Great products - delivery charge is too high

★★★☆☆
3.0 / 5
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Forbidden Planet Ltd - www.forbiddenplanet.com

“Great products - delivery charge is too high”

Written on: 17/08/2013

I love forbidden planets products but am disappointed that I ordered a t-shirt for my boyfriends birthday on the 02/08/13, after 10 days I enquired why it had not yet been dispatched. I was advised that the item was out of stock but they were waiting for new stock. I think this should be highlighted when you order the item. I was charged £4.99 for postage and then on the 15/08 was advised that the item had been dispatched 2nd class which I am sure will cost less than £4.99. If you are charging £4.99 for delivery I would at least expect it to be sent 1st class.

  • T- Shirt £17.99

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

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