Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.0 / 5
53% of users recommend this
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“slow response”

Written on: 17/12/2013

Placed an order on 4th December in plenty of time for Christmas. Order not despatched until 13 days later (even though in stock). Sent e-mail asking if it would be despatched in time for Christmas and did not receive a response. Fingers crossed that it arrives on time as you have still sent it 2nd class despite sending it so late. I know you are busy but chrismas comes at the same time every year!… Read Full Review

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“poor online delivery”

Written on: 17/12/2013 by kennyf1972 (1 review written)

Ordered stuff online on the 4th of dec from yourself and various other online retail stores. By the 12th everything had arrived and is wrapped up under my tree except the FP stuff. On the 12th I sent an email to enquire about my stuff only to get standard reply of "we are busy due to Christmas" Finally on the 16th I received an email to say items were dispatched but it will take 7/12 working days to arrive to the chances of getting them under the tree are slim. Really disappointed in this… Read Full Review

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“Useless Customer Support!”

Written on: 16/12/2013 by cosm0s (1 review written)

Not at all happy with the level of support I have had from forbidden planet. I have sent two emails, to which I wanted some answers as to why it was taking so longer to process my order when everything was in stock. It's taken 8 days just to dispatch my items and still no replies to any of my questions. NOT HAPPY WONT BE USING AGAIN!… Read Full Review

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“rubbish customer service”

Written on: 16/12/2013

Not only do they take the money and then dont dispatch your order they take orders that are instock on website they then dont inform you that the item wont be delivered for 3 months you only find out when you (at your cost) phone to chase up your order.all in all poor service and I will never order from them again.i now have 1 week to replace my sons Christmas gift… Read Full Review

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“Not worth time and money”

Written on: 15/12/2013 by kerri90 (1 review written)

Payed 4 quid for delivery and didnt dispatch until 11 days after ordering! Ended up all in all being 2 weeks to turn up... If delivery was free then I wouldnt complain but come on??! Anyway aside from that the item looks okay… Read Full Review

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“No good for Aus!!”

Written on: 14/12/2013

You have excellent stuff from all the best shows that you can't get anywhere else, but to get a $4 key ring posted to me in Australia it was going to cost me $18. I didn't bother with my order and cannot see anything you could offer in the future that would render this postage price reasonable. Surely you can find a more cost effective way to ship your merchandise, or some kind of Aus based middle man. Surely your business for over here warrants that, or maybe it's your high postage prices that… Read Full Review

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Fpcustomerservice's Comment

Written on: 18/12/2013

Hi there,

Postage would usually be sent as a Shipping Quote via email for orders outside the EU and UK.

Have you contacted our customer service regarding the order?

Best regards,
ForbiddenPlanet.com

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“shocking service avoid”

Written on: 13/12/2013

delay in postage then missing item , countless phone calls and still no replacement from them , avoid like the plague!!!!!!!!… Read Full Review

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“Not pleased with the service. ”

Written on: 12/12/2013 by Unhappy3000 (1 review written)

Unfortunately I know this will sway what people think of the product, this is not why I have given such a low score. The product itself I could not comment on as it has not arrived and most likely will not arrive before Christmas which was the whole reason I ordered it, on December 2nd, only to have it shipped (internationally) December 13th. Having attempted to contact about my order I received no response despite 2 separate occasions in which I filled out the contact form and have been left… Read Full Review

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“poor service, shocking in fact”

Written on: 12/12/2013

I ordered this item in mid September which was due to be released a week or two later. One month later having heard nothing I called to query and was told it hadn't been released yet but no apology. Was promised it was due for release the following week. Another few weeks passed with no update and I called again and was told the item was now in stock and awaiting dispatch. Again no apology and was conveniently charged shortly after and then 4 days later finally received an email confirming… Read Full Review

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“Good selection of different goods”

Written on: 11/12/2013

I found ordering very easy on there web site. The selection of Marvel clothes was great and the site is nice and easy to navigate around. The only problem I have is that they don't let you know if one of your items has since become unavailable but was when you ordered it. Also when it will be posted out to you… Read Full Review

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“not impressed”

Written on: 10/12/2013

Haven't received my item yet, I doubt there will be an issue with the item. My issue is with the process and dispatch time for orders placed. 9 days after submitting my order, it has been dispatched. That isn't good enough. I have avoided purchasing from you previously as it takes far too long for items to be sent. I have had to cancel a previous order also as it hadn't even been dispatched by the time I needed it for even though I ordered it well in advance. The products are excellent but as… Read Full Review

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“Fantastic service all round!”

