Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.1 / 5
164
56% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Debited 3 days before item despatch...”

Written on: 07/04/2014 by PhilBNC (1 review written)

Well apart from violating their own T&Cs by charging me days before my item was despatched, the item I ordered wasn't mailed until 7 days after I placed the order. Given that I then had no choice of mail provider I then had to swallow the obscenely priced cost for 2nd class delivery...?! Given that most online retailers can outstrip this performance without even trying I don't think I'll be reusing. Which is a shame as I often buy from the Megastore… Read Full Review

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“Very Reliable Service”

Written on: 02/04/2014 by JDUNSS (1 review written)

I find that I have been provided with a very prompt and reliable service which is sure to keep me trusting and purchasing more in the future!… Read Full Review

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“Best prices around! ”

Written on: 24/03/2014 by DriscyG (1 review written)

The website is well laid out and looks professional. The prices far surpass any other comic store I can find and in some cases were up to £4 cheaper! Recently found out about the website and will be using for the foreseeable future. My only negative is that the dispatch times were the maximum of 3 days. Ideally I would like it to take less time to process my orders but when the prices are as cheap as they are this tiny downside will be overlooked. Order number 3021354… Read Full Review

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“Love it!”

Written on: 23/03/2014 by Madeleiner252 (1 review written)

Item I got is for gift, so I can't just open it. I'm very satisfied with comunication (mailing me everything) about that I ordered the item that was stated as being in stock but it wasn't actually there, that was very fast restock. And I'm surprised with speed that item arrived, I mean 5 days from UK to Croatia is just awesome! I will definitely order more items in the near future, because your work is glorious! Thank you… Read Full Review

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“I am SO STOKED.”

Written on: 21/03/2014 by JessieElisabeth (1 review written)

I stumbled across this AWESOME website from a post on Facebook, might have been a Doctor Who page or David Tennant's fan page I don't remember. What I first saw were the Titan Who action figures that were on pre-order. And hell yeah I ordered those too!!! As I was scrolling along on the page, I came along the Captain Jack t-shirt and about peed my pants I was so excited. I already have the David Tennant suite shirt and the Jack one would just be perfect!!! I really am beyond excited! Just… Read Full Review

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“very slow process”

Written on: 14/03/2014 by nickenchuggetz (1 review written)

I ordered an item (which was in stock) on Sat 8th of March, it is now Friday 14th of March and they have only advised they have dispatched the item today 2nd class, so it will probably be here the middle of next week. I ordered an item from Hong Kong on the same day, it is here now (to UK). I don't think this is a one off, i have just started to notice other reviews saying the same. If there are delays with stock it should be made clear and expectations set. There is far too much competition… Read Full Review

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“Great Selection of Memorabilia.”

Written on: 14/03/2014

I pre-ordered an item from Forbidden Planet not sure when I was going to receive it. After a short delay in processing the pre-order I noticed that the item was out of stock so I was a little concerned that my order may not be fulfilled due to stock issues but thankfully they sent me an email saying they sent the item and only two days later it was in my hands, excellent delivery. Okay £18 for international postage might seem steep for some, but it was very well packaged and with the item I… Read Full Review

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“speed is not their forte”

Written on: 14/03/2014

I placed an order with Forbidden Planet on a Sunday. It took them till the following Friday to actually dispatch it. Paying £4 for a 2nd class royal mail delivery for 1 t-shirt is pretty steep – this price would have been fine if it included a bit of speed of service. To me, 5 whole working days to dispatch is not acceptable. People ship things to you faster from Ebay. To make it worse I emailed Forbidden planet asking why it had not yet been dispatched. I received no reply to that… Read Full Review

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“Pay £2 postage for 2 comics and still waiting a week...”

Written on: 06/03/2014 by Nunez381 (1 review written)

Last Thursday I ordered 2 comics from Forbidden Planet and another from a shop in London. I paid standard delivery for both - in Forbidden Planet's case £2 for 2 comics. The comic from the London shop arrived on Saturday morning but Forbidden Planet didn't even dispatch my order till Tuesday this week and come the mail delivery today (Thursday) they still haven't arrived. So what was my £2 postage for? It's a joke and I won't be using Forbidden Planet again. In fact a subscription to one of… Read Full Review

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Fpcustomerservice's Comment

Written on: 06/03/2014

Hi there,

We're sorry to hear of the trouble with your order. Have you been in touch with our customer service team so we can take a look at it for you?


