Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
300
56% of users recommend this
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  • Value For Money

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“Star Wars: The Force Awakens: Snow & Desert Action...”

Written on: 22/12/2016 by 323Fisher (1 review written)

Bought this over in Florida this year but lost Fins stormtrooper helmet in the airport on the way home couldn't find another one for sale until I found this company. Great service kept updated and was very well packaged up and sent out very quickly… Read Full Review

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“Forbidden planet Subscription”

Written on: 22/12/2016 by Macaulaymann (1 review written)

Overall, brilliant service. Easy to understand when comics are coming and great prices. Absolutely love Forbidden Planet. I've used plenty of other places and this has got to be the best one I've found by miles. Would recommend to anyone looking for a new hobby or people wanting to add to their collection… Read Full Review

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“Where is my order?”

Written on: 22/12/2016 by Z3oban (1 review written)

I understand that it is currently Christmas time so there is probably a million and one things going on but the fact of the matter is I have no clue what is happening with my order for my little cousin, whom I don't see very often. this order was placed according to the only information you gave me on the 14th of December it is currently the 22nd and I have no idea where my order is or even if it has been sent out. 3-5 working days that's what it says on your site and like I said Christmas and… Read Full Review

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Fpcustomerservice's Response to Z3oban's Review

Written on: 22/12/2016

Hi there,

If you email us with your order number we will be able to take a look into this one for you.

Kind Regards,
Customer Service Team

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“Poor service”

Written on: 22/12/2016 by 435Richards (1 review written)

I ordered three comics on the 10th of December hoping to take these with me on the 20th as a gift. The website clearly stated that orders are dispatched within 2-3 days. Mine was dispatched today i.e 20th December. God knows when I shall receive it. A worthless purchase. Need I say more… Read Full Review

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“Could be quicker”

Written on: 21/12/2016 by Fiireman (1 review written)

Product range is great but every time I order online I'm disappointed with the lengthy process. Ordered on 11th December 10 days later still nothing. It says allow 3-5 days ? And for the last he delivery cost I'd expect 1st class not second. Not great… Read Full Review

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“Great products, poor service ”

Written on: 20/12/2016

Made two separate orders and received an email telling me it had all been shipped together a few days later, so far so good. Received my order with only some of the items then got an email telling me the missing item had only just been shipped even though the first email told me it had all been shipped together on the 14/12/16. Quite annoyed considering p&p isn't cheap and I was was told it had all been shipped when it hadn't. The missing item is a Christmas present and now I won't be able to… Read Full Review

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“Very, very slow”

Written on: 20/12/2016 by Sergioj485 (1 review written)

Appreciate that I put my credit card number in wrong, but it took several days for you to let me know, rather your systems picking it up at the order stage, and then several more days after correcting it for you to dispatch the items I ordered. Still waiting for them, wondering if they'll get here in time for Christmas… Read Full Review

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“Poor delivery”

Written on: 19/12/2016 by Loopylou74 (1 review written)

Very disappointed with the delivery/ service ordered on the 9th December and was only dispatched on the 17th December so still haven't received item yet don't think I'll be ordering again… Read Full Review

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“Easy, pleasant experience”

Written on: 19/12/2016 by Gideon142 (1 review written)

The product arrived quickly and was a high quality. The service offered was also great and I don't have any faults from my order… Read Full Review

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“Christmas gift - no clarity on when I will recieve”

Written on: 19/12/2016 by naLockhart11 (1 review written)

I've been very unsatisfied with the whole experience so far. There was nothing in the original order that gave me an indication of when it would be delivered. It was taken 5 days to despatch an in stock item and given that the P&P was £5.50 I would have expected the delivery to be quicker than a 3-5 day 2nd class post. I also sent a message to cancel the order before it was despatched… Read Full Review

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“website very hit and miss”

Written on: 18/12/2016 by NathanielJacobs117 (1 review written)

a hat sent 2nd class and you charge 5.99 extortionate price I took a hat to the point and 1st class was 3.45… Read Full Review

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“Really tardy delivery”

Written on: 17/12/2016 by SoniaDavis (1 review written)

Took 4 days to dispatch order and delivery time is 3-5 working days, which is pretty poor. I don't mind the delivery time since it's just Royal Mail 2nd class, but 4 days to rummage through a warehouse to put a t-shirt in a jiffy bag means I won't be ordering from here again unless I have to… Read Full Review

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“Fantastic lightsabers in time for rouge one ”

Written on: 16/12/2016 by JoeyStewart (1 review written)

Ordered two lightsabers on pre-order was not going to be delivered till 15 of January as that was when they where coming in but arrived today 16/12/2016, 4 weeks early!!!!. Both lightsabers work perfectly and are amazing quality. Value for money was good as they where the cheapest place for preorders compared to other places. Packing was good no damage to the boxes and fast delivery from DPD will definitely be ordering again thanks forbidden planet … Read Full Review

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“Hammer Frankenstein & Frankenstein Monster Busts”

Written on: 10/12/2016 by Valeriah467 (1 review written)

Arrived today in USA from GB in only seven days. These busts are great with fine detail and painting. Highly recommended… Read Full Review

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“Amazing customer service! ”

Written on: 09/12/2016

I ordered a Christmas gift from them, but there was a problem with my bank card saying that the charge was not authorized it took about 2 business days to clear (unfortunately it took about 4 days total as it was over the weekend), but they were so patient with me. The item even sold out while I was waiting for the authorization to clear, but they actually held the product for me. I'm not sure of their other offerings like comics and pre-orders and such, but they are a legit store. Shipped out… Read Full Review

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“Back issues”

Written on: 09/12/2016 by Kingstonl411 (1 review written)

The ease of the system the prices and delivery charges all make this site a winner. The packing used to dispatch single issues is impressive no chance to damage there. All in all a service that I would have no problem using again and recommending it to friends… Read Full Review

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“Slow service, slow delivery”

Written on: 08/12/2016 by Kennyy297 (1 review written)

Incredibly slow to dispatch and having spent £470 I would expect next day delivery not Royal Mail 48! Hopefully the items are in better shape than the service!… Read Full Review

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“disappointed ”

Written on: 05/12/2016 by LyricReese342 (1 review written)

First and last order with them. Ordered an adventure time jumper which my kid would have loved, whilst on the website saw a couple more products suitable as stocking fillers so got those also. later got email saying error had occurred and jumpers not available so ended up just getting stuff i didnt really want… Read Full Review

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“Potage”

Written on: 03/12/2016 by Houghton249 (1 review written)

I ordered 2 items one a Star Wars mug for £1.99 the other the pre order Negan bat. They told me the postage for both items but they've sent the mug first and charged me over £5 for postage and they will charge me again for postage if the Negan bat when that comes out on 7/12/16 so I'm going to get charged twice for the same order costing me well over £10 I'm not impressed… Read Full Review

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Fpcustomerservice's Comment

Written on: 05/12/2016

Hi there,

Postage is only charged once, when the first item is despatched. So even if you have numerous items with different pre-order dates, as they are released you will only be charged for the items themselves.

I hope this helps!

Kind Regards,
Forbiddenplanet.com

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“Fudging great”

Written on: 03/12/2016 by 214Kendall (1 review written)

The website is fantastic and it was super easy to use and order. I would recommended it to everyone who is a fan of pop culture… Read Full Review

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