Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
263
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“disappointed ”

Written on: 05/12/2016 by LyricReese342 (1 review written)

First and last order with them. Ordered an adventure time jumper which my kid would have loved, whilst on the website saw a couple more products suitable as stocking fillers so got those also. later got email saying error had occurred and jumpers not available so ended up just getting stuff i didnt really want… Read Full Review

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“Potage”

Written on: 03/12/2016 by Houghton249 (1 review written)

I ordered 2 items one a Star Wars mug for £1.99 the other the pre order Negan bat. They told me the postage for both items but they've sent the mug first and charged me over £5 for postage and they will charge me again for postage if the Negan bat when that comes out on 7/12/16 so I'm going to get charged twice for the same order costing me well over £10 I'm not impressed… Read Full Review

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Fpcustomerservice's Comment

Written on: 05/12/2016

Hi there,

Postage is only charged once, when the first item is despatched. So even if you have numerous items with different pre-order dates, as they are released you will only be charged for the items themselves.

I hope this helps!

Kind Regards,
Forbiddenplanet.com

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“Fudging great”

Written on: 03/12/2016 by 214Kendall (1 review written)

The website is fantastic and it was super easy to use and order. I would recommended it to everyone who is a fan of pop culture… Read Full Review

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“No feedback”

Written on: 26/11/2016 by LordFroggy (1 review written)

I placed an order for a subscription for 2 comics on the iPad app and tried to check something, which somehow ended up cancelling the subscription. I reinstated the subscription only to later be told that I would not receive issue 3 of both books, only issues 2 and 4. I contacted Forbidden Planet to request a cancellation of this subscription due to the missing issues. I have received no feedback, only confirmation four days later, that one comic was charged to my account and on the… Read Full Review

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“Precise and kind”

Written on: 26/11/2016

All the staff has been constantly kind and helpful with any request and/or problem. Great stuff all around… Read Full Review

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“This is the first time , every thing is going very...”

Written on: 21/11/2016 by rickyl (1 review written)

I am still waiting, but I have been updated. my item has been despatched and I only ordered last Thursday. This is my first time online with you. I have received better service than some companies I have used. Keep up the good work. … Read Full Review

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“Fantastic, thank you, thank you!”

Written on: 21/11/2016 by DoctorWhosbiggestfan (1 review written)

The staff at Forbidden Planet have been so helpful. I ordered a Dr Who Dalek package for my son. The pack contained two daleks, one of which had a small part of its decoration missing. I contacted forbidden Planet to see if they had any spare parts that I might be able to glue on. They sent me a complete new package. So generous. My son, who has autism, had been fretting (losing sleep) that his Dalek wasn't perfect. His face was a picture, when he received the new package. I can't thank… Read Full Review

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“Brilliant!”

Written on: 17/11/2016 by jkCrabtree375 (1 review written)

Very nice product, quickly shipped and well wrapped. A collector for all 10th Doctor fans! I'm just wondering: we couldn't find the opening to change the batteries. Was it included into an older version?… Read Full Review

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“Slow Delivery”

Written on: 17/11/2016

3-5 WORKING days PLUS the time it takes to process your order means you might be waiting a while. Especially if you order on a Wednesday for new comics - Usually takes 2 days to even process your order so they won't get despatched until late Friday probably, then this "3-5 working days" is in effect which can take you up to the following Friday. Not good. Yes you save a little from buying in store, but with the price of postage you're not really saving anything at all. I just wish it was a… Read Full Review

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“Forbidden planet is convenient and has great comics!”

Written on: 16/11/2016 by Adam7476 (1 review written)

Forbidden planet is convenient and has many great comics for cheap prices. I would definitely recommend to anyone interested in comics and graphic novels. … Read Full Review

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“Good but room for improvment”

Written on: 16/11/2016 by wlMueller304 (1 review written)

I like using FP, the comics are well packaged and good value for money, but there are some kinks that need ironing out. 1) Sometimes the comics I have ordered, weekly titles, are sent out on the Monday after the Wednesday they arrive in stock, so that's six days (including the weekend), to ship out comic books, not including up to five days for delivery. This is becoming rarer now though, with titles going out on the Wednesday or Thursday, so I hope it lasts. 2)In almost every delivery I'll… Read Full Review

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“Dispatch time is excellent”

Written on: 11/11/2016 by A.becker (1 review written)

I order my items on the 5th of November 2016 and of course as it was a Saturday it wasn't to be processed till the Monday. I got an email on Wednesday to say it had been dispatched and it arrived on the Friday (today). I am very pleased with the time it took for the products to arrive. The items were package very well, they turned up in excellent condition. First off the people who say that the items take months to arrive or that they never arrive are completely wrong. When you are purchasing… Read Full Review

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Catherine_42's Response to A.becker's Review

Written on: 16/11/2016

Not in my experience they delivered to a different address than the dispatch address still have not got my stuff. The delivery company looked up the van tracker and confirmed it was delivered no where near my postcode.

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“Good stock and easy acces”

Written on: 03/11/2016 by Churchill1987 (1 review written)

A lot comics books and big collections… Read Full Review

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“Easy purchase and quick delivery”

Written on: 01/11/2016

Item was quick and easy to preorder and came on time in great condition. Thanks… Read Full Review

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“delay”

Written on: 31/10/2016 by McGrath121 (1 review written)

Took over 4 weeks to deliver No reply to emails explaining delay Was for a birthday present now in time for Christmas… Read Full Review

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“It is a good website but perhaps you should tell when...”

Written on: 30/10/2016 by Camryne1960 (1 review written)

It is a good website but perhaps you should tell when it is going to arrive in he mail… Read Full Review

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“Absolutely fantastic service I would highly recommend”

Written on: 26/10/2016 by Holloway9 (1 review written)

My 5 year old grandson had asked me for this for his birthday and when I priced it up at the usual online toy stores I was horrified at the price as it was more than I normally spend on birthdays. As I had promised it him I decided to have a look online and came across Forbidden Planet at half the price! It has just been delivered right on time and I have one happy grandson. I will definitely be using this website again and recommending to all my family and friends… Read Full Review

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“Neca narrsisus”

Written on: 22/10/2016 by 52Edwards (1 review written)

Item well detailed and a good paint job but it's suppost to be die cast metal I think half of it probably is but it is no way worth £25 if you think of the Star Wars die casts that Disney were doing they were excellent quality for under a tenner eg poes wing this is no were near that standard sorry neca but won't be buying any more of these… Read Full Review

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“bad”

Written on: 20/10/2016 by Patience202 (1 review written)

Terrible service took nearly a month for product to arrive after 3 emails wont use FP again… Read Full Review

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“Perfect.”

Written on: 18/10/2016

Great communication, great service. Being a rare and imported item, I was anxious about getting it. Well packaged, timely and I was kept informed throughout… Read Full Review

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