speed is not their forte

★★★☆☆
3.0 / 5
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Forbidden Planet Ltd - www.forbiddenplanet.com

“speed is not their forte”

Written on: 14/03/2014

I placed an order with Forbidden Planet on a Sunday. It took them till the following Friday to actually dispatch it.

Paying £4 for a 2nd class royal mail delivery for 1 t-shirt is pretty steep – this price would have been fine if it included a bit of speed of service.
To me, 5 whole working days to dispatch is not acceptable. People ship things to you faster from Ebay.

To make it worse I emailed Forbidden planet asking why it had not yet been dispatched. I received no reply to that message what – so – ever.

I will not use this store again.

  • T-shirt £20 ish

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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