Eye on Asia Reviews - www.eyeonasia.co.uk

★★★★☆
4.3 / 5
51
88% of users recommend this
  • Customer Service

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  • Value For Money

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Latest Reviews

★★★★★

“Great place for Anime and Manga merchandise in the UK”

Written on: 22/08/2016 by Paris142 (1 review written)

I was gonna buy the figure from Japanese seller from eBay, but I checked if I had to pay customs tax and I had to, figure was already expensive, so I checked on the web for cheap, then I found Eye on Asias website, the items are shipped within the UK so I didn't have to pay customs tax, and the figures are way cheaper, the speed of how long my parcel arrived was very decent, it was boxed well. Overall I really love this website, and I know I will be buying from here again, and I recommend to my… Read Full Review

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★★★★★

“Super fast delivery of high quality official products!”

Written on: 12/08/2016 by qkMcCoy256 (1 review written)

Absolutely great for buy official figures within the UK that you can't usually find in this country. Lots of sale items and most items are very good value considering they are high quality collectible items. Super fast delivery as well and very secure packaging!! They also offer discounts for first time buyers!… Read Full Review

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★★★★★

“Anime figure order”

Written on: 15/06/2016 by EmeryTaylor-Alt401 (1 review written)

Very pleased with the service. Arrived very well packed and within a week of ordering. Highly recommended… Read Full Review

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★★★★★

“Amazing product and fast delivery”

Written on: 31/05/2016 by HaleighAustin313 (1 review written)

I have been shopping with Eye on Asia for a while and they have never let me down yet. I usually use them for preorders as I don't have the time to mess around with import and customs. My most recent preorder even turned up an entire month before it was expected to ship so I am certainly a very happy chappy. Their delivery is always very fast and the products are always packed very well, I have never had a damaged item. I will continue to use them for many years to come… Read Full Review

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★☆☆☆☆

“First and LAST time”

Written on: 06/05/2016

I ordered a PVC figure that was stated as in stock on their website. 2 years later I still don't have it and now my messages are being ignored. Everytime I have asked about the status of my order, the date I was to expect it was pushed back each time. The last time I asked I was told it would be with me early/mid April. Now it's May so I don't know when/if I'll ever get it. Absolute joke, especially considering I have already paid for it. The first and definite last time I'll be using this… Read Full Review

Eyeonasia's Comment

Written on: 06/05/2016

Hello,

I am very sorry to hear that you have not had a positive experience with us.

The item that you ordered was a pre-order and it is my understanding that it was a special order as we did not plan on stocking it again. Unfortunately pre-orders are often subject to delays and this is out of our control. It is of no benefit to us to deliberately aggravate our customers by delaying products I can assure you.

I can confirm that since this review was created the order has been shipped.

Kind regards

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★★★★★

“The item is perfect!”

Written on: 18/02/2016 by 497MacMillan (1 review written)

Firts of all I was happy that the product arrived when it was supposed to and that it was in a perfect condition. The box was properly sealed and it had no damage to it. The statue has great detail and no defects. It has the dimensions described and the details shown in the pictures. It was beyond my expectacions and I would recommend it to everyone who has an interest in it. I am very pleased with the way it looks and how it can almost make you feel like the character is alive. She looks and… Read Full Review

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★★★★★

“Very nice store!”

Written on: 01/02/2016 by VK4502B (1 review written)

Good store, good prices, and very nice service. I ordered a figure from them, and apparently I overpaid for shipping, I didn't know, but they saw that and refunded the amount I paid too much. The figure got shipped very quickly, and arrived 3 days later. (I live in the Netherlands) The packaging was very nice, nice filling and the figure arrived nicely. … Read Full Review

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★★★★★

“So fast”

Written on: 29/01/2016

Well I have never had a normal order come so quickly. All received as expected, packaged very securely. Am so happy, its been the best online order service I have ever had! As i my package was rather large and very fragile i was worried about it arriving, but really I didn't need to… Read Full Review

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★★★★★

“Ordered on the 4th and received it on the 8th, this is...”

Written on: 11/01/2016

Ordered on the 4th and received it on the 8th, this is what I would call extremely fast shipping because I live in Germany. Looks like the Flash is working for Eye on Asia. If you need something you should buy it there because it is fast and the items will arrive in perfect condition. There was nothing I didn't like… Read Full Review

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★★★★★

“Amazing quick delivery and great prices!”