Kind Regards,
Customer Service Team

Forbiddenplanet

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“Great service and stuff”

Written on: 27/02/2014

Items corresponding to descriptions, no shipping problems and they are arrived whole and safe. I'll recommend this service to friends… Read Full Review

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“Huge disappointment ”

Written on: 27/02/2014

This t-shirt is terrible quality, especially for the price! The 5 star reviews must be written about a different product! Or false claims by the company! Don't waste your money! As you can get the same poor quality shirt for about £5 on amazon!!… Read Full Review

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“Amazing Prop and it works!”

Written on: 15/02/2014 by SapphirePH (1 review written)

So I love the batman arkham series of games, when I found this, i liked the design straightaway as it looks exactly like the batclaw from the games. This is the best price I could find for it, it came packaged really well and securly. Opened it and was very pleased with the size of it, with the claw attached its well over 14" long. It fits well in my hand and is an amazing looking prop and would go with any Batman costume. Now onto the functionality of it, its got about 3 feet of line attached… Read Full Review

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“Unbeatable Service ”

Written on: 11/02/2014 by Nolifebuthappywithit (1 review written)

I have happily used Forbidden PLanet for years now after rying out similar smaller services along the way. I guess the reason I didn't go directly to Forbidden Planet at the start was that I thought I would be 'just another customer', that I would get lost in the rush, miss issues etc because I was jut one of many. That has never happened. I have been treated wonderfully by the very friendly and accommdating staff. The service is without fault and just peerless. If I have a problem (usually… Read Full Review

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“NECA ED-209”

Written on: 06/02/2014

Received ED-209 today. Contrary to a lot of other reviews on other websites I think this is a fantastic model. It is not a toy (says 17 and over on the box) and is not made to be played with. The detail is brilliant, down to danger warning signs and wiring etc. It is light and the plastic is thin, but if it were more robust I think there would be problems with posing and balance. The packaging was excellent, I took an hour to release it from its box properly. All in all brilliant. Forbidden… Read Full Review

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“Excellent service, great product”

Written on: 05/02/2014

I've been using Forbidden Planet for almost a year now and have been very impressed by the fact that month after month they get my comics sent off to me with almost no mistakes. And when things do go wrong, they sort it out straight away and with no hassle. I do wish they would bag and board their comics like some comic book suppliers do, but on the whole you can't ask for more from an honest, reliable comic book shop that keeps on top of your subscriptions!… Read Full Review

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“Service”

Written on: 05/02/2014

Everything was quite satisfactory for my 1st transction. Thanks.. order Number: 50389251… Read Full Review

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“So Slow”

Written on: 28/01/2014

I pre-ordered a product (BMO plush) for a friend as a Christmas present on the 5th January. The product was due for release on 15th December, when I wouldn't be able to buy it from a shop. I was under the impression that, even as a pre-order, the gift would arrive at least before New Year. However, it wasn't until the 27th January that I got the confirmation that it was being shipped. By this time I was questioning whether I had even ordered anything, and was considering finding a shop and… Read Full Review

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Fpcustomerservice's Comment

Written on: 29/01/2014

Hi there,

Sorry to hear about the delays with your order.

That specific item was originally a pre-order but the manufacturer moved the release date until the 23rd January. We had the new release date up on the website and emailed all customers on the 19th December regarding the delay.

If you didn't receive this email, please do get in touch via our 'Contact Us' form on the website so we can look into that further for you.

Kind regards,
Forbidden Planet.com
Customer Service Team

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“Slow Delivery”

Written on: 28/01/2014 by Smithe97 (1 review written)

The products you stock are great but why does it take so long to deliver, I paid 3 pounds yet you still send it second class! I ordered nearly a week ago and you are only just shipping it. I needed it for a present and I though a bit over a week would be plenty of time, obviously not… Read Full Review

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Fpcustomerservice's Response to Smithe97's Review

Written on: 29/01/2014

Hi there,

We're sorry to hear of the disappointment with your order.

We do currently only ship second class - unless an item or order is over £50 and then it would be via a courier - with full details of delivery time in our FAQs.

However, have you been in touch with our team via the 'Contact Us' form regarding the delay, so we can look into this further for you?

Kind regards,
ForbiddenPlanet.com
Customer Service Team

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“Disappointed by the UK's biggest comic franchise. ”

Written on: 26/01/2014

The postage option is overpriced and slow considering many other independent comic retailers will dispatch it in the same time and the same way for free. I wouldn't say I would never use them again but they would not be my first choice… Read Full Review

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“Great website”

Written on: 23/01/2014

Wide range of products at a good affordable prices, keeps you up to date with orders and deliveries you have done and is very informative, the website is easy to use and simple to navigate… Read Full Review

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