Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
222
57% of users recommend this
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  • Value For Money

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“Not too pleased ”

Written on: 10/07/2016 by Lollymau (1 review written)

The delivery was fast and on time and the product is not bad, however around the hat is all dried glue which doesnt look good. It doesn't scratch off so is permanently there effecting how it looks. I'm unable to find somewhere to email to try and sort out getting another one, which u find rather annoying. Iv searched everywhere for one. It was a fathers day present and I was very excited to see my dad's face when he got it. I was very disappointed… Read Full Review

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Fpcustomerservice's Response to Lollymau's Review

Written on: 13/07/2016

Hi there,

Thank you for your review.

We are sorry to hear that you have a faulty item, if you email us with your order number we will do our best to help.

Kind Regards,
Customer Service Team

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“In stock but not in stock.”

Written on: 09/07/2016 by 402Cross (1 review written)

When I placed my order of three graphic novels, all items were stated as being in stock. A few days down the line, only one of my books ships, the other two stated as 'processing' as they are apparently not in stock. No estimates as to when they might arrive, nothing. These were birthday presents and now the recipient has nothing to open on Friday. Very disappointed. … Read Full Review

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“Whats the point in Preordering?”

Written on: 07/07/2016 by ShayneC1 (1 review written)

I made an order for 7 books all via preorder. Yesterday three of those book were released and today my order is still "processing" I then order another book thinking that it would be added on to the books that were already due for dispatch. That book (released on the same day as the others) is dispatched STRAIGHT AWAY but that one single book all together cost £7.45 including post and package. I then had to cancel all the other books I preordered and buy them online again at that cost £8.00… Read Full Review

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Fpcustomerservice's Response to ShayneC1's Review

Written on: 07/07/2016

HI there,

Thanks for your review.

We are sorry to hear about your experience shopping with us.

Pre-order dates are estimates given to us by suppliers and usually we will only receive the stock on the day of release so the turn around can be a couple of days depending on the item.

With the postage costs you only pay once the first item is despatched so if you have other items on the order you would find that you are not charged for any extra postage even if these are all shipped separately (if 5 items had different pre-order dates for example).

If items are cancelled after the first item has shipped and postage has been paid you can get in touch with us or give us a call and we will be able to refund any difference due.

Did you have your order number so that we can take a look into this for you?

Kind Regards,
Customer Service Team

Forbiddenplanet

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“Fun easy quick”

Written on: 05/07/2016 by Fernando37 (1 review written)

When finding the product I wanted to buy, in the very wide range I was able to see whether it was out of stock or not staraight away, which is not always the case with other sites. Once I had picked the products I was able to check out quickly and easily without a hassle or worry. My only issue was the time it took for my order to process and be dispatched which was 4 days (that's when I got the email anyway) when choosing my delivery option it would have been useful to see how long the… Read Full Review

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“11/10 would reccommend”

Written on: 01/07/2016 by Rogerv261 (1 review written)

Being new to the site, I was pretty confused how the whole subscribtion thing worked, so i had to seek help. The lerskn on the other end explained everything to me in detail and made sure my krder and subscription were both done properly which made me feel at ease! Delivery is usually really quick with great packaging (which fits theough my letter box, so no returns or leaving with a neighbour!!) Overall I'm glad with everything and I will definitelt be using this website for a while :)… Read Full Review

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“Comic enthusist”

Written on: 01/07/2016 by AllanRees436 (1 review written)

I buy all my comics here online icluding batman, titans and superman Positives: -They always have all the comics I want available including varient covers. -There service is reliable and my comics are well packaged. Negatives: -The delivery is fairly expensive considering the amount of time it takes them to arrive. -The dispatch time is unbearably slow and means with delivery time that I have to read my comics almost a week late… Read Full Review

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“Greatest comic stop of all time”

Written on: 30/06/2016 by Stitchbrown (1 review written)

Forbiddenplanet has been my main haven for various different niche comic items since a child as I used to do visitso to the shaftsbury avenue store yearly but still to this day they remain the best source of any marvel dc starwars or anime merchandise in the UK and keep the UK comic community on the map. I found the website just as simple and fun as a store visit with tons of items to choose prom preorders available and fast well packed delivery. It would have been nice to receive a email if… Read Full Review

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“pre order”

Written on: 28/06/2016 by Jaylenx57 (1 review written)

I always thought that pre- order meant you would receive your goods on the day of release? in my case it wasnt… Read Full Review

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“I'm gonna use this a lot!”