Written on: 24/12/2015

Amazed how quickly this order came, ordered Friday and arrived Monday! Fantastic figures exactly as described on the store and at a great price. Great store with lots to choose from and the quick delivery was a huge bonus, items were really well packaged and arrived in mint condition. Delivery was fantastic was given tracking number and even got a text message giving me a specific time frame they would be delivered in so no waiting around all day. Overall as my first order from EyeonAsia I… Read Full Review

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★★★★★

“Value for money”

Written on: 02/12/2015 by ruffruffren (1 review written)

Astounding service. I placed my order just before midnight on Friday, by the following Wednesday I'm unwrapping my order. Which, may I say, had the most amount of protective packaging I have ever come across. Bubble wrap, air bags, extra card. All inside a big, very sturdy box. The products themselves were fantastic, in brand new and perfect boxes. There aren't many reasonably priced figure sellers in the UK, especially those that offer the more refined tastes, and Eye on Asia fills a gap… Read Full Review

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★☆☆☆☆

“Do not Pre-Order from this site”

Written on: 28/11/2015 by Yaretzi15 (1 review written)

It's been almost a year since I pre-ordered a couple of figures from EOE and they have yet to deliver, though the figures were released over the summer. I'm now waiting for the one year mark they mention on their pre-order FAQs to get my deposits back. Trying to contact them via the email form on their site simply does not work, I had to make contact via their Facebook page and even then replies are sporadic at best. This is a shame because they do have a nice looking site and the fact that… Read Full Review

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★☆☆☆☆

“Eye on Asia is refusing to contact a number of...”

Written on: 27/10/2015 by Kaylah380 (1 review written)

Eye on Asia is refusing to contact a number of customers with outstanding orders. It's impossible to reach them by phone/email/facebook/twitter. Yet they are still actively promoting the store, as well as removing inquiries posted on their facebook page. I've had something pre-ordered for almost a year now, so unfortunately I can't get paypal to refund me anymore. I would STRONGLY recommend avoiding ordering anything from them at the moment… Read Full Review

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★★★★★

“Good service”

Written on: 18/10/2015 by Adzmaster (1 review written)

Ordered a figure from the store. Free postage was good, UK based so did not have to pay for import. Used paypal as a payment source to help me feel safer on-line. will definitely be using them again when I want to add to my collection… Read Full Review

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★★★★★

“Great company with amazing service, just check the...”

Written on: 12/10/2015

I first ordered from Eye on Asia via their eBay store. The service was great and the item came well packaged and really quickly. This was for the Dusk Maiden of Amnesia Complete Collection DVD. It came with tracking too! Great, faultless, perfect service! I then decided to check out their dedicated website and placed an order there too for Gantz and Ergo Proxy. The website is really easy to use and they have a great variation of stock. Anime DVD collections can be so confusing (lots of… Read Full Review

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★★★★★

“5 out of 5 ”

Written on: 07/10/2015 by Wezb (1 review written)

i ordered two anime dvds and the packaging had loads of bubble wrap so my dvd's were safe and good prices i love shopping here… Read Full Review

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★☆☆☆☆

“EAGER TO TAKE MONEY, NEVER RECEIVED ITEM”

Written on: 05/10/2015 by Dougherty190 (1 review written)

It's been over 8 months since they took my money, over 4 months since they should have dispatched the item – pre-order released on 31/5/2015 – and they never replied to any messages I sent through their website's contact form. I finally got in touch with them through Facebook but even then they only responded twice and then stopped. My experience with them was unpleasant, I have lost money and time whilst gaining nothing from this experience. I would recommend going anywhere else to… Read Full Review

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★★★★★

“Fast delivery, friendly service”

Written on: 01/10/2015

Great service, my item arrived very quickly very happy with the boxset. I had a problem with one of the discs and they was happy to help me and get me a replacement out, very happy wit the service I received and would recommend eyeonasia and look forward to using them again. 5*… Read Full Review

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★★★★★

“First Time Buyer”

Written on: 06/09/2015

The website was easy to use, convenient, and my order arrived on time and was carefully packed to avoid damage during transit. I'll be buying again, most likely… Read Full Review

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★☆☆☆☆

“DO NOT PREORDER USING THIS SITE!!!!!!”

Written on: 09/08/2015 by ands123 (1 review written)

My cousin buys his figures from this site all the time, so I decided to pay the £10 deposit on a figure that would come out in July (at the time it was earlier in the year in Feb) and around the time my figure should be dispatched I emailed them asking when I neede to pay the rest. No response. I waited another 2 weeks and emailed again. Still no reply from staff. Bare in mind I was still getting automatic emails from the site about new stock etc, so they were ignoring me! I decided to check… Read Full Review

Eyeonasia's Response to ands123's Review

Written on: 10/08/2015

Hello,

I am very sorry to hear that you have not had a positive experience pre-ordering from us.

The figure that you have pre-ordered with us has not been released yet, it is currently due this month, I do believe we have sent emails in the past notifying of the release date change for this particular figure but I am very sorry if you did not receive one.

Your pre-order has been secured. The only reason it would be displayed as out of stock on our website is because it is no longer available for new customers to order, this would not have any impact on pre-orders.

Sorry for any confusion this has caused.

Kind regards

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