Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
312
57% of users recommend this
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“Great Products, fast delivery!”

Written on: 05/01/2017 by BentleyClancy (1 review written)

Great Products, fast delivery! A good range of collectible items. The website is easy to navigate alongside the easy checkout process which allows you to make an account if you wish… Read Full Review

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“Very slow ”

Written on: 05/01/2017 by OrlaReynolds (1 review written)

I ordered this product. I waited ages for an email which I never recieved. I made a phone call to which I was told that my ordered wud be dispatched the next day. Well it wasn't. I then waited over the weekend and made another phone call and they still hadn't done anything with my order. I was then told oh ok we will charge u now for this item and u will recieve an email to say it's been dispatched. I was charged and waited 2 days for it to b dispatched 2nd class so have to wait another 3-5… Read Full Review

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Yvonnesalt's Response to OrlaReynolds's Review

Written on: 09/01/2017

This is exactly what happened to me. My first order was made on 20/12/16 it was going to be a Christmas present. I made a phone on the 05/01/17 and they straiggt away offered me a refund or a replacement. That say to me that my first order wasn't sent. I maybe wrong but I don't think I am. It's now 09/01/17 and I've just received an email this morning to say my order has been dispatched. So I'll see how long it will take. :-(

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“Absolutely brilliant and reliable ”

Written on: 02/01/2017

The range of products are catered for anyone's needs. They highlight clearly when orders will be arriving and which of the orders from the subscription will be arriving. They make it simple to use for ease of mind and for ease of access. As well as regularly updating on what is coming out and when. Also when signed up the daily newsletters that focus on different topics each day is suitable for anyone's needs as well as keeping informed in events and future releases… Read Full Review

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“Excellent Service, Lovley Staff, Amazing Products!”

Written on: 30/12/2016 by Charlie_Pearson_1998 (1 review written)

I go to forbidden planet regularly. It is a really good shop and they sell a range of items that I like. They are very cheaply priced for most things however the DVDs can be a little pricey but nevertheless they still have a excellent customer service. Every time I go in the staff are lovely charming and help you with anything you have would this be looking for an item on order that one. The staff go out of there way to help you, they take things out of display cases for you to look at or try… Read Full Review

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“Freddy pops”

Written on: 30/12/2016 by Thomsonfg440 (1 review written)

Very fast delivery and good quality goods… Read Full Review

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“No information ”

Written on: 29/12/2016 by Ysalt (1 review written)

I made a purchase on 20/12/16 I have just received no email 29/12/16 to say that it has ONLY just been dispatched. When I ordered the book there was no information on your website to say how long it would take to be delivered and none the on the email I got to say that I had purchased the book. This was supposed to have been a Christmas present. At least with other websites you some information on what is happening. I do understand that it as been Christmas but to give no information on what is… Read Full Review

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“failure to deliver”

Written on: 25/12/2016 by McClanahan114 (1 review written)

I placed an order for "neverwhere - illustrated edition" on the 9th of December as the product was showing in stock. checked on the 16th as goods had not been delivered and the status was still"not shipped". contacted Customer Services who stated it was being shipped that day (Friday 16th) so all good i thought. I should have realised that all would not be well when i got a ship confirmation email on Sunday 18th. One day after their "last post for Christmas" cut off. As of today (Friday… Read Full Review

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“Awful service ”

Written on: 24/12/2016 by 106Hart (1 review written)

Purchased an item charged an excessive amount of postage no tracking number provided even though for the amount I would have expected some form of facility to be able to locate where my order is? Quick enough to take my money but not to provide me with a reference? Ordered in the past with no issue but for some reason the ability to both provide a minimum level of customer service and delivery record disappeared Won't be back that's for sure… Read Full Review

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“terrible lack of communication ”

Written on: 24/12/2016 by Virginia219 (1 review written)

I'm sure their stores are lovely, but their mail order service is absolutely awful. I ordered products in plenty of time but the order was held up as items that were allegedly in stock, really weren't. Still not received my order and currently looking to ruin my daughter's christmas. Thanks… Read Full Review

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“More communication required”

