Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.0 / 5
53% of users recommend this
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“speed is not their forte”

Written on: 14/03/2014

I placed an order with Forbidden Planet on a Sunday. It took them till the following Friday to actually dispatch it. Paying £4 for a 2nd class royal mail delivery for 1 t-shirt is pretty steep – this price would have been fine if it included a bit of speed of service. To me, 5 whole working days to dispatch is not acceptable. People ship things to you faster from Ebay. To make it worse I emailed Forbidden planet asking why it had not yet been dispatched. I received no reply to that… Read Full Review

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“Pay £2 postage for 2 comics and still waiting a week...”

Written on: 06/03/2014 by Nunez381 (1 review written)

Last Thursday I ordered 2 comics from Forbidden Planet and another from a shop in London. I paid standard delivery for both - in Forbidden Planet's case £2 for 2 comics. The comic from the London shop arrived on Saturday morning but Forbidden Planet didn't even dispatch my order till Tuesday this week and come the mail delivery today (Thursday) they still haven't arrived. So what was my £2 postage for? It's a joke and I won't be using Forbidden Planet again. In fact a subscription to one of… Read Full Review

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Fpcustomerservice's Comment

Written on: 06/03/2014

Hi there,

We're sorry to hear of the trouble with your order. Have you been in touch with our customer service team so we can take a look at it for you?


Kind Regards,
Customer Service Team

Forbiddenplanet

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“Great service and stuff”

Written on: 27/02/2014

Items corresponding to descriptions, no shipping problems and they are arrived whole and safe. I'll recommend this service to friends… Read Full Review

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“Huge disappointment ”

Written on: 27/02/2014

This t-shirt is terrible quality, especially for the price! The 5 star reviews must be written about a different product! Or false claims by the company! Don't waste your money! As you can get the same poor quality shirt for about £5 on amazon!!… Read Full Review

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“Amazing Prop and it works!”

Written on: 15/02/2014 by SapphirePH (1 review written)

So I love the batman arkham series of games, when I found this, i liked the design straightaway as it looks exactly like the batclaw from the games. This is the best price I could find for it, it came packaged really well and securly. Opened it and was very pleased with the size of it, with the claw attached its well over 14" long. It fits well in my hand and is an amazing looking prop and would go with any Batman costume. Now onto the functionality of it, its got about 3 feet of line attached… Read Full Review

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“Unbeatable Service ”

Written on: 11/02/2014 by Nolifebuthappywithit (1 review written)

I have happily used Forbidden PLanet for years now after rying out similar smaller services along the way. I guess the reason I didn't go directly to Forbidden Planet at the start was that I thought I would be 'just another customer', that I would get lost in the rush, miss issues etc because I was jut one of many. That has never happened. I have been treated wonderfully by the very friendly and accommdating staff. The service is without fault and just peerless. If I have a problem (usually… Read Full Review

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“NECA ED-209”

Written on: 06/02/2014

Received ED-209 today. Contrary to a lot of other reviews on other websites I think this is a fantastic model. It is not a toy (says 17 and over on the box) and is not made to be played with. The detail is brilliant, down to danger warning signs and wiring etc. It is light and the plastic is thin, but if it were more robust I think there would be problems with posing and balance. The packaging was excellent, I took an hour to release it from its box properly. All in all brilliant. Forbidden… Read Full Review

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“Excellent service, great product”

Written on: 05/02/2014

I've been using Forbidden Planet for almost a year now and have been very impressed by the fact that month after month they get my comics sent off to me with almost no mistakes. And when things do go wrong, they sort it out straight away and with no hassle. I do wish they would bag and board their comics like some comic book suppliers do, but on the whole you can't ask for more from an honest, reliable comic book shop that keeps on top of your subscriptions!… Read Full Review

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“Service”

Written on: 05/02/2014

Everything was quite satisfactory for my 1st transction. Thanks.. order Number: 50389251… Read Full Review

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“So Slow”

Written on: 28/01/2014

I pre-ordered a product (BMO plush) for a friend as a Christmas present on the 5th January. The product was due for release on 15th December, when I wouldn't be able to buy it from a shop. I was under the impression that, even as a pre-order, the gift would arrive at least before New Year. However, it wasn't until the 27th January that I got the confirmation that it was being shipped. By this time I was questioning whether I had even ordered anything, and was considering finding a shop and… Read Full Review

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Fpcustomerservice's Comment

Written on: 29/01/2014

Hi there,

Sorry to hear about the delays with your order.

