Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
233
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Thanks ”

Written on: 22/06/2016 by MaiaSimpson21 (1 review written)

Thanks for getting 11 doctor figuer He was hard to get in dublin so i looked online. To see how much the 11 doctor cost thanks forbidden planet… Read Full Review

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“DR Who”

Written on: 20/06/2016 by Jordangu370 (1 review written)

thanks for getting me the 11 doctor he was hard to get in Dublin. I check on line he price was very good. I thank the forbidden planet… Read Full Review

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“postage pricing to way too high for service”

Written on: 19/06/2016

£4.50 to have my items sent my 2nd class royal mail? thats seem very high pricing!!! I would have expected a courier service for that price… Read Full Review

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“Disappointing so far”

Written on: 19/06/2016 by LaurenCobb (1 review written)

I've pre-ordered various titles in conjunction with the DC Rebirth storyline, as well as Civil War II and comic book bags. Yesterday, I received one email to say the comic book bags were despatched and I was then charged post and packaging on that item. I then had another email on the same day to say one of my DC Rebirth comics was being despatched, with more post and packaging to that item. Then today, I received another email to say another two items were being despatched, but again with… Read Full Review

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“So far so good”

Written on: 18/06/2016 by Alan159 (1 review written)

They have impressed me every time I have ordered from here, I pre ordered the new batman rebirth and it has already dispatched in a day… Read Full Review

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“Disappointed ”

Written on: 16/06/2016 by Alizax1953 (1 review written)

I have been frequenting the London Store of Forbidden Planet for years and always found there customer service lacking, their employees rude and obnoxious, and unhelpful. For such a large store stocking the most up to date film, tv, and comic book memorabilia, they have a distinct lack of respect for their customers. I recently ordered a small quantity of books, titles from the latest DC reboot entitled rebirth. This is the first time in years that I have ordered online and once again I've… Read Full Review

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Fpcustomerservice's Comment

Written on: 16/06/2016

Hi there,

Thank you for your review.

We are sorry to hear about your experience shopping with us. Orders are usually despatched within a few days of a titles release and once shipped take between 3-5 working days for delivery. We can only offer this estimate on the shipping confirmation emails sent out as we cannot be certain of the exact date an item will arrive within this time frame.

If you email us with your order number we will be able to take a look into this for you and will always do our utmost to assist where we can!

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“BEST SITE EVER”

Written on: 08/06/2016 by Cheyennep375 (1 review written)

best site to buy doctor who stuff because the item i ordered 2 days ago got dispactched today… Read Full Review

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“The 12th Doctor ”

Written on: 04/06/2016 by Duncan414 (1 review written)

This is my first funko pop. It's very goog figure, must have for doctor who fans My figure has a little scratch on an eye The package arrived well packed and on time… Read Full Review

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“All you could ever need”

Written on: 02/06/2016 by EzequielBoyd11 (1 review written)

Relatively new to comic books but Forbidden Planet made it all very easy. Easy to find what you want Easy to buy when you find Easy to love them for being awesome Other sites were no-where near as easy or as fun… Read Full Review

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“Top notch, will be returning regularly! ”

Written on: 02/06/2016 by Boro-Anth92 (1 review written)

I had heard about Forbidden Planet a long time before I actually used the website. I have recently got in to reading comics/graphic novels and have started a subscription on - forbiddenplanet.com , as the new DC line of comics has started. I was really happy with the layout and navigation of the site, it was very easy to find what I was looking for, and the suggestions actually suggested something that I was interested in!! (First time ever) my only problem is that I didn't look in to using the… Read Full Review

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“It All Worked Out”

Written on: 02/06/2016 by AngelPowers178 (1 review written)

I am thoroughly impressed. After placing my order I encountered issue after issue with actually paying for my order but after a quick chat with customer services I was instructed how to sort out the issues that I was having and shortly after that my order was confirmed, shipped and is en route to me as I type… Read Full Review

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“Really good and fast service”

Written on: 30/05/2016 by 236Palmer (1 review written)

They dispatched my comic as fast as they could within the time said and I am looking forward for the product… Read Full Review

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“quality product”

Written on: 28/05/2016 by JaceyMorgan (1 review written)

a work of art. stunning looking. if your contemplating about getting it, just get it. just display it too high for the kids to touch as it has lots of little bits and bobs that could be lost or broken. this dredd really blings… Read Full Review

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“Lots of figures I want ”

Written on: 26/05/2016 by YandelLamont131 (1 review written)

I buy a lot of Doctor Who and horror figures from here I always try to pre order when possible as lots of people buy them and sell them for really extreme prices. One bad thing about the site is sometimes there are loads or products that I think aww I like that I want it then the items will all be out of stock and they never come in again. I think the site may benefit from bigger pictures of products as some of them are quite small when you click on them. I like that if the product is in stock… Read Full Review

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“Me and my friend love this site”

Written on: 24/05/2016

Me and my friend absolutely love this site! We love the pop vinyls but I only have one problem, seeming as I am a huge funko pop fan, this problem is the huge lack of rare or stickered pops. I however love the wide variety of pop vinyl figures, I also love how easy this website it to use, I had an easy, fast experience whilst checking out. Overall I'd rate this website an 8/10 because of the availability of the pops and also how easy the website is… Read Full Review

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“Don't rely on them if you need something quickly”

Written on: 24/05/2016 by meLaw273 (1 review written)

You're better off taking a trip into London to visit the store, because shopping from their website is honestly terrible. I placed a pre-order for two funko pops in March. One dispatched on release, but the other has only just dispatched now, at the end of May. Items we've ordered in October for Christmas have arrived my April, and when you tweet @ them for answers, all they say is that they're reliant on their suppliers for dates and information and they'll let you know when they do (protip… Read Full Review

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“ages”

Written on: 23/05/2016

Ordered Thursday, finally shipped Monday, 2nd class!!, so will be about a week to deliver not good in todays internet … Read Full Review

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“Unleash comic missing from order”

Written on: 23/05/2016 by xfMcMahan100 (1 review written)

I pre-ordered the comic "Unleash #1" from your website, along with three other comics. After two days I received a notification that my comics had been dispatched. There was no mention of Unleash and it was not included in my package. I was not charged for it and I completely understand that the comic was popular and that there was a small print run of it. However, the website should not continue to allow people to order it if your stock has run out. Other websites clearly tell the customer… Read Full Review

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“Must Try Harder”

Written on: 22/05/2016

£3 for postage and they take 3 days to dispatch and then it's 2nd class post. Ordered something for someone's birthday 7 days in advance, they didn't get it in time. Internet shopping has moved beyond this, this is the sort of thing i would expect in the mail order days. You need to up your game FB!… Read Full Review

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“Civil war II #0”

Written on: 21/05/2016 by Hastingsao51 (1 review written)

Everything about this is fairly good. The biggest problem that I have is postage costs, I personally believe the postage costs can be quite extortionate for second class postage. I wouldn't be as bothered if this postage was first class. But I believe that £5.50 for a modicum of comics isn't worth the postage costs. I believe that there should be an option to click and collect from store so it can save some people money that they may not wish to spend, or perhaps they can't afford to spend… Read Full Review

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Fpcustomerservice's Comment

Written on: 23/05/2016

Hi there,

Thank you for your review.

We are constantly looking into how we can improve our service for customers and will take your comments on board. We strive to ensure our customers receive their items in good time and at a fair price and are always looking at our postage system.

We are sorry to hear that you did not receive a response to your query, we aim to respond to all emails within a couple of days. Please do not hesitate to email again or give us a call and we will endeavour to resolve an issues.

Kind Regards,
Customer Service Team

Forbiddenplanet

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