Eye on Asia Reviews - www.eyeonasia.co.uk

★★★★☆
4.5 / 5
26
96% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Eye on Asia - www.eyeonasia.co.uk

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Latest Reviews

★☆☆☆☆

“A company that can't quite keep their promises”

Written on: 17/04/2015 by Blakej131 (1 review written)

On the about page Eye on Asia will tell you how they pride themselves on aspiring to the best customer service. They do not deliver on this at all. I ordered the nendoroid in December expecting it in feb then as the date passed it was silently pushed back, no email, nothing. Then as it passed March the item showed "Out of stock" I frantically start to email them. It took 6 contacts using their item query, support email, support form on website- twice, facebook to get a reply. They apologised… Read Full Review

Eyeonasia's Comment

Written on: 18/04/2015

Hello,

Thank you for your feedback.

I am very sorry to hear that you had communications issues with our website. While we are always trying to improve our response times we will be the first to admit that our communication can be slow at times, we will try and resolve this whenever possible.

Unfortunately the figure that was ordered in this case had been delayed by the manufacturer on a few occassions. If you opt in to receive communications from us you should receive automated updates of date changes.

Once again I am very sorry that you did not have the best experience possible with us and I hope we are able to improve our company with your feedback.

Kind regards
Eye on Asia

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★★★★★

“Really great seller!”

Written on: 16/04/2015

Thank you so much for everything. You shipped my item very quickly, it's in an excellent condition and it had a reasonable price! You're easy to deal with and you gave me a lot of reliable information and detail about the item, the shipping and the purchase. Thank you very much for selling to me, you're wonderful. I hope to deal with you again, have a nice day!… Read Full Review

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★★★★★

“Neat”

Written on: 14/04/2015 by Larkinpu1964 (1 review written)

A decent alternative to ordering straight from japan for figs and stuff, if you're wary of dealing with UK customs. The prices are a little higher but you don't run the risk of getting slapped with an arbitrarily huge import tax… Read Full Review

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★★★★☆

“Sentinel One Piece Amazing Action Figure PORTGAS D....”

Written on: 09/04/2015 by MollieBennett186 (1 review written)

It was a little anxiety in buying from Japan, but it arrived today. Thanks you… Read Full Review

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★★☆☆☆

“Big delay !”

Written on: 09/03/2015 by JaredParsons217 (1 review written)

It took almost 10 days to be dispatched , while it say "usually dispatched within 24 hours" ! Contacted customer support , didn't get an answer ... Otherwise , I will be reviewing the item once it's delivered !… Read Full Review

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★★★★★

“Kotobukiya PVC figure purchase”

Written on: 01/02/2015 by McMahan431 (1 review written)

Online purchase from website was straight forwArd. Delivery was quick and trackable. Would purchase again… Read Full Review

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★★★★★

“Very happy with my EoA shopping experience”

Written on: 19/01/2015 by KittyMitts (2 reviews written)

This was my first time using Eye on Asia and I purchased a figure on pre-order, due to be shipped December 31st. When Thurs 8th Jan came and my order status hadn't changed from 'payment received' I decided to message them for an update. I got a response within an hour saying Xmas and New Year had delayed them receiving the figures, but they expected to ship on Monday 12th. It actually shipped Wed 14th & I received the item Mon 19th. I suppose this delay could be an annoyance to some, but… Read Full Review

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★★★☆☆

“Pretty good overall”

Written on: 15/12/2014 by Dowdrc453 (1 review written)

When I pre-ordered my item around June the estimated date of stock was 31/11/14. Near that time the date then changed unexpectedly to 31/12/14 and past that date the item simply said in stock, but I had still not been sent the product- I had to contact the site asking when the item would be sent out before I was then sent the email confirming the dispatch. No email was sent informing me of the change of pre-order date. However, when I did send an email asking what was going on I was very… Read Full Review

Eyeonasia's Comment

Written on: 15/12/2014

Thank you for your feedback.

We are very sorry for the confusion with your order. We had been expecting the item in question to arrive later in December but it came earlier than expected so it did catch us off guard a little.

We do aim to have pre-orders dispatched by the estimated time but unfortunately there can be delays due to shipping or import procedures.