That specific item was originally a pre-order but the manufacturer moved the release date until the 23rd January. We had the new release date up on the website and emailed all customers on the 19th December regarding the delay.

If you didn't receive this email, please do get in touch via our 'Contact Us' form on the website so we can look into that further for you.

Kind regards,
Forbidden Planet.com
Customer Service Team

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“Slow Delivery”

Written on: 28/01/2014 by Smithe97 (1 review written)

The products you stock are great but why does it take so long to deliver, I paid 3 pounds yet you still send it second class! I ordered nearly a week ago and you are only just shipping it. I needed it for a present and I though a bit over a week would be plenty of time, obviously not… Read Full Review

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Fpcustomerservice's Response to Smithe97's Review

Written on: 29/01/2014

Hi there,

We're sorry to hear of the disappointment with your order.

We do currently only ship second class - unless an item or order is over £50 and then it would be via a courier - with full details of delivery time in our FAQs.

However, have you been in touch with our team via the 'Contact Us' form regarding the delay, so we can look into this further for you?

Kind regards,
ForbiddenPlanet.com
Customer Service Team

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“Disappointed by the UK's biggest comic franchise. ”

Written on: 26/01/2014

The postage option is overpriced and slow considering many other independent comic retailers will dispatch it in the same time and the same way for free. I wouldn't say I would never use them again but they would not be my first choice… Read Full Review

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“Great website”

Written on: 23/01/2014

Wide range of products at a good affordable prices, keeps you up to date with orders and deliveries you have done and is very informative, the website is easy to use and simple to navigate… Read Full Review

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“pay £5.50 for postage and wait for it!!!! and wait...”

Written on: 22/01/2014 by here1isstillwaiting (1 review written)

the delivery time is appalling, we paid £5.50 for deliver and just received notification that that item has been dispatched after about 3 weeks. Its been sent 2nd class. disgraceful. But what do you care, who ever reads these reviews? no one. they all go into the trashcan!!! why cant I review minus????… Read Full Review

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Fpcustomerservice's Response to here1isstillwaiting's Review

Written on: 23/01/2014

Hi there,

We're sorry to hear you had a delay with your order. I can see that this specific item was out of stock until this week - after a few delays from the supplier.

Have you been in touch with our customer service team so we can take a further look at this for you?

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“This is what a GOOD Business means”

Written on: 22/01/2014

Great service. Quick, with all the informations and confiramtions needed. Package arrived quiclky and in perfectly secured box. Thanks a lot!… Read Full Review

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“Delivery time is a joke”

Written on: 20/01/2014 by cobyfett (1 review written)

Took two weeks to deliver when item was stated as "in stock", customer service is rubbish and charging £4 for delivery when it's being sent second class is robbery. Avoid this company like the plague. Will definitely not be buying from them again… Read Full Review

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“2416427 Idle Hands: The Art of COOP (Hardcover) - SIGNED”

Written on: 17/01/2014 by wukillrb (1 review written)

I ordered the above product on the 16th December 2013. There was a note at the top of the page that said that I had missed the Christmas delivery deadline by a day, fair enough, I wasn't that concerned about that! The item was only delivered last Friday (10th January). I find it impossible to believe that no-one could have put the item up for collection for delivery in the time between the 16th and Christmas, especially as the item was 'in stock' and there was a fairly sizable delivery cost… Read Full Review

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“I am truly disappointed”

Written on: 15/01/2014

Correspondance was non existent, two queries I submitted where ignored. It also took 5 weeks for me to get what I had ordered. Shockingly bad customer service and I will not be recommending this to anyone… Read Full Review

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“new customer bound to return”

Written on: 09/01/2014 by manfredula (1 review written)

Great online selection with comics i cant find locally with a great price. Order got held up after xmas rush but when i called up he put it through straight away with an apology. Will deffo use again… Read Full Review

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“Just as bad as ever!”

Written on: 08/01/2014

I've used this company in the past for items that are exclusive to Forbidden Planet and had to cancel the order because they simply never bothered to process it in the first place or took 4 weeks+ to even begin processing it. Christmas came around and I saw an exclusive Dr Who "Titan" figure that you simply can't buy elsewhere. Thinking this would make a nice extra gift, I ordered it. Wish I hadn't bothered. It took them almost 3 weeks (again) to process and send the order out (now after… Read Full Review

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Fpcustomerservice's Comment

Written on: 08/01/2014

Hi there,

We're sorry to hear of the issue with your order - have you been in touch with our Customer Service team via our Contact Us form so we can look into this for you?

Kind regards,
ForbiddenPlanet.com
Customer Service Team

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