Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
224
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Forbidden Planet Ltd - www.forbiddenplanet.com - Ask a question now

Media Gallery for Forbidden Planet Ltd - www.forbiddenplanet.com

Forbidden Planet Ltd - www.forbiddenplanet.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Top notch, will be returning regularly! ”

Written on: 02/06/2016 by Boro-Anth92 (1 review written)

I had heard about Forbidden Planet a long time before I actually used the website. I have recently got in to reading comics/graphic novels and have started a subscription on - forbiddenplanet.com , as the new DC line of comics has started. I was really happy with the layout and navigation of the site, it was very easy to find what I was looking for, and the suggestions actually suggested something that I was interested in!! (First time ever) my only problem is that I didn't look in to using the… Read Full Review

Visit forbiddenplanet.com
Report this review

“It All Worked Out”

Written on: 02/06/2016 by AngelPowers178 (1 review written)

I am thoroughly impressed. After placing my order I encountered issue after issue with actually paying for my order but after a quick chat with customer services I was instructed how to sort out the issues that I was having and shortly after that my order was confirmed, shipped and is en route to me as I type… Read Full Review

Visit forbiddenplanet.com
Report this review

“Really good and fast service”

Written on: 30/05/2016 by 236Palmer (1 review written)

They dispatched my comic as fast as they could within the time said and I am looking forward for the product… Read Full Review

Visit forbiddenplanet.com
Report this review

“quality product”

Written on: 28/05/2016 by JaceyMorgan (1 review written)

a work of art. stunning looking. if your contemplating about getting it, just get it. just display it too high for the kids to touch as it has lots of little bits and bobs that could be lost or broken. this dredd really blings… Read Full Review

Visit forbiddenplanet.com
Report this review

“Lots of figures I want ”

Written on: 26/05/2016 by YandelLamont131 (1 review written)

I buy a lot of Doctor Who and horror figures from here I always try to pre order when possible as lots of people buy them and sell them for really extreme prices. One bad thing about the site is sometimes there are loads or products that I think aww I like that I want it then the items will all be out of stock and they never come in again. I think the site may benefit from bigger pictures of products as some of them are quite small when you click on them. I like that if the product is in stock… Read Full Review

Visit forbiddenplanet.com
Report this review

“Me and my friend love this site”

Written on: 24/05/2016

Me and my friend absolutely love this site! We love the pop vinyls but I only have one problem, seeming as I am a huge funko pop fan, this problem is the huge lack of rare or stickered pops. I however love the wide variety of pop vinyl figures, I also love how easy this website it to use, I had an easy, fast experience whilst checking out. Overall I'd rate this website an 8/10 because of the availability of the pops and also how easy the website is… Read Full Review

Visit forbiddenplanet.com
Report this review

“Don't rely on them if you need something quickly”

Written on: 24/05/2016 by meLaw273 (1 review written)

You're better off taking a trip into London to visit the store, because shopping from their website is honestly terrible. I placed a pre-order for two funko pops in March. One dispatched on release, but the other has only just dispatched now, at the end of May. Items we've ordered in October for Christmas have arrived my April, and when you tweet @ them for answers, all they say is that they're reliant on their suppliers for dates and information and they'll let you know when they do (protip… Read Full Review

Visit forbiddenplanet.com
Report this review

“ages”

Written on: 23/05/2016

Ordered Thursday, finally shipped Monday, 2nd class!!, so will be about a week to deliver not good in todays internet … Read Full Review

Visit forbiddenplanet.com
Report this review

“Unleash comic missing from order”

Written on: 23/05/2016 by xfMcMahan100 (1 review written)

I pre-ordered the comic "Unleash #1" from your website, along with three other comics. After two days I received a notification that my comics had been dispatched. There was no mention of Unleash and it was not included in my package. I was not charged for it and I completely understand that the comic was popular and that there was a small print run of it. However, the website should not continue to allow people to order it if your stock has run out. Other websites clearly tell the customer… Read Full Review

Visit forbiddenplanet.com
Report this review

“Must Try Harder”

Written on: 22/05/2016

£3 for postage and they take 3 days to dispatch and then it's 2nd class post. Ordered something for someone's birthday 7 days in advance, they didn't get it in time. Internet shopping has moved beyond this, this is the sort of thing i would expect in the mail order days. You need to up your game FB!… Read Full Review

Visit forbiddenplanet.com
Report this review

“Civil war II #0”

Written on: 21/05/2016 by Hastingsao51 (1 review written)

Everything about this is fairly good. The biggest problem that I have is postage costs, I personally believe the postage costs can be quite extortionate for second class postage. I wouldn't be as bothered if this postage was first class. But I believe that £5.50 for a modicum of comics isn't worth the postage costs. I believe that there should be an option to click and collect from store so it can save some people money that they may not wish to spend, or perhaps they can't afford to spend… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Comment

Written on: 23/05/2016

Hi there,

Thank you for your review.

We are constantly looking into how we can improve our service for customers and will take your comments on board. We strive to ensure our customers receive their items in good time and at a fair price and are always looking at our postage system.

We are sorry to hear that you did not receive a response to your query, we aim to respond to all emails within a couple of days. Please do not hesitate to email again or give us a call and we will endeavour to resolve an issues.

