Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
299
56% of users recommend this
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Latest Reviews

“Simple the best”

Written on: 11/02/2017 by Jeramiah124 (1 review written)

Forbidden planet makes ordering easy as pie,comics always come in a secure package with updated emails from them about my order,would highly recommend to anyone!… Read Full Review

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“Terrible comic packaging”

Written on: 09/02/2017 by degreesofseparation (1 review written)

Forbidden Planet were originally a comic book store, starting life in Denmark Street in London. I visited a few times on trips to London in the 80s. Oh how they have forgotten their roots! They should know that comics are precious to collectors, we want near mint copies of our new comics; using current grading parlance, we want 9.8s or at worst 9.6 comics. But the way they are handled and shipped by FP make this a rare chance of happening. First they stuff as many as SIX comics in a bag… Read Full Review

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“Easy to use, item well packaged and arrived in good...”

Written on: 06/02/2017 by Tony431 (1 review written)

Easy to use, item well packaged and arrived in good time. Will definitely use again. Thanks… Read Full Review

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“Bad communication”

Written on: 31/01/2017

I found Forbidden planet services rather slow and less informal. For instance I Pre-Ordered an item Sunstone volume 5 on the 11th of January 2017 that never came on the predicted date the 18th of January, there was no information informing customers if it had been changed or if it was late and left in the dark until I had to contact customer service on the 19th to get an understanding of the situation. I ordered from the international co.uk but I was told on the 20th it was sent from another… Read Full Review

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“good service, shame about courier service used”

Written on: 26/01/2017 by Zarau33 (1 review written)

The dpd couriers service are the most annoying and money grabbing dispatch service I have had the misfortune to deal with. Not being aware that this company was delivering my parcel and not Royal Mail, has made the last 3 days very stressful, trying to get my item. There normal delivery times are when you are at work, impossible to try and make easy alt arrangements. To have a week day evening delivery you have to pay £10, Saturday delivery £5 and customer help line that charges extreme… Read Full Review

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“Slow, slow, slow”

Written on: 13/01/2017 by Youngxv490 (1 review written)

Order for a comic placed on 04/01, dispatch email not received until 09/01, still no item received at the end of the 3 - 5 days quoted for delivery. Compare this with the comic shop found on Amazon; order for same comic placed on 08/01 when I was bored with waiting for FP, dispatch email received 09/01, comic received 11/01. Pathetic… Read Full Review

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“I have used you a few times and found it great to use....”

Written on: 11/01/2017 by Snyder264 (1 review written)

I have used you a few times and found it great to use. But the last time for my order had not arrive after three weeks with no word… Read Full Review

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“Great Products, fast delivery!”

Written on: 05/01/2017 by BentleyClancy (1 review written)

Great Products, fast delivery! A good range of collectible items. The website is easy to navigate alongside the easy checkout process which allows you to make an account if you wish… Read Full Review

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“Very slow ”

Written on: 05/01/2017 by OrlaReynolds (1 review written)

I ordered this product. I waited ages for an email which I never recieved. I made a phone call to which I was told that my ordered wud be dispatched the next day. Well it wasn't. I then waited over the weekend and made another phone call and they still hadn't done anything with my order. I was then told oh ok we will charge u now for this item and u will recieve an email to say it's been dispatched. I was charged and waited 2 days for it to b dispatched 2nd class so have to wait another 3-5… Read Full Review

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Yvonnesalt's Response to OrlaReynolds's Review

Written on: 09/01/2017

This is exactly what happened to me. My first order was made on 20/12/16 it was going to be a Christmas present. I made a phone on the 05/01/17 and they straiggt away offered me a refund or a replacement. That say to me that my first order wasn't sent. I maybe wrong but I don't think I am. It's now 09/01/17 and I've just received an email this morning to say my order has been dispatched. So I'll see how long it will take. :-(

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“Absolutely brilliant and reliable ”

Written on: 02/01/2017

The range of products are catered for anyone's needs. They highlight clearly when orders will be arriving and which of the orders from the subscription will be arriving. They make it simple to use for ease of mind and for ease of access. As well as regularly updating on what is coming out and when. Also when signed up the daily newsletters that focus on different topics each day is suitable for anyone's needs as well as keeping informed in events and future releases… Read Full Review

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“Excellent Service, Lovley Staff, Amazing Products!”

