Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
233
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Nothing”

Written on: 08/08/2016 by Scottiboy123 (1 review written)

Ordered a few comics off these still nothing I understand some are pre ordered but they have been released now and they are saying they have been despatched !!!!!!… Read Full Review

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Fpcustomerservice's Response to Scottiboy123's Review

Written on: 09/08/2016

Hi there,

Thank you for your review.

If you email us with your order number we should be able to have a look into this for you!

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Repeatedly poor customer service”

Written on: 08/08/2016 by SB1989 (1 review written)

I don't like to give negative reviews in general, but I encountered a whole string of frustrating issues when placing my order with FP none of which an apology was made for. After receiving no dispatch notification a week after I placed my order, I got in touch to ask why. I received a response several days later that the system had for some reason not registered my order and that they would send it out that day. I was disappointed that there was no apology or concession offered at that… Read Full Review

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Fpcustomerservice's Response to SB1989's Review

Written on: 08/08/2016

Hi there,

Thank you for your review.

We are very sorry to hear about your experience using our service. We can assure you that you would never be charged extra postage and would only be billed for the total agreed at checkout.

We are very sorry for the delays with your order and any inconvenience caused.

We hope that you shop with us again and enjoy your experience!

If you have any problems let us know.

Kind Regards,
Customer Service Team

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“Great Service!!”

Written on: 08/08/2016 by darrenwallace (1 review written)

I have been speaking to a Great guy called Cain he refunded me for a Past comic I hadn't received plus Postage Cost & stopped the pesky E-mails I was receiving all around great experience would buy from again!!… Read Full Review

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“Goods Received Are Not EU Compliant”

Written on: 05/08/2016 by ChanceSherwood (1 review written)

We have received items that are not compliant with EU selling regulations and, as such, could present a risk to EU citizens… Read Full Review

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Fpcustomerservice's Comment

Written on: 05/08/2016

Hi there,

Thank you for your review.

Could you please email us with your order number and more information regarding this query?

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Packaged 4 books in same bag without backboards”

Written on: 28/07/2016 by hgRamsey475 (1 review written)

All for books from my previous order had there corners damaged as they had been crammed into 1 bag with no backboard protection. Despite being in a cardboard envelope the corners of this where damaged and a score mark on the front so even packaging was damaged. I'd return them if I thought I'd get any better but numerous books bought with poor packaging… Read Full Review

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“Perfect”

Written on: 19/07/2016 by RoninShepherd331 (1 review written)

Very quick delivery, packaged well, and in perfect condition as always. Thank you! :)… Read Full Review

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“posters arrived damaged”

Written on: 16/07/2016 by Tarynz337 (1 review written)

Ordererd 2 Lord of the rings posters for my boyfriend and they arrived ripped along the edges and with permanent creases throughout. I shop at forbidden planet fairly frequently and I don't want this to be a reflection of my opinion of the store. I think in this instance I've just encountered a bit of bad luck. Not sure I will be ordering posters from here in the future… Read Full Review

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Fpcustomerservice's Comment

Written on: 19/07/2016

Hi there,

Thank you for your review.

We are sorry to hear that you received damaged posters. If you email us with your order number we can have a look at this for you and see if we can source some replacements.

Kind Regards,
Customer Service Team

Forbiddenplanet

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“great comic selection ”

Written on: 16/07/2016 by McKinnon63 (1 review written)

Love the amount of comics you can get and that I can get them deliverd to me… Read Full Review

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“Great products, expensive postage”

Written on: 13/07/2016 by Moran209 (1 review written)

Huge range of awesome stuff online, got exactly what I was looking for as the item I wanted wasn't in stock in the London store. However, I am disappointed that the postage was £4 for just a t-shirt and that was second class mail that took nearly a week to deliver. Order number 50848948… Read Full Review

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“Amazing service and accessible ”

Written on: 12/07/2016 by xoxTylerxox (1 review written)

The viewing of all the products really help when choosing. The staff are very kind and will help you in any situation. The products are always in perfect condition and come very quickly. I would definitely recommend to everyone… Read Full Review

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“out of stock?? ”

Written on: 11/07/2016 by MatildaAndersen262 (1 review written)

Ordered 3 items that said in stock. 6 days later, email to say 2 have been dispatched. No information about the other item, which the website now says out of stock. Information on availability would be nice… Read Full Review

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“Not too pleased ”

Written on: 10/07/2016 by Lollymau (1 review written)

The delivery was fast and on time and the product is not bad, however around the hat is all dried glue which doesnt look good. It doesn't scratch off so is permanently there effecting how it looks. I'm unable to find somewhere to email to try and sort out getting another one, which u find rather annoying. Iv searched everywhere for one. It was a fathers day present and I was very excited to see my dad's face when he got it. I was very disappointed… Read Full Review

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Fpcustomerservice's Response to Lollymau's Review

Written on: 13/07/2016

Hi there,

Thank you for your review.

