Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
300
56% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Forbidden Planet Ltd - www.forbiddenplanet.com - Ask a question now

Media Gallery for Forbidden Planet Ltd - www.forbiddenplanet.com

Forbidden Planet Ltd - www.forbiddenplanet.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“No feedback”

Written on: 26/11/2016 by LordFroggy (1 review written)

I placed an order for a subscription for 2 comics on the iPad app and tried to check something, which somehow ended up cancelling the subscription. I reinstated the subscription only to later be told that I would not receive issue 3 of both books, only issues 2 and 4. I contacted Forbidden Planet to request a cancellation of this subscription due to the missing issues. I have received no feedback, only confirmation four days later, that one comic was charged to my account and on the… Read Full Review

Visit forbiddenplanet.com
Report this review

“Precise and kind”

Written on: 26/11/2016

All the staff has been constantly kind and helpful with any request and/or problem. Great stuff all around… Read Full Review

Visit forbiddenplanet.com
Report this review

“This is the first time , every thing is going very...”

Written on: 21/11/2016 by rickyl (1 review written)

I am still waiting, but I have been updated. my item has been despatched and I only ordered last Thursday. This is my first time online with you. I have received better service than some companies I have used. Keep up the good work. … Read Full Review

Visit forbiddenplanet.com
Report this review

“Fantastic, thank you, thank you!”

Written on: 21/11/2016 by DoctorWhosbiggestfan (1 review written)

The staff at Forbidden Planet have been so helpful. I ordered a Dr Who Dalek package for my son. The pack contained two daleks, one of which had a small part of its decoration missing. I contacted forbidden Planet to see if they had any spare parts that I might be able to glue on. They sent me a complete new package. So generous. My son, who has autism, had been fretting (losing sleep) that his Dalek wasn't perfect. His face was a picture, when he received the new package. I can't thank… Read Full Review

Visit forbiddenplanet.com
Report this review

“Brilliant!”

Written on: 17/11/2016 by jkCrabtree375 (1 review written)

Very nice product, quickly shipped and well wrapped. A collector for all 10th Doctor fans! I'm just wondering: we couldn't find the opening to change the batteries. Was it included into an older version?… Read Full Review

Visit forbiddenplanet.com
Report this review

“Slow Delivery”

Written on: 17/11/2016

3-5 WORKING days PLUS the time it takes to process your order means you might be waiting a while. Especially if you order on a Wednesday for new comics - Usually takes 2 days to even process your order so they won't get despatched until late Friday probably, then this "3-5 working days" is in effect which can take you up to the following Friday. Not good. Yes you save a little from buying in store, but with the price of postage you're not really saving anything at all. I just wish it was a… Read Full Review

Visit forbiddenplanet.com
Report this review

“Forbidden planet is convenient and has great comics!”

Written on: 16/11/2016 by Adam7476 (1 review written)

Forbidden planet is convenient and has many great comics for cheap prices. I would definitely recommend to anyone interested in comics and graphic novels. … Read Full Review

Visit forbiddenplanet.com
Report this review

“Good but room for improvment”

Written on: 16/11/2016 by wlMueller304 (1 review written)

I like using FP, the comics are well packaged and good value for money, but there are some kinks that need ironing out. 1) Sometimes the comics I have ordered, weekly titles, are sent out on the Monday after the Wednesday they arrive in stock, so that's six days (including the weekend), to ship out comic books, not including up to five days for delivery. This is becoming rarer now though, with titles going out on the Wednesday or Thursday, so I hope it lasts. 2)In almost every delivery I'll… Read Full Review

Visit forbiddenplanet.com
Report this review

“Dispatch time is excellent”

Written on: 11/11/2016 by A.becker (1 review written)

I order my items on the 5th of November 2016 and of course as it was a Saturday it wasn't to be processed till the Monday. I got an email on Wednesday to say it had been dispatched and it arrived on the Friday (today). I am very pleased with the time it took for the products to arrive. The items were package very well, they turned up in excellent condition. First off the people who say that the items take months to arrive or that they never arrive are completely wrong. When you are purchasing… Read Full Review

Visit forbiddenplanet.com

Catherine_42's Response to A.becker's Review

Written on: 16/11/2016

Not in my experience they delivered to a different address than the dispatch address still have not got my stuff. The delivery company looked up the van tracker and confirmed it was delivered no where near my postcode.

