Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.1 / 5
164
56.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“I am happy with my orders that I have placed and would...”

Written on: 21/02/2016 by 410Stephenson (1 review written)

I am happy with my orders that I have placed and would recommend to my friend to order from you. My orders came in good time but still waiting for pop vinyl iron spider to come in to your store but other then that it is great. I placed my order for the pop vinyl iron Spider on the 30/1/16 and I am still waiting for it and not need to worry no money has been takes out my bank for it yet. I like that when I order my pop vinyls and you don't take the money out until you send it, which I find is… Read Full Review

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Fpcustomerservice's Comment

Written on: 22/02/2016

Hi there,

We are sorry for the delay with your last Pop! Vinyl Figure!

If you email us directly and quote your order number we will be able to look into this for you and provide you with an update.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Excellent ”

Written on: 17/02/2016 by Corki (1 review written)

Never had a problem email me the things my daughters interested in a couple of times a month Never all the time like some company Brilliant… Read Full Review

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“Send my subs together!!!!”

Written on: 13/02/2016 by JoshDuffy (1 review written)

Please go the love of god can you send my subscriptions together or at least in two shipments! I currently sub to 3 series, you send them differently monthly, I am sick to death of paying £1 per delivery when it could all be sent together! And when you do send 2 of them together you put them in the same sleeve! Just send 3 comics together in one card branded delivery box/sleeve but in separate clear sleeves and stop charging me for 3 deliveries!!!! It's just a sneaky way to grab extra money… Read Full Review

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Fpcustomerservice's Response to JoshDuffy's Review

Written on: 15/02/2016

Hi there,

We are sorry that you have encountered issues with the website on your phone.

If you could contact us through our website our web team will be able to look into this for you and we can try and get this fixed.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Very poor toy broken”

Written on: 11/02/2016 by Hailie488 (1 review written)

Yesterday I collected my South Park kid robot figures and sadly the one arrived broken I hope you get in contact thank you… Read Full Review

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Fpcustomerservice's Comment

Written on: 11/02/2016

Hi there,

We are very sorry to hear that you received a damaged item, If you wanted to email us, we can have a look into this and try and resolve this for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Fantastic can't complain”

Written on: 10/02/2016 by mlMacDonald220 (1 review written)

Can't go wrong informed at every stage of what's going on , shipped on Wednesday usually with me Friday :) ready for the weekend . Subscribing makes it a real breeze no more hunting in shops for latest issues… Read Full Review

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“Over 1 year to deliver a single issue!”

Written on: 02/02/2016 by OldManNelson (1 review written)

My order has been completed! I got an email telling me the dispatch date for a comic I ordered was 1st February 2016...for a comic I ordered on 11th December 2014!! (I had to look this up). So far I'm not really liking Forbidden Planet. Their subscriptions seem to start on a random issue (I will see a new comic release on pre-order with the tag asking me to subscribe so I never miss an issue and I wont get that issue or the one after it, but the one after that...so I end up back ordering… Read Full Review

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Fpcustomerservice's Response to OldManNelson's Review

Written on: 02/02/2016

Hi there,

We are very sorry to hear about your experience, If you wanted to email us we can investigate this issue for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Alright”

Written on: 29/01/2016 by IvyLake473 (1 review written)

Before I complain, I just want to say your customer service online is great. But everything from ordering to dispatch is bad. First of all it takes 2 or 3 days to "process" when companies like Amazon and Zavvi dispatch the same day. Secondly, when it did finally dispatched I learnt it's only 2nd Class Royal Mail, and I paid £4 for postage. So how come its £4 for first class Royal Mail on Amazon and its £4 for second class which will take 5-7 days? It makes no sense. Won't bother ordering… Read Full Review

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“Speed of delivery”

Written on: 04/06/2014 by Slowdelivery2014 (1 review written)

I wanted to place an order for 4 comics. My preference is always to support FP over say, Amazon. I placed an order on 27th May for 3 comics, the fourth you did not have in stock so I placed that through Amazon. The amazon comic turned up on the 29th. I have just received an email saying that the FP delivery is being dispatched today, with a 2nd class stamp!!!! I still want FP to do well but it is so difficult to use your online delivery service again, given i can get the exact same item within… Read Full Review

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“brilliant service ”

Written on: 29/05/2014 by Sienar352 (1 review written)

I just perchised a Catwoman hot toy and it came within 3 days or ordering. The store cept brilliant contact to reashure me that my order will come in the iloted time. I wold recommend forbidden planet to anyone who wants to perchice comics ,hot toys or collectables 10/10 thankn you ☺ … Read Full Review