We are sorry to hear that you have a faulty item, if you email us with your order number we will do our best to help.

Kind Regards,
Customer Service Team

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“In stock but not in stock.”

Written on: 09/07/2016 by 402Cross (1 review written)

When I placed my order of three graphic novels, all items were stated as being in stock. A few days down the line, only one of my books ships, the other two stated as 'processing' as they are apparently not in stock. No estimates as to when they might arrive, nothing. These were birthday presents and now the recipient has nothing to open on Friday. Very disappointed. … Read Full Review

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“Whats the point in Preordering?”

Written on: 07/07/2016 by ShayneC1 (1 review written)

I made an order for 7 books all via preorder. Yesterday three of those book were released and today my order is still "processing" I then order another book thinking that it would be added on to the books that were already due for dispatch. That book (released on the same day as the others) is dispatched STRAIGHT AWAY but that one single book all together cost £7.45 including post and package. I then had to cancel all the other books I preordered and buy them online again at that cost £8.00… Read Full Review

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Fpcustomerservice's Response to ShayneC1's Review

Written on: 07/07/2016

HI there,

Thanks for your review.

We are sorry to hear about your experience shopping with us.

Pre-order dates are estimates given to us by suppliers and usually we will only receive the stock on the day of release so the turn around can be a couple of days depending on the item.

With the postage costs you only pay once the first item is despatched so if you have other items on the order you would find that you are not charged for any extra postage even if these are all shipped separately (if 5 items had different pre-order dates for example).

If items are cancelled after the first item has shipped and postage has been paid you can get in touch with us or give us a call and we will be able to refund any difference due.

Did you have your order number so that we can take a look into this for you?

Kind Regards,
Customer Service Team

Forbiddenplanet

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“Fun easy quick”

Written on: 05/07/2016 by Fernando37 (1 review written)

When finding the product I wanted to buy, in the very wide range I was able to see whether it was out of stock or not staraight away, which is not always the case with other sites. Once I had picked the products I was able to check out quickly and easily without a hassle or worry. My only issue was the time it took for my order to process and be dispatched which was 4 days (that's when I got the email anyway) when choosing my delivery option it would have been useful to see how long the… Read Full Review

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“11/10 would reccommend”

Written on: 01/07/2016 by Rogerv261 (1 review written)

Being new to the site, I was pretty confused how the whole subscribtion thing worked, so i had to seek help. The lerskn on the other end explained everything to me in detail and made sure my krder and subscription were both done properly which made me feel at ease! Delivery is usually really quick with great packaging (which fits theough my letter box, so no returns or leaving with a neighbour!!) Overall I'm glad with everything and I will definitelt be using this website for a while :)… Read Full Review

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“Comic enthusist”

Written on: 01/07/2016 by AllanRees436 (1 review written)

I buy all my comics here online icluding batman, titans and superman Positives: -They always have all the comics I want available including varient covers. -There service is reliable and my comics are well packaged. Negatives: -The delivery is fairly expensive considering the amount of time it takes them to arrive. -The dispatch time is unbearably slow and means with delivery time that I have to read my comics almost a week late… Read Full Review

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“Greatest comic stop of all time”

Written on: 30/06/2016 by Stitchbrown (1 review written)

Forbiddenplanet has been my main haven for various different niche comic items since a child as I used to do visitso to the shaftsbury avenue store yearly but still to this day they remain the best source of any marvel dc starwars or anime merchandise in the UK and keep the UK comic community on the map. I found the website just as simple and fun as a store visit with tons of items to choose prom preorders available and fast well packed delivery. It would have been nice to receive a email if… Read Full Review

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“pre order”

Written on: 28/06/2016 by Jaylenx57 (1 review written)

I always thought that pre- order meant you would receive your goods on the day of release? in my case it wasnt… Read Full Review

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“I'm gonna use this a lot!”

Written on: 22/06/2016 by Jaxond128 (1 review written)

I must've spent a good hour or so looking for a website that sells pop vinyl figures at a decent price. No word of a lie, this is the only UK site with decently priced one's. It would be nice if all of the figures were available though as I want to start a collection and it would be nice to buy them all at their good price here… Read Full Review

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