Forbidden planet

★★★☆☆
3.0 / 5
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Forbidden Planet Ltd - www.forbiddenplanet.com

“Forbidden planet”

Written on: 21/12/2013

I placed an order on the 5th December and apart from the initial "we have received your order" email I have had no info on this order despite emailing customer services a few days ago. I have just received notification that my items have need dispatched SECOND CLASS post and therefore unlikely to arrive before Christmas. Compared to the numerous other online shops I have used this has been a terrible service and I will certainly not use or recommend Forbidden planet.com to anyone.

  • Mug and air freshner, £11.98

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Fpcustomerservice's Comment

Written on: 02/01/2014

Hi there,

We are sorry to hear of the disappointment with your order.

If you'd received your despatch note on the 21st December, this would have been sent either first class or via a 48 hour Courier.

If you item still hasn't arrived or you have any other problems, please do contact us via our Contact Us form on the website.

Kind regards,
ForbiddenPlanet.com

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