Written on: 30/12/2016 by Charlie_Pearson_1998 (1 review written)

I go to forbidden planet regularly. It is a really good shop and they sell a range of items that I like. They are very cheaply priced for most things however the DVDs can be a little pricey but nevertheless they still have a excellent customer service. Every time I go in the staff are lovely charming and help you with anything you have would this be looking for an item on order that one. The staff go out of there way to help you, they take things out of display cases for you to look at or try… Read Full Review

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“Freddy pops”

Written on: 30/12/2016 by Thomsonfg440 (1 review written)

Very fast delivery and good quality goods… Read Full Review

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“No information ”

Written on: 29/12/2016 by Ysalt (1 review written)

I made a purchase on 20/12/16 I have just received no email 29/12/16 to say that it has ONLY just been dispatched. When I ordered the book there was no information on your website to say how long it would take to be delivered and none the on the email I got to say that I had purchased the book. This was supposed to have been a Christmas present. At least with other websites you some information on what is happening. I do understand that it as been Christmas but to give no information on what is… Read Full Review

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“failure to deliver”

Written on: 25/12/2016 by McClanahan114 (1 review written)

I placed an order for "neverwhere - illustrated edition" on the 9th of December as the product was showing in stock. checked on the 16th as goods had not been delivered and the status was still"not shipped". contacted Customer Services who stated it was being shipped that day (Friday 16th) so all good i thought. I should have realised that all would not be well when i got a ship confirmation email on Sunday 18th. One day after their "last post for Christmas" cut off. As of today (Friday… Read Full Review

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“Awful service ”

Written on: 24/12/2016 by 106Hart (1 review written)

Purchased an item charged an excessive amount of postage no tracking number provided even though for the amount I would have expected some form of facility to be able to locate where my order is? Quick enough to take my money but not to provide me with a reference? Ordered in the past with no issue but for some reason the ability to both provide a minimum level of customer service and delivery record disappeared Won't be back that's for sure… Read Full Review

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“terrible lack of communication ”

Written on: 24/12/2016 by Virginia219 (1 review written)

I'm sure their stores are lovely, but their mail order service is absolutely awful. I ordered products in plenty of time but the order was held up as items that were allegedly in stock, really weren't. Still not received my order and currently looking to ruin my daughter's christmas. Thanks… Read Full Review

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“More communication required”

Written on: 23/12/2016 by 165Lewis (1 review written)

I was over the moon to see you had what I wanted in stock. Sadly, seeing an email to let me know my item has been despatched on the Wednesday when I'd ordered it on the Saturday, strikes me as poor service. If you're too busy at Christmas with regards to even getting items out of the door, please let people know… Read Full Review

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“Slow Christmas despatch”

Written on: 23/12/2016 by 112Myrick (1 review written)

Ordered lunch time on the 16th December as a Christmas stocking filler. Specifically searched on products available yet item wasn't shipped until 20th and says 2nd class postage with delivery of 3-5 days. If this doesn't arrive by the 24th it is no good to me… Read Full Review

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“apple of eden replica”

Written on: 23/12/2016

I pre ordered this for my son for his birthday and it was delivered on release day in perfect condition. I am extremely impressed with the quality of the product and the service I received from Forbidden Planet as I was concerned that it may not arrive before Christmas, but it was dispatched on the 16/12 and arrived today, I would definitely recommend buying from this company in the future… Read Full Review

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“Star Wars: The Force Awakens: Snow & Desert Action...”

Written on: 22/12/2016 by 323Fisher (1 review written)

Bought this over in Florida this year but lost Fins stormtrooper helmet in the airport on the way home couldn't find another one for sale until I found this company. Great service kept updated and was very well packaged up and sent out very quickly… Read Full Review

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