Sydney especially as I have two boys (10 and 13) and they were in heaven when we visited the London store in 2012. So that leads me to my only complaint…shipping costs a fortune! Ugh! There is so much more we'd love to buy but the shipping costs outweigh the value. We would love there to be an option for slow mail. We don't mind waiting. Now that the website is faster, ordering is so… Read Full Review

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