Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
369
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Great service!”

Written on: 05/08/2017 by Noraf123 (1 review written)

Earlier this year I subscribed to The Walking Dead comics, and I have not been disappointed with the service so far. Each comic arrives very well protected. And I am informed of all parts of the ordering process. I highly recommend Forbidden Planet for subscriptions and buying other goods from… Read Full Review

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★★☆☆☆

“Disappointing Online Service from a specialist”

Written on: 04/08/2017 by Mercedes65 (1 review written)

For a dedicated retailer, the online service is not good enough. An order should not take 2 days to pick and despatch. I ordered five items that were listed as in stock. Only on receipt of the despatch confirmation do I find out that only three are being supplied (all of which are presents and one book being sent is a volume two without the volume one I also ordered). I have no idea if the others are to follow or if that is it. The postage charged for 3 items is the same £5.50 I was quoted for… Read Full Review

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★☆☆☆☆

“Poop”

Written on: 02/08/2017 by Nicky19811111 (1 review written)

Shows a whole box of cards but you only get one packet of cards .... complete rip off when you can get a pack for a quid yet my autistic son paid five quid for what he thought was a whole box of cards not just one packet ..... very disappointed… Read Full Review

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★★★★★

“Great Selection of products ”

Written on: 28/07/2017

Forbidden Planet has a fantastic selection of products and a wide range of events too, at certain stores. Shopping online was hassle free, and certainly very satisfactory. Delivery takes quite a bit of time however, and could be improved. But despite the shipping, their website always appears to be working and a joy to shop from; I would recommend Forbidden Planet to all!… Read Full Review

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★★★★★

“The only place to buy your artbooks ”

Written on: 28/07/2017 by TatianaPatton347 (1 review written)

A great variety of books at a good price, fast and secure shipping. I buy all my artbooks on Forbiddenplanet.com… Read Full Review

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★★★★★

“Great company”

Written on: 27/07/2017 by Talimro (1 review written)

Ordered an item. Good price. They contacted me to make sure I was okay with the shipping charge (international). The item arrived early in very protective packaging. I will be buying more from the company… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 27/07/2017 by 37Olson (1 review written)

Waited 21 days for my first order and it still didn't arrive. Called customer service was told my order would be resent using a traceable postal service immediately. A week later I've just been notified that my items have been sent again using second class mail. That means if they arrive I'll be waiting over a month. Shockingly bad service and I will NEVER order from you again. No goods delivered Poor Customer service Probably the worst experience I've ever had buying goods online… Read Full Review

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★★★★☆

“A Happy Postal Customer”

Written on: 26/07/2017 by IsmaelHarris (1 review written)

I've been having my orders sent to my door for the last six months or so. They arrive bagged, free from folds, and in a pretty sharp Forbidden Planet sleeve. I only wish they're arrive quicker but that's more my anticipation for what's happening rather then the level of service that's provided. Any time I've gone into the store in London the staff have been well informed and helpful… Read Full Review

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★★★☆☆

“Incorrect image for the paperback version”

Written on: 20/07/2017 by iweryiqoeytpq (1 review written)

I am disappointed as the image used on your website is the one for the hardback version, and I had assumed when I made the purchase that I was buying a hardback copy (for a very good price for a hardback, to be fair, though now I know why it seemed a good price). I'm happy with the paperback version, unless you feel inclined to honour the implied contract ;-) I strongly urge you to change the image or add a clear message next to it to remove any possibility of misunderstanding. It looks like… Read Full Review

Fpcustomerservice's Response to iweryiqoeytpq's Review

Written on: 25/07/2017

Hi there,

Thank your for your review.

We are sorry to hear about any confusion. It looks like this item is listed as "Trade Paperback" in the product description however if you send an email to us we can have a better look into this.

Kind Regards,
ForbiddenPlanet

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★★★★★

“It's like a geek heaven”

Written on: 19/07/2017 by Sortzcov (1 review written)

I have numerous subscriptions with Forbidden Planet and cannot rate them highly enough. Emails are always sent to inform me that my subscription has been processed and when they have been shipped. My comics always arrive on time and are well packaged. I've yet to have a problem with them and they've even sent me out sample comics in the past which I now have a subscription for. I've also ordered items from the site before and the ease with which they are dispatched is on par with their comic… Read Full Review

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★☆☆☆☆

“poor customer service ”

Written on: 15/07/2017 by LeviLowe242 (1 review written)

i ordered an item beginning of May, i then cancelled the item but have been advised today that the item has been shipped… Read Full Review

Fpcustomerservice's Comment

Written on: 17/07/2017

Hi there,

We are sorry to hear about this. If you email your order number and query to us we can take a look into this for you.

