Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
233
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Why so long”

Written on: 19/05/2016 by Postman6065 (1 review written)

It took two days to dispatch the item, how long does it take to pick an item that is in stock and post it?… Read Full Review

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Fpcustomerservice's Response to Postman6065's Review

Written on: 23/05/2016

Hi there,

Thank you for your review.

It is often faster than this but we advise all of our customers online that it can take 2-3 working days to process an order for despatch.

If you have any further questions you can check out our FAQ's or email us.

I hope this helps.

Kind Regards,
Customer Service Team

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“Good service, bad item”

Written on: 19/05/2016

The service from forbidden planet was good but the item quality was poor. Several large parts of the stormtrooper's armour were cream, not white, which just made it look like one of those vintage star wars figures that has been left in the sun and gone yellow… Read Full Review

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Fpcustomerservice's Comment

Written on: 23/05/2016

Hi there,

Thank you for your review.

We are sorry to hear that you have received a faulty item. Please do not hesitate to contact us. We will have a look into this and do our best to resolve any issues.

Kind Regards,
Customer Service Team

Forbiddenplanet

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“Supergirl Comic”

Written on: 18/05/2016

I have spent ages looking for the Adventures of Supergirl and i finally found them at really good prices, so I straight away ordered the first one yesterday and today I got an email saying it had been dispatched, I am so happy and can't wait to receive the comic. I will also be ordering the rest of them when they are out as the prices are brilliant… Read Full Review

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“Can't wait to get my hands on these!”

Written on: 16/05/2016 by Beckjl202 (1 review written)

I can't wait for my things to arrive! I love collecting the POP! Vinyl figures, and I will now have 13 of them all together including the ones at home, third so great! Forbidden Planet is literally my favourite shop! I love all the stuff they have there, especially the POP! Vinyl figures and The Walking Dead things! I have so much stuff from there! The things j liked were: • The prices! They're great prices for how much I bought • The condition. They came in great condition. • The… Read Full Review

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“Amazingly great!”

Written on: 12/05/2016 by jamesygreeny (1 review written)

First thing I noticed is how nice the website looked. It looks great and I personally love how nice it looks. It also works great and is easy to find what you want. The amount of products on offer is incredible. From £3 figures to £600 rare collectible statues. Had fun just shopping around this website. I decided to buy a Star Wars black series storm trooper figure. I ordered it on a Friday. The same day I got an email telling me how my order would be processed and confirmed what I had… Read Full Review

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“Very slow”

Written on: 09/05/2016

Ordered just under £40 of goods, only went to forbiddenplanet.com because couldn't find the stuff anywhere else and I had been to the London store and new of their company. Placed my order on Wednesday and by Friday had heard nothing so decided to email to see where my order was at, by Monday afternoon I had received and email of dispatch confirmation but still no reply from the company themselves. I wouldn't be so frustrated with them if they were a small business and didn't have much staff… Read Full Review

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Fpcustomerservice's Comment

Written on: 09/05/2016

Hi there,

We are sorry to hear about your experience with our service. It is unusual to not receive a response to a query. If you email with details and your order number we will take a look into this for you.


Kind Regards,
Customer Service Team

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“Process time.”

Written on: 09/05/2016 by Brucewayne81 (1 review written)

I can't understand why it takes so long to process an order! My items were in stock so it's not like I had to wait for them to come in. Why can't you do next day delivery like most companies do? 3 working days just to process an order? Really? And then another 3-5 working days for delivery....where are you based? The moon? I won't be using you again. If you want to wait over a week for your items this site is great. Don't expect your order to get to you the same week though!… Read Full Review

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Fpcustomerservice's Response to Brucewayne81's Review

Written on: 09/05/2016

Hi there,

We are sorry to hear about your experience shopping with us, unfortunately we are not able to offer next day delivery however if your items are late at all please do not hesitate to get in touch with us. Just email the details with your order number to us and we will have a look into this for you.

Kind Regards,
Customer Service Team

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“Black Panther Buyer”

Written on: 09/05/2016 by KyleighRafferty145 (1 review written)

Excellent customer service instore & on the phone. Everything is awesome. Layout of products in West end store is great & accessible. The staff are very knowledgeable & friendly. Just wish FP had a loyalty/bonus card or something. Only time I ever have an issue at FP is when a comic I was after has sold out, other than that, that's been my store forever… Read Full Review

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“still not delivered”

Written on: 09/05/2016 by Millertg448 (1 review written)

ordered book for a present received email to say despatched still waiting delivery 8 days later if you were as good at delivering product as you are at sending constant promotional email you would be world beaters as it is i am deeply disappointed with your service… Read Full Review

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Fpcustomerservice's Comment

Written on: 09/05/2016

Hi there,

We are sorry to hear about the delay with your order, if you email the details and your order number to us we'll take a look into this for you.


Kind Regards,
Customer Service Team

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“Great service, thanks so much!”