Written on: 22/06/2016 by Jaxond128 (1 review written)

I must've spent a good hour or so looking for a website that sells pop vinyl figures at a decent price. No word of a lie, this is the only UK site with decently priced one's. It would be nice if all of the figures were available though as I want to start a collection and it would be nice to buy them all at their good price here… Read Full Review

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“Thanks ”

Written on: 22/06/2016 by MaiaSimpson21 (1 review written)

Thanks for getting 11 doctor figuer He was hard to get in dublin so i looked online. To see how much the 11 doctor cost thanks forbidden planet… Read Full Review

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“DR Who”

Written on: 20/06/2016 by Jordangu370 (1 review written)

thanks for getting me the 11 doctor he was hard to get in Dublin. I check on line he price was very good. I thank the forbidden planet… Read Full Review

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“postage pricing to way too high for service”

Written on: 19/06/2016

£4.50 to have my items sent my 2nd class royal mail? thats seem very high pricing!!! I would have expected a courier service for that price… Read Full Review

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“Disappointing so far”

Written on: 19/06/2016 by LaurenCobb (1 review written)

I've pre-ordered various titles in conjunction with the DC Rebirth storyline, as well as Civil War II and comic book bags. Yesterday, I received one email to say the comic book bags were despatched and I was then charged post and packaging on that item. I then had another email on the same day to say one of my DC Rebirth comics was being despatched, with more post and packaging to that item. Then today, I received another email to say another two items were being despatched, but again with… Read Full Review

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“So far so good”

Written on: 18/06/2016 by Alan159 (1 review written)

They have impressed me every time I have ordered from here, I pre ordered the new batman rebirth and it has already dispatched in a day… Read Full Review

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“Disappointed ”

Written on: 16/06/2016 by Alizax1953 (1 review written)

I have been frequenting the London Store of Forbidden Planet for years and always found there customer service lacking, their employees rude and obnoxious, and unhelpful. For such a large store stocking the most up to date film, tv, and comic book memorabilia, they have a distinct lack of respect for their customers. I recently ordered a small quantity of books, titles from the latest DC reboot entitled rebirth. This is the first time in years that I have ordered online and once again I've… Read Full Review

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Fpcustomerservice's Comment

Written on: 16/06/2016

Hi there,

Thank you for your review.

We are sorry to hear about your experience shopping with us. Orders are usually despatched within a few days of a titles release and once shipped take between 3-5 working days for delivery. We can only offer this estimate on the shipping confirmation emails sent out as we cannot be certain of the exact date an item will arrive within this time frame.

If you email us with your order number we will be able to take a look into this for you and will always do our utmost to assist where we can!

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“BEST SITE EVER”

Written on: 08/06/2016 by Cheyennep375 (1 review written)

best site to buy doctor who stuff because the item i ordered 2 days ago got dispactched today… Read Full Review

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“The 12th Doctor ”

Written on: 04/06/2016 by Duncan414 (1 review written)

This is my first funko pop. It's very goog figure, must have for doctor who fans My figure has a little scratch on an eye The package arrived well packed and on time… Read Full Review

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“All you could ever need”

Written on: 02/06/2016 by EzequielBoyd11 (1 review written)

Relatively new to comic books but Forbidden Planet made it all very easy. Easy to find what you want Easy to buy when you find Easy to love them for being awesome Other sites were no-where near as easy or as fun… Read Full Review

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“Top notch, will be returning regularly! ”

Written on: 02/06/2016 by Boro-Anth92 (1 review written)

I had heard about Forbidden Planet a long time before I actually used the website. I have recently got in to reading comics/graphic novels and have started a subscription on - forbiddenplanet.com , as the new DC line of comics has started. I was really happy with the layout and navigation of the site, it was very easy to find what I was looking for, and the suggestions actually suggested something that I was interested in!! (First time ever) my only problem is that I didn't look in to using the… Read Full Review

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“It All Worked Out”

Written on: 02/06/2016 by AngelPowers178 (1 review written)

I am thoroughly impressed. After placing my order I encountered issue after issue with actually paying for my order but after a quick chat with customer services I was instructed how to sort out the issues that I was having and shortly after that my order was confirmed, shipped and is en route to me as I type… Read Full Review

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