Poster received damaged.

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Cyclopede's review of Forbidden Planet Ltd - www.forbiddenplanet.com

“Poster received damaged.”

Written on: 11/11/2013 by Cyclopede (1 review written)

I ordered a simple poster, Doctor Who:50th anniversary, but when it arrived, the tube was flattened during shippment and the poster inside was badly damaged.

  • Doctor Who ; 50th anniversary poster

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Fpcustomerservice's Response to Cyclopede's Review

Written on: 11/11/2013

Hi there,

Sorry to hear this! Have you been in touch with our Customer Service team via the Contact Us form on the website?

We would be able to replace this damaged item for you.

Kind regards,
ForbiddenPlanet.com

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Cyclopede's reply to Fpcustomerservice's Comment

Written on: 15/11/2013

I've contacted the customer service and after verifying my claim, they've kindly agreed to replace my poster. Great service. Looking forward receiving it and hope it will reach my shores (Malaysia) in good condition.
Thank you.

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