Written on: 26/04/2014 by Aaravx188 (1 review written)
If the item you want isn't new or popular you maybe ok but otherwise avoid ordering anything online. It's not just the fact they don't have the item but unless you contact them yourself you are never going to know that they don't have it in stock! (Non-existent customer service) you can even log into your account and look at the order and it still doesn't say anything about when it's due/when it was sent or anything helpful at all, the web page of the item may still say it's in stock when it isn't! How they can still operate a company this way when even small stores online do a better job is beyond me! I have previously placed orders at different times for items up to and over £100 and while they have a cheap delivery cost, if you never get it and it's for a gift the fact that it's low cost doesn't even count! AVOID AVOID AVOID!
Message to Forbidden Planet.co.uk -please change your website or you will continue to loose customers!!!
As rated by our community of reviewers
" Don't bother pre ordering " Read More
" Fast shipping " Read More
" Great shop " Read More
" Horrible customer service " Read More
" Service to shout about " Read More
Written by MarkJefferies