Kind Regards,
Forbiddenplanet.com

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★★★★☆

“Forbidden Planet general review ”

Written on: 11/07/2017 by nssr (1 review written)

In my opinion, one of the best on line book stores i know. I gave it 4 stars after a lot of consideration since i was inclined for 3 stars at the beginning. I gave it a 4 mainly because the books where in awesome condition. But after a few orders, and after seeing some of the orders my friends got let me state my pros and cons of this store. Cons - Not a lot of variety on comic variants covers Signed books never come with a certificate of autenticity The packaging is not that… Read Full Review

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★★★★★

“Fantastic”

Written on: 03/07/2017 by Bmoviequeen (1 review written)

i came across this website whilst searching for my husbands birthday present, the website is well presented and easy to navigate, fantastic range of items available, at very reasonable prices! Delivery was quick and the products arrived well packaged, very happy, highly recommended… Read Full Review

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★★★★★

“Fantastic products and service”

Written on: 01/07/2017 by haddonfield31 (1 review written)

I have ordered a few times from forbidden planet and each time I have had help from the mail order team and they were prompt with replies and very helpful. Payments were process and orders shipped quickly with care and items arrived in perfect shape. I was skeptical about ordering at first because of international shipping process (I am in Canada) but I wouldn't hesitate to order again. Thanks for all of the help making my purchases and the great products you offer… Read Full Review

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★★★★★

“Legendary forbidden planet ”

Written on: 30/06/2017

Found the site really easy to use plus it's has the greatest merchandise on the net . I would definatly recommend to others!!!!… Read Full Review

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★★★☆☆

“review”

Written on: 30/06/2017 by subfocus11 (1 review written)

its not clear how to pay for different delivery speeds. and its quite unusual that in this day and age, u cant track ur order. i would highly recommend that u modernise your approach or ul lose custom to competitors who do it better. oh and get more rick and morty merch!! that shows gona blow up this year… Read Full Review

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★☆☆☆☆

“Subscription Service”

Written on: 14/06/2017 by dinoroar (1 review written)

So far I've had a subscription service booked since March. I've had one delivery of a few comics from May, nothing at all from April and no mention of anything happening in June. After not receiving anything for weeks I contacted Forbidden Planet help, who were very helpful and told me that this week I'd see everything else I was expecting. This is again not the case and I'm still not going to receive everything from May with no word when I'll see them anyway. Support were helpful but I needed… Read Full Review

Fpcustomerservice's Response to dinoroar's Review

Written on: 16/06/2017

Hi there,

We are sorry that you have had problems with your subscription.

If you drop an email to us we will be able to explain the subscription service and hopefully help you out!

Kind Regards,
Customer Service
ForbiddenPlanet

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★★★★★

“fair priced, good quality, fast delivery ”

Written on: 13/06/2017 by 08GibsonJ (1 review written)

Everything I've ordered from here has been top quality with fast delivery and a decent price. I have recommended the store in Manchester as well as the store online to some of my friends who wanted to find a easy accessible site that's easy to use. The tryung ti track the order was difficult but once I found out how it worked really well… Read Full Review

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★★★★☆

“supergirl figure dc collectibles ”

Written on: 13/06/2017

Action figure arrived quick after dispatch took 2 days to arrive. Happy with the figure the headsculpt is great, the paint job is brilliant apart from one little paint splatter on supergirl's boot but apart from that I'm pleased with my order. I look forward to purchasing more figureso from the store and online… Read Full Review

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★★★☆☆

“Great range of products, terrible delivery”

Written on: 13/06/2017 by SelenaO'Neil (1 review written)

For a company this size and the range of products they offer it's a shame that their online experience is terrible. The site isn't easy to use, but you'll get through that if you really need/want something. The thing that really got me is the checkout and the delivery process. Not only couldn't I choose any other delivery options than second class (which costs £4 standard), it also takes ages to reach you. My order took 3 days to process and then takes 3-5 working days to deliver second class… Read Full Review

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