According to several sources EoA went bankrupt, which is a shame, i've purchased from them over the years from roughtly 2015 and all my order had been fine, my last order with them was for a nendoroid pre-order, they took the deposit and left excuse after excuse as to its whereabouts, lost my pre-order money and never heard anything since.

According to several sources EoA went bankrupt, which is a shame, i've purchased from them over the years from roughtly 2015 and all my order had been fine, my last order with them was for a nendoroid pre-order, they took the deposit and left excuse after excuse as to its whereabouts, lost my pre-order money and never heard anything since.

I ordered the Sena Kashiwazaki Swim Wear Ver. 1/7 figure by Alphamax on 18/01/18, which was shown as being in stock. The figure was dispatched the next day and arrived in perfect condition a few days later via Royal Mail (their ‘Signed For’ service, no Tracking sadly). It was well packed it a sturdy box marked ‘Fragile’. I think I got the last one as it now shows as being Out of Stock. I have no complaints about the item (which is superb) or the service I received. I have used Eye On Asia several times before, and have always found them reliable, so it is disappointing to read all the negative comments left recently by preorderers.

I preordered the overwatch tracer nendoroid figurine back in February 2017 with a deposit and the release date was supposed to be end of September 2017. I realised by September I was low on cash so wasn't sure if I would be able to afford the rest of cost. So I emailed to request cancellation/refund. Got no response and my order is still in the order history as preorder and waiting for stock I've since sent numerous emails requesting refund or asking when the product will be ready for despatch. The order history still says awaiting for stock, however their main product page says that there is stock available. I had planned to order other Overwatch nendoroid figurines from this company but after this experience I will be looking elsewhere. Very very bad impression on first time customer, and you've lost a potential returning customer congrats. I'm now about to file a chargeback for the deposit as I can no longer use PayPal to file a dispute.

I to like a number of people now pre-ordered from them last year and still have had nothing delivered. It seems now that they aren't even doing pre-orders any more. I won't be able to get my money back and they will not respond the my messages. I'm sure if your buying an in-stock item your fine.

I ordered 2 items from them, they took money for both but only one item arrived, checked the order and they did not put the other item through but took the money for it. I have messaged and emailed them numerous times but zilch response, no phone number for them, so what do I do now? The only reason I have given them one star is because I cannot post with zero. Terrible company.

I preordered a product in January of this year that was due for release at the end of may I paid the deposit to secure my statue and waited, towards the end of may received email asking me to pay remaining a few days before product was released. I paid as soon as I saw the email, they overcharged me and when contacted yes they replied I then waited for my dispatch confirmation which didn't come and a few days after I checked their site product release date had change to end of june being understanding thought there may have been a delay so waited some more and checked back on their site to find product marked as out of stock!! Contacted them via website 5 or 6 times several times on social media and several times via the email they almost instantly replied on the first time round and still nothing literally only gave one start because you cant give zero and thought atleast if I only give one it may bring the overall rating down a bit rather than stay as it was please AVOID AVOID AVOID. Just ask yourself why would they ask for you to pay for something a couple of day before dispatch date when they clearly didn't have it to dispatch otherwise why after a couple of days did it get put back 1 month.

Pre-ordered a figure here months ago, which was due to be released May. Messaged the company on facebook to ask back at the start of June as my order still hadn't even been packed. They told me the figures hadn't arrived in UK yet and was due next week (Other UK companies already had it by then and sent their stock out). Come next week and nothing. It's now the end of June as still no news. They have not responded to anymore messages and have gone completely silent. They have disabled visitor posts on their facebook page which had several other people complaining about the same issue. People took to commenting on their posts instead, specifically on a post about the very figure I'm speaking about and they've since deleted all comments off all posts that are complaining. Instead of just issuing out apologies and emails explaining the situation they are completely ignoring it and deleting anyone who asks publically. Their facebook page information states they always respond to messages, but what you get is a copy pasted message that says they have received your message and will respond shortly (which they don't). This also means they can read messages and determine if they want to respond or pretend they haven't seen it, as the little indication that they've read your message now won't show. Do not pre-order from here. Others have said the same thing with pre-orders from this company, they are awful. Unfortunately I only saw the few positive reviews from people who had ordered in stock items.

Paid a deposit on a preorder that was going to be coming out in May, beginning of May I got an email saying product will be sent out on May 31st and to pay the remaining balance which I did promptly, nearly a month later and 5 messages to the company I have had no response and no item. Absolutely horrendous customer service AVOIDDDDDDD!!!!

I only discovered this place several months ago but since I found it I never shop anywhere else. I have never had any problems with their customer service and orders are always sent out really fast. I've preordered a few items and have not had any delays out of the ordinary. I really like that I don't have to pay in full upfront like at the other UK shops. I will continue to use them for a long time to come.

I saw an advert in an anime/manga magazine advertising Eye on Asia so I decided to have a look on the website and immediately wanted to purchase some figurines. The website was easy to navigate and ordering was easy. I selected priority delivery so I was expecting correspondence by the next day but I got no response. I did get a bit anxious so I sent them a message on Facebook to find out whether it had been dispatched. Someone from the team promptly contacted me to inform me that my order was out for delivery. That's good customer service. Within 2 days my order was delivered. The packaging was excellent and kept the boxes secure without damaging them during transit. Overall, I'm happy with my purchase and I will recommend this company to my friends.

Excellent customer service and fast dispatch of order. Good communication

I bought a nendoroid from Eye on Asia and first of all, I was really happy with its price as it was cheaper than some other sites I'd been looking at. It also had free shipping, which is always great! I ordered it on a Monday, it had been shipped by Tuesday and it arrived today! (Thursday)! I'm really happy with the service, it arrived so fast despite it only being free standard delivery. It was also wrapped really well, lots of packing to ensure it didn't get damaged in transit and it arrived in perfect condition! Thank you so much! :)

Just received my first purchase from Eye on Asia and I'm very impressed with the service. I was anxious my delivery would be delayed but it was dispatched the day after ordering and arrived two days later. They did a great job with packaging and ensuring my product was well protected. Eye on Asia also offers a 5% discount on your first purchase, which I was very happy about. Overall, great and hassle-free experience. Would recommend to figure collectors in the UK.

I was gonna buy the figure from Japanese seller from eBay, but I checked if I had to pay customs tax and I had to, figure was already expensive, so I checked on the web for cheap, then I found Eye on Asias website, the items are shipped within the UK so I didn't have to pay customs tax, and the figures are way cheaper, the speed of how long my parcel arrived was very decent, it was boxed well. Overall I really love this website, and I know I will be buying from here again, and I recommend to my friends.

Absolutely great for buy official figures within the UK that you can't usually find in this country. Lots of sale items and most items are very good value considering they are high quality collectible items. Super fast delivery as well and very secure packaging!! They also offer discounts for first time buyers!

Very pleased with the service. Arrived very well packed and within a week of ordering. Highly recommended.

I have been shopping with Eye on Asia for a while and they have never let me down yet. I usually use them for preorders as I don't have the time to mess around with import and customs. My most recent preorder even turned up an entire month before it was expected to ship so I am certainly a very happy chappy. Their delivery is always very fast and the products are always packed very well, I have never had a damaged item. I will continue to use them for many years to come.

I ordered a PVC figure that was stated as in stock on their website. 2 years later I still don't have it and now my messages are being ignored. Everytime I have asked about the status of my order, the date I was to expect it was pushed back each time. The last time I asked I was told it would be with me early/mid April. Now it's May so I don't know when/if I'll ever get it. Absolute joke, especially considering I have already paid for it. The first and definite last time I'll be using this company.