Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
267
57% of users recommend this
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  • Value For Money

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“Absolutely fantastic service I would highly recommend”

Written on: 26/10/2016 by Holloway9 (1 review written)

My 5 year old grandson had asked me for this for his birthday and when I priced it up at the usual online toy stores I was horrified at the price as it was more than I normally spend on birthdays. As I had promised it him I decided to have a look online and came across Forbidden Planet at half the price! It has just been delivered right on time and I have one happy grandson. I will definitely be using this website again and recommending to all my family and friends… Read Full Review

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“Neca narrsisus”

Written on: 22/10/2016 by 52Edwards (1 review written)

Item well detailed and a good paint job but it's suppost to be die cast metal I think half of it probably is but it is no way worth £25 if you think of the Star Wars die casts that Disney were doing they were excellent quality for under a tenner eg poes wing this is no were near that standard sorry neca but won't be buying any more of these… Read Full Review

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“bad”

Written on: 20/10/2016 by Patience202 (1 review written)

Terrible service took nearly a month for product to arrive after 3 emails wont use FP again… Read Full Review

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“Perfect.”

Written on: 18/10/2016

Great communication, great service. Being a rare and imported item, I was anxious about getting it. Well packaged, timely and I was kept informed throughout… Read Full Review

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“shipping to Slovakia”

Written on: 18/10/2016 by dia117 (1 review written)

Hello, I´m from Slovakia and I received my book 2 weeks after it was dispatched, so this part was great! Shipping charge for entire order was £55 and that is a bit too much in my opinion, shipping was more expensive than the book itself. But it was worth it, overall I'm very satisfied, thank you!… Read Full Review

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Catherine_42's Response to dia117's Review

Written on: 16/11/2016

They cant get it right in Britain you are lucky. In my experience they delivered to a different address than the dispatch address still have not got my stuff. The delivery company looked up the van tracker and confirmed it was delivered no where near my postcode.

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“Good source for comics”

Written on: 17/10/2016 by Edd909 (1 review written)

Although the deliveries are below average in despatch time and delivery time, they are well packaged and always in excellent condition. I would recommend this site to anyone who buys comics or merch. The main negative for me is the delivery prices are quite expensive considering how long they take to arrive. But again, they always come in great condition and that is the main thing for me so my experience is overall a positive one. The comic subscription system is confusing and I would like that… Read Full Review

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“Terrible. Never Again.”

Written on: 16/10/2016

Firstly, I've never ordered from this website before. I never will again. Not only is tomorrow the 12th day since I placed the order, but according to email confirmation it was dispatched 5 days after the order was placed. I'm not sure what part of a, supposedly well known, business feels this is acceptable but to still have not received it leaves me with the guaranteed understanding that I'll never order from Forbidden Planet ever again. I would not not recommend anyone else do so either. For… Read Full Review

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Fpcustomerservice's Comment

Written on: 17/10/2016

Hi there,

Thank you for your email.

We are sorry to hear about the delay with your order.

If you email us with your order number we can take a look into this for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Takes too long to dispatch”

Written on: 10/10/2016 by CristoferRyan36 (1 review written)

I placed an order on the 29th September. One of my items has been delivered today however I've just received an email stating the next item has been dispatched. That's 7 working days since I ordered the item. I bought from Forbidden Planet simply because they had both of the items in stock however desperately wish I hadn't now and simply bought each item from 2 different shops. I now have to wait for this item to be delivered. If it takes the maximum 5 working days, it will be 13 working days… Read Full Review

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“amazing comic bookstore ”

Written on: 08/10/2016 by RebeccaNielsen384 (1 review written)

really love this shop, spending all my money on this very awesome clmic bookshop!… Read Full Review

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“Batman Jock Litho”

Written on: 05/10/2016

Received my order over here in the states in a box that was crushed, half opened and had a green "damaged" sticker on it. Nervously I opened my package expecting the worse but thanks to Forbidden Planets job on packing my prints and comics everything was in mint condition. Super fast shipping and a great job all around from these guys. I wouldn't hesitate to order again from them even though I live in the US. Thanks!… Read Full Review

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“Is a delay in shipping normal?”

