Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.1 / 5
162
56.2% of users recommend this
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“Delivery time is a joke”

Written on: 20/01/2014 by cobyfett (1 review written)

Took two weeks to deliver when item was stated as "in stock", customer service is rubbish and charging £4 for delivery when it's being sent second class is robbery. Avoid this company like the plague. Will definitely not be buying from them again… Read Full Review

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“2416427 Idle Hands: The Art of COOP (Hardcover) - SIGNED”

Written on: 17/01/2014 by wukillrb (1 review written)

I ordered the above product on the 16th December 2013. There was a note at the top of the page that said that I had missed the Christmas delivery deadline by a day, fair enough, I wasn't that concerned about that! The item was only delivered last Friday (10th January). I find it impossible to believe that no-one could have put the item up for collection for delivery in the time between the 16th and Christmas, especially as the item was 'in stock' and there was a fairly sizable delivery cost… Read Full Review

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“I am truly disappointed”

Written on: 15/01/2014

Correspondance was non existent, two queries I submitted where ignored. It also took 5 weeks for me to get what I had ordered. Shockingly bad customer service and I will not be recommending this to anyone… Read Full Review

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“new customer bound to return”

Written on: 09/01/2014 by manfredula (1 review written)

Great online selection with comics i cant find locally with a great price. Order got held up after xmas rush but when i called up he put it through straight away with an apology. Will deffo use again… Read Full Review

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“Just as bad as ever!”

Written on: 08/01/2014

I've used this company in the past for items that are exclusive to Forbidden Planet and had to cancel the order because they simply never bothered to process it in the first place or took 4 weeks+ to even begin processing it. Christmas came around and I saw an exclusive Dr Who "Titan" figure that you simply can't buy elsewhere. Thinking this would make a nice extra gift, I ordered it. Wish I hadn't bothered. It took them almost 3 weeks (again) to process and send the order out (now after… Read Full Review

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Fpcustomerservice's Comment

Written on: 08/01/2014

Hi there,

We're sorry to hear of the issue with your order - have you been in touch with our Customer Service team via our Contact Us form so we can look into this for you?

Kind regards,
ForbiddenPlanet.com
Customer Service Team

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“Present for a Friend”

Written on: 08/01/2014

I was looking for a present for a friend's birthday, and Forbidden Planet had the perfect item. It was a Game of Thrones hat that I knew he would love. I looked around on the internet, and Forbidden Planet had it for the lowest price. I ordered the hat and it took a bit for the mailing team to contact me about shipping and handling rates, but that is because I live in the U.S.A. I was very pleased with the rate for shipping and handling when they told me how much it would cost. I was also able… Read Full Review

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“very slow with no communication”

Written on: 06/01/2014

I ordered some adventure time items, that were in stock, for Christmas. There was no mention that I would not receive these in time, they were still in stock on the website. I look at the terms and condition of delivery and was informed that I would have to wait 21 days before I could question the delivery. I think an order placed 11 days before Christmas, unless otherwise told should arrive before Christmas, especially when paying £5.50 for the pleasure!… Read Full Review

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“Long wait for order to be shipped”

Written on: 06/01/2014

The site itself is great, and easy to navigate. I came looking for a present for a friend, who I know loves this shop, and to my delight came across a signed copy of her favourite book. However the time taken for my order to be shipped has been painfully slow, whilst I recognise I did order over the Christmas period, it took around 3 weeks for my item to be dispatched, much longer than I had expected. However despite this I shall be purchasing from this site again, because I think it has a good… Read Full Review

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“Action figure purchase”

Written on: 04/01/2014 by Smitty76 (1 review written)

I ordered an action figure for my daughter for Xmas and it was advertised 'in stock', when I phoned to check on its status on 23/12 I was told its on pre order and won't be in till new year, I cancelled my order then and there on the phone, postmans just been, guess what he has just delivered? Yes my cancelled order!! What a joke and thanks for putting a spoiler on my daughters Xmas… Read Full Review

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Fpcustomerservice's Response to Smitty76's Review

Written on: 06/01/2014

Hi there,

We're sorry to hear of the disappointment caused with your order. Have you been in touch with our Customer Service, so we can investigate this for you further?

