very slow process

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nickenchuggetz's review of Forbidden Planet Ltd - www.forbiddenplanet.com

“very slow process”

Written on: 14/03/2014 by nickenchuggetz (1 review written)

I ordered an item (which was in stock) on Sat 8th of March, it is now Friday 14th of March and they have only advised they have dispatched the item today 2nd class, so it will probably be here the middle of next week. I ordered an item from Hong Kong on the same day, it is here now (to UK). I don't think this is a one off, i have just started to notice other reviews saying the same. If there are delays with stock it should be made clear and expectations set. There is far too much competition with other online retailers just now and forbidden planet online I'm sorry to say is not even a close competitor in terms of dispatch time or customer communication, I loathe to have to pay for slow service, I doubt I'll be back.

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