Written on: 05/10/2016

Placed the order, 6 days ago, before 11am on the first day, so could have possibly seen sent that day. Confirmation of shipping sent today so say it's just been shipped. The boys birthday was yesterday, and although it was a possibility of it arriving on time, although 3 days With delivery I would have though would be enough, i obviously didn't take into account that it wasn't going to be sent until the next week. … Read Full Review

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“rubbish postage”

Written on: 02/10/2016 by Bradley413 (1 review written)

I placed the order on 22.09.16 and got an email confirmation. That was a Thursday. I then received an email saying been despatched on the following Tues 27.09.16. (I received Friday 30/09/16). I then remembered I had paid 2nd class post at £5.50. I have checked with my local Post Office and found the total price payable for 2nd is 75p. Why did I have to wait over a week for delivery? Why did I pay so much. It falls into Large Letter but the weight made it 75p, NOT £5.50. Your return… Read Full Review

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“Don't bother pre ordering”

Written on: 30/09/2016

I won't be bothering to pre order items again, having pre ordered the full sets of Dark crystal and Labyrinth pop vinyls in July due for release in September and October. I was pleased to get a dispatch notice for the Labyrinth figures but then realised that Aughra was not being sent with the other figures, I checked online to discover Aughra listed as out of stock, no notification was sent that I would not receive one of the figures and no details of when they might be in stock either. Being… Read Full Review

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“ Thunderbirds Tracey Island”

Written on: 30/09/2016 by joeydrocks2005 (1 review written)

I placed my order for Thunderbirds Tracey Island on Tuesday 27th Sept. The item was shown as being in stock. The item was not dispatched until Friday 30th September - too late to arrive on time for my little boys birthday. This is despite the fact that I phoned their customer services on Thursday 29th Sept and the promised me that the item would definitely be dispatched that day. Terrible service. I will not be using them again… Read Full Review

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“Poor packaging”

Written on: 24/09/2016 by West177 (1 review written)

I use FP for comic purchases the main problem I have is with the packing. Too many comics arrive damaged, bent corners finger marks etc. Comics should be bagged and boarded individually and sealed and not have 6-9 crammed in to 1 bag with no board and an open bag… Read Full Review

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“Continues to illegally bill your card !!!”

Written on: 22/09/2016

So I left fp after some really terrible quality of comics (ripped/damaged/badly packed) and deleted my account. Despite closing my account in June, deleting physically all card details these guys continue to charge me, I've raised the complaint now with both my bank and the local office of fair trading, pretty shocking fp, disappointing having used your shops and online for 20 years… Read Full Review

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Fpcustomerservice's Comment

Written on: 29/09/2016

Hi there,

We are sorry to hear that you have had problems with payment. Please be assured that at forbiddenplanet we take our customer data security extremely seriously.

We hold no customer credit card details in our databases, in fact during the checkout process, customer credit card details do not touch our servers at all. The credit card forms that you see during our checkout process are actually hosted by our payment gateway company Sage Pay.

Sage Pay is a level 1 payment service provider (the highest level) under the Payment Card Industry Data Security Standards (PCI DSS). More information can be found in Sage Pay's security policy.

In additional forbiddenplanet.com is also a PCI DSS compliant website. Our PCI DSS status is examined regularly and our website is scan quarterly by Security Metrics.

Furthermore all connections to forbiddenplanet are secured using high-grade 128 bit encryption (https) and verified by Verisign.

Our systems would not allow a card to be billed unless there was an open order against it. We would recommend checking your account for any open orders which you may not have cancelled and contacting us for any more information.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“FAB bit of kit, thanks loads FP ....”

Written on: 22/09/2016 by Markshac (1 review written)

The Star Trek Communicator is one of the best things I've ever bought. It not only gives you recorded voices from the original series, it has Bluetooth built in, so you can use it as a wireless speaker, but the best bit, is if you connect it by Bluetooth to your smart phone, you can actually use it like it's supposed to be used, to send texts and make/receive phone calls. The order was processed quickly and they keep in touch with you all the way ..... the only thing that let my order down, was… Read Full Review

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“Slow to process order and charging me £6 for second...”

Written on: 17/09/2016 by prCarpenter1982 (1 review written)

Slow to process order and charging me £6 for second class post delivery. Poor… Read Full Review

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“Great service but a little slow”

Written on: 10/09/2016 by qcMoss198 (1 review written)

When looking for the comics I wanted I could find them very easily and purchase them in an simple method. The only problem I had was the time it had told me my order has gone through, which took four days, for then to say that it'll take another 3-5 days just to deliver(This is because I am a UK customer). But this is my only problem because I am impatient, overall great service… Read Full Review

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“First Time Purchase ”

Written on: 08/09/2016 by AmaniPrice364 (1 review written)

The package was well secure,arrived in under a week, only issue I had was some comics were back to back in the same bag,using a halfback board,also had 4 comics in one bag with no board at all. Everything was perfect apart from that, I understand it's to keep postage down, but personally this is a practice of storing comics that makes me cringe in disgust… Read Full Review

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