Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
294
55% of users recommend this
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“Very, very slow”

Written on: 20/12/2016 by Sergioj485 (1 review written)

Appreciate that I put my credit card number in wrong, but it took several days for you to let me know, rather your systems picking it up at the order stage, and then several more days after correcting it for you to dispatch the items I ordered. Still waiting for them, wondering if they'll get here in time for Christmas… Read Full Review

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“Poor delivery”

Written on: 19/12/2016 by Loopylou74 (1 review written)

Very disappointed with the delivery/ service ordered on the 9th December and was only dispatched on the 17th December so still haven't received item yet don't think I'll be ordering again… Read Full Review

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“Easy, pleasant experience”

Written on: 19/12/2016 by Gideon142 (1 review written)

The product arrived quickly and was a high quality. The service offered was also great and I don't have any faults from my order… Read Full Review

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“Christmas gift - no clarity on when I will recieve”

Written on: 19/12/2016 by naLockhart11 (1 review written)

I've been very unsatisfied with the whole experience so far. There was nothing in the original order that gave me an indication of when it would be delivered. It was taken 5 days to despatch an in stock item and given that the P&P was £5.50 I would have expected the delivery to be quicker than a 3-5 day 2nd class post. I also sent a message to cancel the order before it was despatched… Read Full Review

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“website very hit and miss”

Written on: 18/12/2016 by NathanielJacobs117 (1 review written)

a hat sent 2nd class and you charge 5.99 extortionate price I took a hat to the point and 1st class was 3.45… Read Full Review

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“Really tardy delivery”

Written on: 17/12/2016 by SoniaDavis (1 review written)

Took 4 days to dispatch order and delivery time is 3-5 working days, which is pretty poor. I don't mind the delivery time since it's just Royal Mail 2nd class, but 4 days to rummage through a warehouse to put a t-shirt in a jiffy bag means I won't be ordering from here again unless I have to… Read Full Review

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“Fantastic lightsabers in time for rouge one ”

Written on: 16/12/2016 by JoeyStewart (1 review written)

Ordered two lightsabers on pre-order was not going to be delivered till 15 of January as that was when they where coming in but arrived today 16/12/2016, 4 weeks early!!!!. Both lightsabers work perfectly and are amazing quality. Value for money was good as they where the cheapest place for preorders compared to other places. Packing was good no damage to the boxes and fast delivery from DPD will definitely be ordering again thanks forbidden planet … Read Full Review

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“Hammer Frankenstein & Frankenstein Monster Busts”

Written on: 10/12/2016 by Valeriah467 (1 review written)

Arrived today in USA from GB in only seven days. These busts are great with fine detail and painting. Highly recommended… Read Full Review

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“Amazing customer service! ”

Written on: 09/12/2016

I ordered a Christmas gift from them, but there was a problem with my bank card saying that the charge was not authorized it took about 2 business days to clear (unfortunately it took about 4 days total as it was over the weekend), but they were so patient with me. The item even sold out while I was waiting for the authorization to clear, but they actually held the product for me. I'm not sure of their other offerings like comics and pre-orders and such, but they are a legit store. Shipped out… Read Full Review

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“Back issues”

Written on: 09/12/2016 by Kingstonl411 (1 review written)

The ease of the system the prices and delivery charges all make this site a winner. The packing used to dispatch single issues is impressive no chance to damage there. All in all a service that I would have no problem using again and recommending it to friends… Read Full Review

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“Slow service, slow delivery”

Written on: 08/12/2016 by Kennyy297 (1 review written)

Incredibly slow to dispatch and having spent £470 I would expect next day delivery not Royal Mail 48! Hopefully the items are in better shape than the service!… Read Full Review

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“disappointed ”

Written on: 05/12/2016 by LyricReese342 (1 review written)

First and last order with them. Ordered an adventure time jumper which my kid would have loved, whilst on the website saw a couple more products suitable as stocking fillers so got those also. later got email saying error had occurred and jumpers not available so ended up just getting stuff i didnt really want… Read Full Review

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“Potage”

Written on: 03/12/2016 by Houghton249 (1 review written)

I ordered 2 items one a Star Wars mug for £1.99 the other the pre order Negan bat. They told me the postage for both items but they've sent the mug first and charged me over £5 for postage and they will charge me again for postage if the Negan bat when that comes out on 7/12/16 so I'm going to get charged twice for the same order costing me well over £10 I'm not impressed… Read Full Review

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Fpcustomerservice's Comment

Written on: 05/12/2016

Hi there,

Postage is only charged once, when the first item is despatched. So even if you have numerous items with different pre-order dates, as they are released you will only be charged for the items themselves.

I hope this helps!

Kind Regards,
Forbiddenplanet.com

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“Fudging great”

Written on: 03/12/2016 by 214Kendall (1 review written)

The website is fantastic and it was super easy to use and order. I would recommended it to everyone who is a fan of pop culture… Read Full Review

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“No feedback”

Written on: 26/11/2016 by LordFroggy (1 review written)

I placed an order for a subscription for 2 comics on the iPad app and tried to check something, which somehow ended up cancelling the subscription. I reinstated the subscription only to later be told that I would not receive issue 3 of both books, only issues 2 and 4. I contacted Forbidden Planet to request a cancellation of this subscription due to the missing issues. I have received no feedback, only confirmation four days later, that one comic was charged to my account and on the… Read Full Review

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“Precise and kind”

Written on: 26/11/2016

All the staff has been constantly kind and helpful with any request and/or problem. Great stuff all around… Read Full Review

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“This is the first time , every thing is going very...”

Written on: 21/11/2016 by rickyl (1 review written)

I am still waiting, but I have been updated. my item has been despatched and I only ordered last Thursday. This is my first time online with you. I have received better service than some companies I have used. Keep up the good work. … Read Full Review

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“Fantastic, thank you, thank you!”

Written on: 21/11/2016 by DoctorWhosbiggestfan (1 review written)

The staff at Forbidden Planet have been so helpful. I ordered a Dr Who Dalek package for my son. The pack contained two daleks, one of which had a small part of its decoration missing. I contacted forbidden Planet to see if they had any spare parts that I might be able to glue on. They sent me a complete new package. So generous. My son, who has autism, had been fretting (losing sleep) that his Dalek wasn't perfect. His face was a picture, when he received the new package. I can't thank… Read Full Review

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“Brilliant!”

Written on: 17/11/2016 by jkCrabtree375 (1 review written)

Very nice product, quickly shipped and well wrapped. A collector for all 10th Doctor fans! I'm just wondering: we couldn't find the opening to change the batteries. Was it included into an older version?… Read Full Review

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“Slow Delivery”

Written on: 17/11/2016

3-5 WORKING days PLUS the time it takes to process your order means you might be waiting a while. Especially if you order on a Wednesday for new comics - Usually takes 2 days to even process your order so they won't get despatched until late Friday probably, then this "3-5 working days" is in effect which can take you up to the following Friday. Not good. Yes you save a little from buying in store, but with the price of postage you're not really saving anything at all. I just wish it was a… Read Full Review

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