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“Marvel Graphic Novel Collection 1-60”

Written on: 16/05/2014 by Middletondu274 (1 review written)

Awesome service , all delivered on time and in good order , post and packaging was minimal and coverd by online discount through prebooking . Plenty of warning of dispatch so was able to make sure available for post. Had only six books left to collect when the publisher moved the goal post by introducing more books (my book shelf aint big enough) so cancelled my fortnightly order from WH Smith. Was unaware that forbidden planet provided on line ordering and was able to complete my… Read Full Review

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“Awesome, as per usual”

Written on: 09/05/2014 by Oliver124 (1 review written)

Pre-ordered a graphic novel + signed artwork from forbiddenplanet.com The website is easy to use and find your way around, reasonably priced, and has everything every good nerd could want. Just got the dispatch confirmation so everything's great there too. So yeah. Good website, good ordering system, good everything. Good job Forbidden Planet. Order #50414729… Read Full Review

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“Dr Who Risk with fantastic customer service”

Written on: 01/05/2014 by kts111 (1 review written)

Many years ago when I was at High School in Canada, myself and a few friends used to play the board game 'Risk'...for hours. Wanting to introduce my own family now to the game, but with little real memory of it, I was delighted to find Forbidden Planet had a special edition Dr Who version! We have been delighted. It has all the elements of strategy blended with probability that make it a fascinating game to play, with the added bonus of actual Dalek armies...in three sizes, a mini tardis and… Read Full Review

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“Outstanding Mail-order Comic Subscription Service!”

Written on: 01/05/2014

Order No: 50398554 I used to pick up my comic book subscription from my local Forbidden Planet store, but since moving to a city without a comic shop, I have been using the Forbidden Planet mail-order subscription service. Everything I need to know is all there on the website, and they let me know both when my standing order is being placed and when I can expect to receive the titles I order. There is also the facility to change, update and add to the order and it is so easy to do. My… Read Full Review

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“amaze balls”

Written on: 01/05/2014 by Lana1982 (1 review written)

i love forbiddenplanet. they are all awsome guys are amazing and have all sorts of cool wonderfull fantastic items that i have never seen anywhere other than here. i have got all sorts of things from them and everything has being amazing so thank you guys :D… Read Full Review

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“Customer service shocking!”

Written on: 29/04/2014 by srMooney97 (1 review written)

I ordered an item. It was delayed for ages. They say it's in stock. Unlike most other online stores that have negotiated standard rates with postal service providers so you know postage costs up front, FP work out every item on an individual basis causing further delays and then they require you to approve the postage within 7 days or else they will cancel on you without further warning. All other websites I have ever bought from do not do this to their clients. They have an order they work out… Read Full Review

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“Great prices, great service”

Written on: 22/04/2014

I am very pleased with the service rendered by Forbidden Planet. The items were so much more affordable and the delivery prices were very reasonable. As much as I love my local comic book store, it seems a bit extortionate to be paying nearly £10 for a short-box. The item was dispatched quickly considering when I placed the order which is always a bonus. Overall, I'd whole-heartedly recommend Forbidden Planet to anyone. Order Number: 50419311… Read Full Review

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“So much fun!”

Written on: 18/04/2014 by 36Carney (1 review written)

I ordered two t-shirts from Forbidden Planet and was very happy with them. The quality of these products are top notch. I will definitely be buying from there again! Since my order I have enjoyed browsing the email offers I signed up for. Forbidden Planet has so much to enjoy. I love just browsing the website looking at all the great products… Read Full Review

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“Forbidden planet is awesome”

Written on: 12/04/2014 by Tanyaschemicalromance (1 review written)

Love forbidden planet, always have quick delivery. Great products and the email notifications alway let's me know when to preorder stuff . Only comic store I use can't wait to visit megastore on free comic book day. Order number 50412987… Read Full Review

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“Excellent Service (As Usual)”

Written on: 11/04/2014 by McCabe172 (1 review written)

Been looking for the product all over the internet, nowhere seemed to have it in stock but then Forbidden Planet did by some miracle! Always an easy transaction with lots of products on offer, stretching my budget! Took a little while to ship but now that it has I don't really mind, but be prepared for a wait of a few days until the dispatch notice. Excellent service as usual… Read Full Review

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“very good but a little slow”

Written on: 10/04/2014 by chrisrob45 (1 review written)

I loved the whole shopping experience the only downside was the time took to process my order. I ordered on Monday and it had been dispatched On thursday. Apart from that forbidden planet is awesome… Read Full Review

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