Reply to this comment
Report this review Read 1 Comment

“Good stock and easy acces”

Written on: 03/11/2016 by Churchill1987 (1 review written)

A lot comics books and big collections… Read Full Review

Visit forbiddenplanet.com
Report this review

“Easy purchase and quick delivery”

Written on: 01/11/2016

Item was quick and easy to preorder and came on time in great condition. Thanks… Read Full Review

Visit forbiddenplanet.com
Report this review

“delay”

Written on: 31/10/2016 by McGrath121 (1 review written)

Took over 4 weeks to deliver No reply to emails explaining delay Was for a birthday present now in time for Christmas… Read Full Review

Visit forbiddenplanet.com
Report this review

“It is a good website but perhaps you should tell when...”

Written on: 30/10/2016 by Camryne1960 (1 review written)

It is a good website but perhaps you should tell when it is going to arrive in he mail… Read Full Review

Visit forbiddenplanet.com
Report this review

“Absolutely fantastic service I would highly recommend”

Written on: 26/10/2016 by Holloway9 (1 review written)

My 5 year old grandson had asked me for this for his birthday and when I priced it up at the usual online toy stores I was horrified at the price as it was more than I normally spend on birthdays. As I had promised it him I decided to have a look online and came across Forbidden Planet at half the price! It has just been delivered right on time and I have one happy grandson. I will definitely be using this website again and recommending to all my family and friends… Read Full Review

Visit forbiddenplanet.com
Report this review

“Neca narrsisus”

Written on: 22/10/2016 by 52Edwards (1 review written)

Item well detailed and a good paint job but it's suppost to be die cast metal I think half of it probably is but it is no way worth £25 if you think of the Star Wars die casts that Disney were doing they were excellent quality for under a tenner eg poes wing this is no were near that standard sorry neca but won't be buying any more of these… Read Full Review

Visit forbiddenplanet.com
Report this review

“bad”

Written on: 20/10/2016 by Patience202 (1 review written)

Terrible service took nearly a month for product to arrive after 3 emails wont use FP again… Read Full Review

Visit forbiddenplanet.com
Report this review

“Perfect.”

Written on: 18/10/2016

Great communication, great service. Being a rare and imported item, I was anxious about getting it. Well packaged, timely and I was kept informed throughout… Read Full Review

Visit forbiddenplanet.com
Report this review

“shipping to Slovakia”

Written on: 18/10/2016 by dia117 (1 review written)

Hello, I´m from Slovakia and I received my book 2 weeks after it was dispatched, so this part was great! Shipping charge for entire order was £55 and that is a bit too much in my opinion, shipping was more expensive than the book itself. But it was worth it, overall I'm very satisfied, thank you!… Read Full Review

Visit forbiddenplanet.com

Catherine_42's Response to dia117's Review

Written on: 16/11/2016

They cant get it right in Britain you are lucky. In my experience they delivered to a different address than the dispatch address still have not got my stuff. The delivery company looked up the van tracker and confirmed it was delivered no where near my postcode.

Reply to this comment
Report this review Read 1 Comment

“Good source for comics”

Written on: 17/10/2016 by Edd909 (1 review written)

Although the deliveries are below average in despatch time and delivery time, they are well packaged and always in excellent condition. I would recommend this site to anyone who buys comics or merch. The main negative for me is the delivery prices are quite expensive considering how long they take to arrive. But again, they always come in great condition and that is the main thing for me so my experience is overall a positive one. The comic subscription system is confusing and I would like that… Read Full Review

Visit forbiddenplanet.com
Report this review

“Terrible. Never Again.”

Written on: 16/10/2016

Firstly, I've never ordered from this website before. I never will again. Not only is tomorrow the 12th day since I placed the order, but according to email confirmation it was dispatched 5 days after the order was placed. I'm not sure what part of a, supposedly well known, business feels this is acceptable but to still have not received it leaves me with the guaranteed understanding that I'll never order from Forbidden Planet ever again. I would not not recommend anyone else do so either. For… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Comment

Written on: 17/10/2016

Hi there,

Thank you for your email.

We are sorry to hear about the delay with your order.

If you email us with your order number we can take a look into this for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

Reply to this comment
Report this review Read 1 Comment
overview
forbiddenplanet.com