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★★★★★

“EOA IS THE BEST!!! ”

Written on: 11/12/2014 by Kidbangg07 (1 review written)

Eye on Asia is the best online store to get your anime/manga official licenced merchandise! The value is great! The shipping is free AND the time for it to arrive at my doorstep is super quick! (took me about 2 days). The costumer service is spot on; I needed to cancel one of the figurine I miss ordered and about few hours later, I message them via the website and they gladly cancel without a problem and refunded me the money. I would highly recommend anyone who needs to buy a legitimate… Read Full Review

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★★★★★

“Really good!”

Written on: 22/11/2014 by 289Robb (1 review written)

First time ordering from these guys and I'm very impressed! I selected standard free delivery expecting delivery in a week or so, it came the day after dispatch. The item itself is perfect too, I've already preordered another product from them. Definitely would recommend these guys… Read Full Review

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★★★★☆

“Prompt service, careful packing, great item”

Written on: 10/11/2014 by mgpritchard (1 review written)

Product was packed in a large box with plenty of material to avoid any damage during postage, and arrived in extremely good time- a couple of days at most from time of shipment. The figure itself is of the high standard of detail and articulation one expects from Bandai's figuarts line, and is a great addition for the collection of any fan of the Kamen Rider Faiz designs. Accesory count isn't massive, as mostly it just comes with different versions of the weapons for when they are used at… Read Full Review

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★★★★★

“Great prices an very fast delivery”

Written on: 18/09/2014 by Parksvn216 (1 review written)

This website has a very large variety of items. I buy a variety of figures and dvds and they are some the the cheapest prices I have found. Most of the new dvds are sent out before release and arrive next day, even with the free postage option. They also stock lots of prize figures that I have not found anywhere else in the country and they are all very cheap. This is one of the best companies I have ordered with and plan dealing with them much more in the future… Read Full Review

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★★★★★

“I cannot ask for a better site”

Written on: 14/09/2014 by Arnavw94 (1 review written)

I have been using eye on asia for about a year and have never had any problems with them. Their prices are very good considering they are based in the uk and most of the dvd's are the cheapest on the web… Read Full Review

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★★★★★

“Fantastic Product and Fast Dispatch ”

Written on: 13/09/2014

Item was received very quickly and was just as described,very happy with the service provided and would definitely use again and recommend to other's… Read Full Review

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★★★★★

“Eye on Asia review”

Written on: 08/09/2014

Amazing figure quality, Fast delivery and customer service was really nice with speedy responses… Read Full Review

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★★★★★

“Quality item and super fast delivery!”

Written on: 14/08/2014

First off, I am so happy that this online shop exists! No need to pay through the nose for shipping from Japan or for nasty customs fees anymore! Large collection of authentic products from quality brands, including some rare items! The dispatch and delivery was super quick! I placed my order on Tuesday night and it arrived two days later on Thursday afternoon. The figure was very well protected by the packaging too. There was a dent in the outer box when it arrived (of course, I do not blame… Read Full Review

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★★★★★

“Eye on Asia Review :3”

Written on: 11/08/2014 by MacrowSoft (1 review written)

I'm a first time buyer for Eye on Asia and I can tell you know that I will be shopping there again. The site is easy to get around, everything is labled clearly and the pictures provided for the products are of high quality and don't differ from the actually product. If I had to state the things I liked and disliked about the site I'd say.. I like how it's set out, how every manufacturer has there own sub page in a sence & if you can't seem to find that one character from a certain series you… Read Full Review

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★★★★★

“Smooth transaction”

Written on: 02/08/2014

Fast delivery, great packaging, overall a good experience… Read Full Review

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★★★★★

“Always great service from them and I'll keep going back!”

Written on: 31/07/2014 by Ian1886 (1 review written)

I have been using Eye On Asia for a while now (first order back in 2012) and have subsequently spent what one would call a small fortune here. The stock is always legitimate and delivered/packaged with care. The staff have been more than helpful on the times I've emailed them regarding items I'm looking for. The best thing about this store is the fact it is in the UK which means no surprise custom or delivery bills in the post. I used to order my figures from China or Japan directly but with… Read Full Review

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★★★★★

“Quick, legit and professional ”

Written on: 22/07/2014 by MillyMunden (1 review written)

Ordered from them twice now, intend to use them frequently Free delivery Competitive prices Gorgeous figures Glad I found them, some great preorders to top it off… Read Full Review

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