Worse than 1970's mail order service!!

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  • Customer Service

  • Quality of website

  • Value For Money

Zapata1's review of Forbidden Planet International - www.forbiddenplanet.co.uk

★☆☆☆☆

“Worse than 1970's mail order service!!”

Written on: 23/07/2013 by Zapata1 (1 review written)

I ordered what was listed on their website as an in stock Doctor Who mug.

6 weeks later and there's no sign of the mug being delivered and NO communication at all from Forbidden Planet.

I remember ordering stuff as a teenager in the 1970's when mail order was then the height of shopping sophistication that arrived quicker than this mob can deliver.

A key point that other reviewers have pointed out here. Ignore it at your peril!

Its totally obvious that despite their attractive; comprehensive and easy to navigate website, they hold no actual stock whatsoever in their so called Sci-Fi Warehouse. This is, stupidly i know, the third order i've placed in recent years with them. Every order has been placed on a in stock item and they've screwed up every single time. I should have known better.

Most of their stock can be easily sourced through the likes of Amazon, Ebay, and many other more trustworthy retailers. Please, save yourself a lot of pain and try some of these, instead of opening up a world of grief by ordering through Forbidden Planet.

  • Doctor Woh Mug

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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