Written on: 23/12/2016 by 165Lewis (1 review written)

I was over the moon to see you had what I wanted in stock. Sadly, seeing an email to let me know my item has been despatched on the Wednesday when I'd ordered it on the Saturday, strikes me as poor service. If you're too busy at Christmas with regards to even getting items out of the door, please let people know… Read Full Review

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“Slow Christmas despatch”

Written on: 23/12/2016 by 112Myrick (1 review written)

Ordered lunch time on the 16th December as a Christmas stocking filler. Specifically searched on products available yet item wasn't shipped until 20th and says 2nd class postage with delivery of 3-5 days. If this doesn't arrive by the 24th it is no good to me… Read Full Review

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“apple of eden replica”

Written on: 23/12/2016

I pre ordered this for my son for his birthday and it was delivered on release day in perfect condition. I am extremely impressed with the quality of the product and the service I received from Forbidden Planet as I was concerned that it may not arrive before Christmas, but it was dispatched on the 16/12 and arrived today, I would definitely recommend buying from this company in the future… Read Full Review

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“Star Wars: The Force Awakens: Snow & Desert Action...”

Written on: 22/12/2016 by 323Fisher (1 review written)

Bought this over in Florida this year but lost Fins stormtrooper helmet in the airport on the way home couldn't find another one for sale until I found this company. Great service kept updated and was very well packaged up and sent out very quickly… Read Full Review

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“Forbidden planet Subscription”

Written on: 22/12/2016 by Macaulaymann (1 review written)

Overall, brilliant service. Easy to understand when comics are coming and great prices. Absolutely love Forbidden Planet. I've used plenty of other places and this has got to be the best one I've found by miles. Would recommend to anyone looking for a new hobby or people wanting to add to their collection… Read Full Review

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“Where is my order?”

Written on: 22/12/2016 by Z3oban (1 review written)

I understand that it is currently Christmas time so there is probably a million and one things going on but the fact of the matter is I have no clue what is happening with my order for my little cousin, whom I don't see very often. this order was placed according to the only information you gave me on the 14th of December it is currently the 22nd and I have no idea where my order is or even if it has been sent out. 3-5 working days that's what it says on your site and like I said Christmas and… Read Full Review

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Fpcustomerservice's Response to Z3oban's Review

Written on: 22/12/2016

Hi there,

If you email us with your order number we will be able to take a look into this one for you.

Kind Regards,
Customer Service Team

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“Poor service”

Written on: 22/12/2016 by 435Richards (1 review written)

I ordered three comics on the 10th of December hoping to take these with me on the 20th as a gift. The website clearly stated that orders are dispatched within 2-3 days. Mine was dispatched today i.e 20th December. God knows when I shall receive it. A worthless purchase. Need I say more… Read Full Review

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“Could be quicker”

Written on: 21/12/2016 by Fiireman (1 review written)

Product range is great but every time I order online I'm disappointed with the lengthy process. Ordered on 11th December 10 days later still nothing. It says allow 3-5 days ? And for the last he delivery cost I'd expect 1st class not second. Not great… Read Full Review

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“Great products, poor service ”

Written on: 20/12/2016

Made two separate orders and received an email telling me it had all been shipped together a few days later, so far so good. Received my order with only some of the items then got an email telling me the missing item had only just been shipped even though the first email told me it had all been shipped together on the 14/12/16. Quite annoyed considering p&p isn't cheap and I was was told it had all been shipped when it hadn't. The missing item is a Christmas present and now I won't be able to… Read Full Review

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“Very, very slow”

Written on: 20/12/2016 by Sergioj485 (1 review written)

Appreciate that I put my credit card number in wrong, but it took several days for you to let me know, rather your systems picking it up at the order stage, and then several more days after correcting it for you to dispatch the items I ordered. Still waiting for them, wondering if they'll get here in time for Christmas… Read Full Review

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“Poor delivery”

Written on: 19/12/2016 by Loopylou74 (1 review written)

Very disappointed with the delivery/ service ordered on the 9th December and was only dispatched on the 17th December so still haven't received item yet don't think I'll be ordering again… Read Full Review

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