Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
350
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★☆☆

“Great range of products, terrible delivery”

Written on: 13/06/2017 by SelenaO'Neil (1 review written)

For a company this size and the range of products they offer it's a shame that their online experience is terrible. The site isn't easy to use, but you'll get through that if you really need/want something. The thing that really got me is the checkout and the delivery process. Not only couldn't I choose any other delivery options than second class (which costs £4 standard), it also takes ages to reach you. My order took 3 days to process and then takes 3-5 working days to deliver second class… Read Full Review

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★★★★☆

“Your website is cheap that's how I like it”

Written on: 12/06/2017 by LindsayShoemaker90 (1 review written)

When can my booster box come i love your website… Read Full Review

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★☆☆☆☆

“Magazine failed to arrive”

Written on: 10/06/2017 by SpaceAgeFilms (1 review written)

Hi there, Nova #3 x 1 Despatch Date: 8/5/2017 POST Postage x 1 Despatch Date: 8/5/2017 The magazine ordered failed to arrive... not trying to make this a public complaint, don't want it published, etc. but would you be able to look into it? Has it been misdelivered / returned, etc. Thanks… Read Full Review

Fpcustomerservice's Response to SpaceAgeFilms's Review

Written on: 12/06/2017

Hi there,

We are sorry to hear about this, if you email us with your order number we should be able to look into this for you!

Kind Regards
Customer Service

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★★★★★

“Morganville Vampires Book 2”

Written on: 04/06/2017 by Karlie463 (1 review written)

It was very easy to place the order online,the information given via email re: the quality of the book was excellent, packaging very good, post was fast & price was great - would certainly recommend this firm. Thank you very much. … Read Full Review

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★★★☆☆

“Good range of products, unnecessary shipping rates”

Written on: 01/06/2017 by Woody567 (1 review written)

Usually I purchase all my comics off of EBay due to ease, however due to missing the initial release of Secret Empire #0 they had all sold out. Luckily I find out that Forbidden Planet have some in stock so am eager to purchase, however am heavily put off by the extreme shipping rates! £1.00 for 1 comic! Of course I would prefer my comic to arrive in pristine condition, but EBay sellers can do that and free shipping! I am extremely unhappy with the charge and will unlikely purcahase again… Read Full Review

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★☆☆☆☆

“Would not tell the truth about delivery of itemd”

Written on: 24/05/2017 by SamnthaM (1 review written)

Order of Tekken signed comic. I was told both via email AND by phone that my order was priority shipped yesterday via DPD, yet it still says in my account awaiting stock. Can someone please tell me the truth about what is going on as I spoke to 4 people on your helpline AND was told via email that you have them. I desperately need and still want this order and would appreciate being told the truth rather than constantly being told it will ship that day. Furthermore despite being told that… Read Full Review

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★★★★★

“Great for comics/graphic novels”

Written on: 21/05/2017

I almost always order my comics and graphic novels from forbidden planet online. Otherwise, I go into one of their stores if I happen to be nearby. Their online listings are usually up to date (there have been a couple of occasions when covers have changed, but this is clearly detailed as something which could happen in the product description), and delivery times are short. Comics are generally delivered inside of a plastic cover inside the outer cardboard box which works fairly well to… Read Full Review

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★☆☆☆☆

“4.99 for 1 small packet of pokemon. cards rip off!”

Written on: 15/05/2017 by Emiliano467 (1 review written)

I thought at 5.00 I was. Buying several packets. This is a rip off… Read Full Review

Fpcustomerservice's Comment

Written on: 15/05/2017

HI there,

Thank you for your review.

We are sorry that you feel you have been ripped off.

We clearly state on booster packs that it will be one booster pack randomly supplied and this is listed at it's RRP with an additional £1 P&P which would have been agreed to at check out.

Please don't hesitate to email us with your order number if you have any questions about your order.

Kind Regards,
ForbiddenPlanet.com

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★★★☆☆

“why the delay on posting”

Written on: 11/05/2017 by jiKrause308 (1 review written)

Nowadays, people expect items sorted and dispatched, that Day or at least next day. But order on Thurs Morning and it's dispatched on Monday late seems slow for these days… Read Full Review

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★★★☆☆

“Postage protection poor!”

Written on: 10/05/2017 by Mr_Burt (1 review written)

I received the an item recently, but was very unsatisfied with the protection the comic had. It was bagged in a creased and unsealed (previously used?) 2mil bag, no backing board or inner package support (as most other online retailers routinely do for new comics - often with free postage) and the flimsy cardboard packaging was not up to resisting the large fold it received either at dispatch or during transit. This resulted in a significant spine and partial cover crease that transferred to… Read Full Review

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★☆☆☆☆

“The items packaging is damaged and i only received...”

