Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
224
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Great service, thanks so much!”

Written on: 03/05/2016 by KoleShelton (1 review written)

fantastic service and a great way to spend my money. Would recommend to a friend forever and always. It ould describe it to friends as an easy to use, simple and exciting system… Read Full Review

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“I wish there was an alternative”

Written on: 03/05/2016 by Dalias274 (1 review written)

There is not a single aspect of their online subscription "service" that I am happy with. OK there is - the packaging is nice. That's about it. Their website is confusing: it doesn't tell you clearly if a title *isn't* subscribable. When you subscribe you should be able to start from the next available issue, there isn't a shipping date for the next issues yet to start your subscription yet (possibly delayed, possibly indefinitely) or just completely cancelled. But you're only ever told it's… Read Full Review

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Fpcustomerservice's Comment

Written on: 03/05/2016

Hi there,

We are sorry to hear about your issues with our service.

We have to place our subscription orders two months in advance which is why we are not able to offer a subscription to start straight from the next issue released (unfortunately we couldn’t guarantee the stock).

At the moment we are currently working on streamlining our subscription service so that some of the other issues you have mentioned are resolved. We are particularly looking into making sure series that have ended are clearly marked and you are not able to add them to your account only to not receive anything.

Our subscriptions are sent out monthly. Depending on where your surname falls you will be placed in into week 1,2,3 or 4 of our schedule. If you were in week 3 for example, on the 3rd week of each month, we will send out everything that has been released at that point. The exception of this is if your order is complete before we reach you in our schedule. In this case we will process and despatch your order as soon as everything has arrived in. This should explain why you might receive some comics a week or so after they have been released. With our despatch times we generally have all of our subscriptions shipped out within two days of receiving our weekly comic delivery.

I hope this helps explain our subscription process in a bit more detail, if you have any problems with your ongoing subs please do not hesitate to contact us and we will do our utmost to resolve them.

Kind Regards,

Comic Subscriptions Department

Forbiddenplanet

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Batmanhatesyou's Comment

Written on: 20/05/2016

Thank you for explaining your shipping schedule but I am already aware of it.

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“2nd class postage? Really?!”

Written on: 01/05/2016 by EddieReid99 (1 review written)

Having waited 5 months for an order valued at over £400 to be dispatched I was rather surprised and disappointed to see that it was sent by 2nd class post. Customer service not!… Read Full Review

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“Smooth and by the numbers”

Written on: 17/04/2016 by roberte454 (1 review written)

Great service, kept well informed. Item arrived prompt and well packaged. Boys love there Minecraft poster, official mojang and plenty to visually discover. I would recommend as a gift to any fan of Minecraft… Read Full Review

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“Great products, long processing time”

Written on: 16/04/2016

The help team were fantastic, but I was told after waiting over the weekend and 2 working days that it would be shipped the next morning, and it wasn't. I ordered a magazine form another website at the same time and it arrived on the Monday. Apart from that and the unclear processing denotation on the "your account" bit, the webs tie and products are excellent… Read Full Review

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“always superb service ”

Written on: 15/04/2016 by Jeffreyk380 (1 review written)

Iron man MK 45 kotobukiya artfx statue is brilliant! Lights up and looks fantastic, must haveforany superhero fan. Packed well, sent superfamily, I wasn't even expecting it until September 16 and I've got it now in April, I always use Forbidden Planet and always gesture service. … Read Full Review

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“One year ”

Written on: 10/04/2016 by Ralphn1974 (1 review written)

absolutely love the product. but it took a whole year till it was dispatched. pre ordered last may 2015 the product was in stock in July. received it in April 2016… Read Full Review

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Fpcustomerservice's Comment

Written on: 11/04/2016

Hi there,

Thank you for your review. We are sorry to hear about your experience with our service. With pre-orders we bill and ship items once they arrive into stock with us. If you email us with your order number we can take a look into this for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Never less than perfect”

Written on: 09/04/2016 by krStokes1 (1 review written)

I have been ordering and subscribing for a while and never received less than perfect support, communication and product delivery, ensuring my orders always come in a timely fashion and in perfect condition! I would have no reservations about recommending to friends and family… Read Full Review

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“Not at advanced as you'd expect”

Written on: 07/04/2016 by Alissa372 (1 review written)

As a retailer of science fiction and fantasy, forbidden planet offer a short-sighted view on customer service and satisfaction. Bearing no connection with its high street stores, it aspires to offer as much as stores offered 20 years ago. My preference is to use the online store because of the quality the products in comparison to its stores e.g. stoke on trent (which is damp and disorganised). There's no option for postal choices - you have to pay and you have to wait! otherwise get free… Read Full Review

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Fpcustomerservice's Comment

Written on: 08/04/2016

Hi there,

Thank you for your review, we are sorry that you have had a mixed experience using forbiddenplanet. We are always striving to improve our services and options for customers and hope you continue to shop with us.