Written on: 06/12/2013 by penny6185 (1 review written)

I love the accuracy of the order, when it will be dispatched, my order number, delivery time and info etc. I really love the fact that I can pre order comic books, so if I know I will be short of cash one month I can pre order for next month! Brilliant! Great communication from forbidden planet, and great service all round, I will DEFINITELY be ordering my comic books from you in the future, and I have already recommended you to family and friends that share an interest in comics. Only… Read Full Review

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“Two generations of Forbidden Planet devotion!”

Written on: 06/12/2013 by SonicLunchbox (1 review written)

I love your store and was a regular visitor in the 80s when I lived in London. I just wish there was one in Sydney especially as I have two boys (10 and 13) and they were in heaven when we visited the London store in 2012. So that leads me to my only complaint…shipping costs a fortune! Ugh! There is so much more we'd love to buy but the shipping costs outweigh the value. We would love there to be an option for slow mail. We don't mind waiting. Now that the website is faster, ordering is so… Read Full Review

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“superb”

Written on: 06/12/2013

First time i ordered off rhe website and could not be happier purchased fp variant star wars lucas variant and its stunning prices where great also will defo use the service again and recomend the service to anyone… Read Full Review

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“Delivery System Lacking”

Written on: 05/12/2013

Visiting the store has always been great; employees are friendly and helpful, and the store is easy to navigate. I missed a couple of issues of a comic, so I thought I'd try ordering them online. I placed the order early afternoon on Thursday 28th, expecting to receive my items in about a week, maybe a week and a half. However, I received a second email yesterday saying that my order was only now being dealt with and would take at least another 5 working days. This means I will be receiving my… Read Full Review

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“Totally rubbish service. ”

Written on: 05/12/2013 by noelypb (1 review written)

Ordered items that were in stock at time of order. When I chase after the order has not dispatched am told in fact one item is out of stock. Terrible stock control. Unreliable… Read Full Review

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“Well over priced”

Written on: 05/12/2013 by max.talk (1 review written)

All I wanted was £30 of Forbidden Planet vouchers for a Sci-Fi made child relative. I ordered on linke and for the 'honour' of spending £30 was charged £5.50 postage and packing for an item that would have cost no more than a 2nd class stamp. Even if the vouchers were sent recorded delivery it would not have amounted to more than £1.50. Shockingly overpriced p&p with a one-size-fits-all mentality from the company it appears. I did send an e-mail to customer services but that e-mail, so far… Read Full Review

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Fpcustomerservice's Response to max.talk's Review

Written on: 05/12/2013

Hi there,

If your order only contained Gift Vouchers, then your postage would have been reduced and these are despatched via recorded delivery.

If this hasn't happened with your order upon despatch, please do get in touch with your order number and we'll investigate this for you.

Kind regards,

ForbiddenPlanet.com
Customer Service Team

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“Simply awesome! Great deals & brilliant service”

Written on: 03/12/2013 by aaronsnelling (1 review written)

I'd like to say a huuuuge thanks to Forbidden Planet for most experiences I've had with them. They've consistently achieved awesomeness and I really appreciate good service. They assisted me when I was looking to purchase the New 52 3D covers in Bristol, they were just so kind and friendly. My only grumble would be with the Birmingham branch, they were a bunch of lemons, sour to the core. I've visited twice now, both times I left feeling underwhelmed and sad. I really appreciate the great deals… Read Full Review

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“Great Products, sadly slow service.”

Written on: 03/12/2013

While the products on offer are great, when ordering on the 24th of november, my order wasn't processed and dispatched until the 30th. Could have been due to having three products in the order, but i wasn't really told what was going on, or if this would be the case. With this store being the only real specialist in the country (that i know of), i'm going to have to come back in the future, and would just like to help make the service better, with my experience of purchase. Kind Regards. Jim… Read Full Review

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“Forbidden Planet is great!”

Written on: 01/12/2013 by elemental--soul (1 review written)

All in all, forbidden planet is a great company. They offer an extremely wide variety of items and merchandise from various films and tv shows. Personally, my favourite area is the comic books as there are so many at a very reasonable price. The product they offer are great for fan who enjoy comic books and graphic novels or for people collecting memorabilia/merchandise. When ordering online, the products came as they said, despite the delivery time being a little longer than I expected. I will… Read Full Review

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