Kind regards,
ForbiddenPlanet.com

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“Quick response and easy ordering”

Written on: 31/12/2013 by Jurioch (1 review written)

The layout of the website is very easy to navigate, I found the items I was looking for almost instantly. I have ordered from ForbiddenPlanet before, and the service has always been prompt. As a customer ordering from outside the UK, I can't have my items shipped until I have an email correspondence discussing postage/shipping costs, which is a nice gesture on part of the website because it gives me the chance to make sure I know exactly how much I'm paying(because of currency exchange and the… Read Full Review

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“Hopeless”

Written on: 24/12/2013 by Chrismk57 (1 review written)

I ordered an item on 11th December, that was listed as in stock. It wasn't shipped until 24th December. There was no warning of delay. No other online retailer is this bad. I would recommend that my friends order from anywhere else. I even had items arrive from the US quicker… Read Full Review

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“Awful service”

Written on: 24/12/2013 by Givvy (1 review written)

I ordered a book for my boyfriend on the 11th December- a large sign on the website said that was the last day for Christmas orders- great! I should have it by Christmas. Today (Christmas Eve) I have just received a despatch notice...so He'll have it by new year at the earliest! I fully appreciate that this time of year is busy but how has it taken 2 weeks to put a book in the post?? Awful service… Read Full Review

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“Super gutted with the lack of organisation with dispatch”

Written on: 24/12/2013 by Staaacey (1 review written)

Despite the fact that I ordered my items (one of which was a present for my little sister, the other a game for the whole family to enjoy on Christmas Eve) over TWO WEEKS before Christmas, they were not dispatched until December 23rd. Now I have returned to my parents' home, I can't get the parcels I was expecting ages ago until after Christmas. Because of this, my little sister doesn't have anything to open on Christmas morning, and the game will arrive too late for my family to have fun… Read Full Review

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“Slow delivery”

Written on: 23/12/2013

Have orderd a number of things and after being told they are in stock , 10 days later you get an email saying the item is unavailable, which then makes it too late to buy from any where else ! The delivery time is the slowest on the internet taking 3 weeks to get 'in stock items '… Read Full Review

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“Long delivery time”

Written on: 23/12/2013 by haboothy (1 review written)

I ordered 3 items all the same and in stock on the 7.12.13. Took 2 weeks to be dispatched and delivered. Luckily these were for my own children, so arrived just in time, but if they had been for other presents, would have been too late to give them out. Order number 50368301… Read Full Review

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“Forbidden planet”

Written on: 21/12/2013

I placed an order on the 5th December and apart from the initial "we have received your order" email I have had no info on this order despite emailing customer services a few days ago. I have just received notification that my items have need dispatched SECOND CLASS post and therefore unlikely to arrive before Christmas. Compared to the numerous other online shops I have used this has been a terrible service and I will certainly not use or recommend Forbidden planet.com to anyone… Read Full Review

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Fpcustomerservice's Comment

Written on: 02/01/2014

Hi there,

We are sorry to hear of the disappointment with your order.

If you'd received your despatch note on the 21st December, this would have been sent either first class or via a 48 hour Courier.

If you item still hasn't arrived or you have any other problems, please do contact us via our Contact Us form on the website.

Kind regards,
ForbiddenPlanet.com

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“Appalling overall service”

Written on: 20/12/2013

I ordered 3 items in plenty of time for Christmas, but there was no clear information on delivery times in the confirmation email or on the website. I then received an email 2 weeks later saying that the order had been dispatched and will be delivered 1 - 2 working days later but due to this being over a weekend and very close to Christmas, I will not be able to give them as presents as I wanted to because they won't arrive in time. This service is not informative enough, there needs to be… Read Full Review

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“Order was taken and I was kept up to date as there was...”

Written on: 20/12/2013

Order was taken and I was kept up to date as there was a delay with the item, but had emails to tell me what was going on, and thankfully it has arrived in time for Christmas, thank you all very much, have a good Christmas xxxx… Read Full Review

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“Long wait for purchased items”

Written on: 20/12/2013 by vinomother (1 review written)

Although you have informed me that my order is now on its way (20 December), I made the purchase on 6 December thinking I had plenty of time to forward it on to my grandson. Even if the parcel arrives tomorrow, Saturday 21st December) I don't think it will make it to its final destination before Christmas. I think that 14 days is far too long to wait and will not encourage me to buy from you again… Read Full Review

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“very poor”

Written on: 20/12/2013

Slowest delivery ever, ordered and paid for item on 3rd Dec and it was in stock all the time, only dispatched on 16th so unsure if I will recieve in time for xmas. No response to email I sent, will not use this company again… Read Full Review

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