Kind Regards,
Customer Service Team

Forbiddenplanet

Reply to this comment
Report this review Read 1 Comment

“Why so long”

Written on: 19/05/2016 by Postman6065 (1 review written)

It took two days to dispatch the item, how long does it take to pick an item that is in stock and post it?… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Response to Postman6065's Review

Written on: 23/05/2016

Hi there,

Thank you for your review.

It is often faster than this but we advise all of our customers online that it can take 2-3 working days to process an order for despatch.

If you have any further questions you can check out our FAQ's or email us.

I hope this helps.

Kind Regards,
Customer Service Team

Reply to this comment
Report this review Read 1 Comment

“Good service, bad item”

Written on: 19/05/2016

The service from forbidden planet was good but the item quality was poor. Several large parts of the stormtrooper's armour were cream, not white, which just made it look like one of those vintage star wars figures that has been left in the sun and gone yellow… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Comment

Written on: 23/05/2016

Hi there,

Thank you for your review.

We are sorry to hear that you have received a faulty item. Please do not hesitate to contact us. We will have a look into this and do our best to resolve any issues.

Kind Regards,
Customer Service Team

Forbiddenplanet

Reply to this comment
Report this review Read 1 Comment

“Supergirl Comic”

Written on: 18/05/2016

I have spent ages looking for the Adventures of Supergirl and i finally found them at really good prices, so I straight away ordered the first one yesterday and today I got an email saying it had been dispatched, I am so happy and can't wait to receive the comic. I will also be ordering the rest of them when they are out as the prices are brilliant… Read Full Review

Visit forbiddenplanet.com
Report this review

“Can't wait to get my hands on these!”

Written on: 16/05/2016 by Beckjl202 (1 review written)

I can't wait for my things to arrive! I love collecting the POP! Vinyl figures, and I will now have 13 of them all together including the ones at home, third so great! Forbidden Planet is literally my favourite shop! I love all the stuff they have there, especially the POP! Vinyl figures and The Walking Dead things! I have so much stuff from there! The things j liked were: • The prices! They're great prices for how much I bought • The condition. They came in great condition. • The… Read Full Review

Visit forbiddenplanet.com
Report this review

“Amazingly great!”

Written on: 12/05/2016 by jamesygreeny (1 review written)

First thing I noticed is how nice the website looked. It looks great and I personally love how nice it looks. It also works great and is easy to find what you want. The amount of products on offer is incredible. From £3 figures to £600 rare collectible statues. Had fun just shopping around this website. I decided to buy a Star Wars black series storm trooper figure. I ordered it on a Friday. The same day I got an email telling me how my order would be processed and confirmed what I had… Read Full Review

Visit forbiddenplanet.com
Report this review

“Very slow”

Written on: 09/05/2016

Ordered just under £40 of goods, only went to forbiddenplanet.com because couldn't find the stuff anywhere else and I had been to the London store and new of their company. Placed my order on Wednesday and by Friday had heard nothing so decided to email to see where my order was at, by Monday afternoon I had received and email of dispatch confirmation but still no reply from the company themselves. I wouldn't be so frustrated with them if they were a small business and didn't have much staff… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Comment

Written on: 09/05/2016

Hi there,

We are sorry to hear about your experience with our service. It is unusual to not receive a response to a query. If you email with details and your order number we will take a look into this for you.


Kind Regards,
Customer Service Team

Reply to this comment
Report this review Read 1 Comment

“Process time.”

Written on: 09/05/2016 by Brucewayne81 (1 review written)

I can't understand why it takes so long to process an order! My items were in stock so it's not like I had to wait for them to come in. Why can't you do next day delivery like most companies do? 3 working days just to process an order? Really? And then another 3-5 working days for delivery....where are you based? The moon? I won't be using you again. If you want to wait over a week for your items this site is great. Don't expect your order to get to you the same week though!… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Response to Brucewayne81's Review

Written on: 09/05/2016

Hi there,

We are sorry to hear about your experience shopping with us, unfortunately we are not able to offer next day delivery however if your items are late at all please do not hesitate to get in touch with us. Just email the details with your order number to us and we will have a look into this for you.

Kind Regards,
Customer Service Team

Reply to this comment
Report this review Read 1 Comment

“Black Panther Buyer”

Written on: 09/05/2016 by KyleighRafferty145 (1 review written)

Excellent customer service instore & on the phone. Everything is awesome. Layout of products in West end store is great & accessible. The staff are very knowledgeable & friendly. Just wish FP had a loyalty/bonus card or something. Only time I ever have an issue at FP is when a comic I was after has sold out, other than that, that's been my store forever… Read Full Review

Visit forbiddenplanet.com
Report this review

“still not delivered”

Written on: 09/05/2016 by Millertg448 (1 review written)

ordered book for a present received email to say despatched still waiting delivery 8 days later if you were as good at delivering product as you are at sending constant promotional email you would be world beaters as it is i am deeply disappointed with your service… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Comment

Written on: 09/05/2016

Hi there,

We are sorry to hear about the delay with your order, if you email the details and your order number to us we'll take a look into this for you.


Kind Regards,
Customer Service Team

Reply to this comment
Report this review Read 1 Comment
overview
forbiddenplanet.com