Written on: 03/05/2016 by KoleShelton (1 review written)

fantastic service and a great way to spend my money. Would recommend to a friend forever and always. It ould describe it to friends as an easy to use, simple and exciting system… Read Full Review

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“I wish there was an alternative”

Written on: 03/05/2016 by Dalias274 (1 review written)

There is not a single aspect of their online subscription "service" that I am happy with. OK there is - the packaging is nice. That's about it. Their website is confusing: it doesn't tell you clearly if a title *isn't* subscribable. When you subscribe you should be able to start from the next available issue, there isn't a shipping date for the next issues yet to start your subscription yet (possibly delayed, possibly indefinitely) or just completely cancelled. But you're only ever told it's… Read Full Review

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Fpcustomerservice's Comment

Written on: 03/05/2016

Hi there,

We are sorry to hear about your issues with our service.

We have to place our subscription orders two months in advance which is why we are not able to offer a subscription to start straight from the next issue released (unfortunately we couldn’t guarantee the stock).

At the moment we are currently working on streamlining our subscription service so that some of the other issues you have mentioned are resolved. We are particularly looking into making sure series that have ended are clearly marked and you are not able to add them to your account only to not receive anything.

Our subscriptions are sent out monthly. Depending on where your surname falls you will be placed in into week 1,2,3 or 4 of our schedule. If you were in week 3 for example, on the 3rd week of each month, we will send out everything that has been released at that point. The exception of this is if your order is complete before we reach you in our schedule. In this case we will process and despatch your order as soon as everything has arrived in. This should explain why you might receive some comics a week or so after they have been released. With our despatch times we generally have all of our subscriptions shipped out within two days of receiving our weekly comic delivery.

I hope this helps explain our subscription process in a bit more detail, if you have any problems with your ongoing subs please do not hesitate to contact us and we will do our utmost to resolve them.

Kind Regards,

Comic Subscriptions Department

Forbiddenplanet

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Batmanhatesyou's Comment

Written on: 20/05/2016

Thank you for explaining your shipping schedule but I am already aware of it.

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“2nd class postage? Really?!”

Written on: 01/05/2016 by EddieReid99 (1 review written)

Having waited 5 months for an order valued at over £400 to be dispatched I was rather surprised and disappointed to see that it was sent by 2nd class post. Customer service not!… Read Full Review

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“Smooth and by the numbers”

Written on: 17/04/2016 by roberte454 (1 review written)

Great service, kept well informed. Item arrived prompt and well packaged. Boys love there Minecraft poster, official mojang and plenty to visually discover. I would recommend as a gift to any fan of Minecraft… Read Full Review

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“Great products, long processing time”

Written on: 16/04/2016

The help team were fantastic, but I was told after waiting over the weekend and 2 working days that it would be shipped the next morning, and it wasn't. I ordered a magazine form another website at the same time and it arrived on the Monday. Apart from that and the unclear processing denotation on the "your account" bit, the webs tie and products are excellent… Read Full Review

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“always superb service ”

Written on: 15/04/2016 by Jeffreyk380 (1 review written)

Iron man MK 45 kotobukiya artfx statue is brilliant! Lights up and looks fantastic, must haveforany superhero fan. Packed well, sent superfamily, I wasn't even expecting it until September 16 and I've got it now in April, I always use Forbidden Planet and always gesture service. … Read Full Review

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“One year ”

Written on: 10/04/2016 by Ralphn1974 (1 review written)

absolutely love the product. but it took a whole year till it was dispatched. pre ordered last may 2015 the product was in stock in July. received it in April 2016… Read Full Review

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Fpcustomerservice's Comment

Written on: 11/04/2016

Hi there,

Thank you for your review. We are sorry to hear about your experience with our service. With pre-orders we bill and ship items once they arrive into stock with us. If you email us with your order number we can take a look into this for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Never less than perfect”

Written on: 09/04/2016 by krStokes1 (1 review written)

I have been ordering and subscribing for a while and never received less than perfect support, communication and product delivery, ensuring my orders always come in a timely fashion and in perfect condition! I would have no reservations about recommending to friends and family… Read Full Review

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“Not at advanced as you'd expect”

Written on: 07/04/2016 by Alissa372 (1 review written)

As a retailer of science fiction and fantasy, forbidden planet offer a short-sighted view on customer service and satisfaction. Bearing no connection with its high street stores, it aspires to offer as much as stores offered 20 years ago. My preference is to use the online store because of the quality the products in comparison to its stores e.g. stoke on trent (which is damp and disorganised). There's no option for postal choices - you have to pay and you have to wait! otherwise get free… Read Full Review

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Fpcustomerservice's Comment

Written on: 08/04/2016

Hi there,

Thank you for your review, we are sorry that you have had a mixed experience using forbiddenplanet. We are always striving to improve our services and options for customers and hope you continue to shop with us.

The Stoke-on-Trent store does not actually belong to us and is owned by a company called Forbidden Planet International that we are not at all affiliated with. You can view our store locations on our site.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Slow dispatch and delivery ”

Written on: 04/04/2016 by omMcLeod164 (1 review written)

Items seem to take longer than necessary to dispatch. Still waiting for one of the items dispatched on 24/03/16… Read Full Review

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“Love it”

Written on: 03/04/2016 by DayanaBaird (1 review written)

Love this site, love the pre orders have which always come good packaging.Thanks for the great service you have provided… Read Full Review

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