The Stoke-on-Trent store does not actually belong to us and is owned by a company called Forbidden Planet International that we are not at all affiliated with. You can view our store locations on our site.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Slow dispatch and delivery ”

Written on: 04/04/2016 by omMcLeod164 (1 review written)

Items seem to take longer than necessary to dispatch. Still waiting for one of the items dispatched on 24/03/16… Read Full Review

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“Love it”

Written on: 03/04/2016 by DayanaBaird (1 review written)

Love this site, love the pre orders have which always come good packaging.Thanks for the great service you have provided… Read Full Review

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“Very impressed”

Written on: 01/04/2016

I have been a customer of FP for many years, but this is the first time I tried their mail order service - WOW! I was very impressed, both with the speed it took them to send my parcel and also with the care FP took over packaging. My item, though delicate, arrived in perfect condition, well cocooned against the ravages of the postal service! The website is a delight to visit, and I would highly recommend FP to a friend. Many thanks!… Read Full Review

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“Best packaging around”

Written on: 30/03/2016 by necropig (1 review written)

Always receive my manga volumes well protected and in a sealed bag. Excellent… Read Full Review

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“The quality of the comics aren't always perfect. Often...”

Written on: 25/03/2016 by Gallagherhy208 (1 review written)

The quality of the comics aren't always perfect. Often have tiny tears at the bottom of the spine and often looks like they have already been read before they've come. Also the time it takes from finishing your order for it to be processed and dispatched is extremely slow and could be greatly improved! I've waited at least a week for products that have been in stock to be processed and then even longer for it to then be dispatched. Having the option of first class or second class post or even… Read Full Review

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Fpcustomerservice's Comment

Written on: 29/03/2016

Hi there,

Thanks for your review! We are sorry to hear that you have received some damaged comics. If this happens again please do not hesitate to get in touch and we will do our best to resolve any issues.

Kind Regards,
Customer Service Team

Forbiddenplanet

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“Heavy Metal magazine”

Written on: 19/03/2016 by DenzelRuiz230 (1 review written)

Pre Ordered online, no hassle, was kept up to date regularly and when item arrived was packed superbly and came promptly. Superb experience all round and wouldn't hesitate to use again and will recommend to like minded friends. Thankyou Forbidden Planet… Read Full Review

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“Forbidden planet exceptional shop”

Written on: 15/03/2016 by JaylonCannon99 (1 review written)

I have ordered several items from forbidden planet, DC figures great quality exceptional detail totally satisfied with my purchases, I will continue to shop at forbidden planet as the goods always arrive on time and in excellent condition, I would recommend forbidden planet to anyone, best shop ever and top quality goods and service. … Read Full Review

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“Ordered something that was meant to be realised month...”

Written on: 11/03/2016 by 240Gauthier (1 review written)

I ordered a John Hancock pop figure that was meant to be realised a month ago was bit upset when it took this long without an email from forbidden plannet not telling me that it would take longer. I'm happy it's on it's way now but still upset as I could of gone elsewhere to get it quicker to the time but didn't want to order from America. Overall I ask forbidden plannet just emails their customers to keep them up to date with their pre-order :) apart from that happy… Read Full Review

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Fpcustomerservice's Comment

Written on: 14/03/2016

Hi there,

We are sorry to hear that you did not receive a notification of this date change. We try to keep our customers informed of pre-order date changes and do apologise for coming up short on this occasion!

We hope you choose to shop with us again and if you'd like to discuss anything further please don't hesitate to contact us.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“still waiting”

Written on: 04/03/2016 by Peterson4 (1 review written)

I orderd a graphic novel in 2012 and I am still waiting, a lot of the items advertised are not available and it seems never will be… Read Full Review

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Fpcustomerservice's Comment

Written on: 14/03/2016

Hi there,

We are sorry to hear about this. If you send us an email we will have a look into this for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“somewhere i belong”

Written on: 02/03/2016 by 1945Tennant (1 review written)

very competitive price's. one of the best range of products for a man-child like myself. would recommend it to any and and will continue to shop on here. however still get confused between you guys and the other forbidden planet. clearer branding from both would help seeing as you sell the same stuff. however this being said you are cheaper-ish. keep it up guys. don't do drugs and stay in school… Read Full Review

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“Great service, will definately use agaain ”

Written on: 28/02/2016

Really over the moon with the service, items well packaged and arrived within a couple of days, look forward to my next order… Read Full Review

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