Written on: 10/05/2017 by dnoble1888 (1 review written)

The items packaging is damaged and i only received half my order… Read Full Review

Fpcustomerservice's Response to dnoble1888's Review

Written on: 10/05/2017

HI there,

We are sorry to hear this.

If you could email forbidden planet we will be able to look into this for you.

Kind Regards,
Forbiddenplanet

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★★★★★

“Brilliant service ”

Written on: 10/05/2017 by Kempwj472 (1 review written)

Never brought a comic book from this site before there quick and easy to browse what they have in stock and very quick to prossess an order… Read Full Review

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★★☆☆☆

“Not a convenient way to pay”

Written on: 09/05/2017 by demonsrun (1 review written)

Bought all 4 Mr Men Dr Who books signed. Fair enough it's not their fault the author couldn't sign them all on the day but it would have been much easier if they had taken all the money at once then take the payment for 3 then for the last 1 after it had been signed. Not a happy customer… Read Full Review

Fpcustomerservice's Response to demonsrun's Review

Written on: 10/05/2017

Hi there,

We only take payment for items once they are in stock and ready to despatch as per our terms and conditions. This allows for customers to cancel or amend orders at anytime before items are ready to ship.

Please email forbidden planet if you have any queries regarding this.

Kind Regards,
Forbiddenplanet

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★★☆☆☆

“They don't listen to customers”

Written on: 08/05/2017 by Daedalus999 (1 review written)

I ordered 2 items and then was informed they would be delayed so I cancelled the order, so far so good you would think, sadly forbidden planet seem to have selective memory as they remember to take your money but forget to cancel the order!… Read Full Review

Fpcustomerservice's Response to Daedalus999's Review

Written on: 10/05/2017

Hi there,

We are sorry to hear about this, orders can be cancelled through your account online at anytime before payment is taken.

Please email forbidden planet so that we can take a look into this for you.

Kind Regards
Forbiddenplanet

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★★★★★

“Awesome Customer Service experience. some books came...”

Written on: 07/05/2017 by Gibson436 (1 review written)

Awesome Customer Service experience. some books came damaged I was able to contact customer service, send back the books. Got refund for shipping and replacement books very quick and very effective. Thank you, you have a happy end always returning customer here. In general the prompt responses to order, identifying the shipping cost in an effective manner and handling the order and shipping right away is a great experience with this order and all orders… Read Full Review

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★☆☆☆☆

“Very slow dispatch”

Written on: 07/05/2017 by Paytonc207 (1 review written)

It took a full week to dispatch the "in stock" item ordered which meant it was received well past my brother in laws birthday. That is the worst turnaround I've ever had… Read Full Review

Fpcustomerservice's Comment

Written on: 10/05/2017

HI there,

We are sorry to hear about the delay with this order.

Please email forbidden planet with your order number so we can take a look into this for you.

Kind Regards,
Forbiddenplanet

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★★★★☆

“Great other than the postage!!”

Written on: 06/05/2017 by YaelDaugherty126 (1 review written)

I've been really happy with the service I've received from forbidden planet however i find it really disappointing that my comic is posted second class not first class when im paying for postage. It means having to wait up to a week after the release date to get my comic. A first class stamp costs less than the £1 postage I pay so why am I getting second class service?… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 03/05/2017 by Neverontime (1 review written)

I pre order my comics as well as friends and my son. Always way behind shop arrivals, ordered 10 Batman #21 lenticular and received none, items that come out on the same day I get in 2 different deliveries 2 days apart!… Read Full Review

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★★★★★

“ Guardians Of The Galaxy Vol. 2”

Written on: 18/04/2017 by PAF1 (1 review written)

Great item! Fast & friendly customer service @ check out, too. Good job, Forbidden Planet! I can't wait to wear my Star Lord GOTG Vol 2 T-SHIRT to work on casual Friday. Highly recommend ;) Thanking you in advance for your attention to this matter Regards, … Read Full Review

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★★★★★

“REH Books & Serenity”

Written on: 07/04/2017 by Salisburyjc467 (1 review written)

I was really pleased that a they had a set of REH books that I didn't know about - all displayed on the same page - unlike some sites where you have to trawl through pages of repeated items and still are not sure if you've seen the whole set. I was also pleased that they sold Serenity graphic novels cheaper and with cheaper postage than 'Things From Another World', Thanks… Read Full Review

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