Eye on Asia Reviews - www.eyeonasia.co.uk

★★★★☆
4.4 / 5
32
94% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Eye on Asia - www.eyeonasia.co.uk - Ask a question now

Media Gallery for Eye on Asia - www.eyeonasia.co.uk

Eye on Asia - www.eyeonasia.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“DO NOT PREORDER USING THIS SITE!!!!!!”

Written on: 09/08/2015 by ands123 (1 review written)

My cousin buys his figures from this site all the time, so I decided to pay the £10 deposit on a figure that would come out in July (at the time it was earlier in the year in Feb) and around the time my figure should be dispatched I emailed them asking when I neede to pay the rest. No response. I waited another 2 weeks and emailed again. Still no reply from staff. Bare in mind I was still getting automatic emails from the site about new stock etc, so they were ignoring me! I decided to check… Read Full Review

Eyeonasia's Response to ands123's Review

Written on: 10/08/2015

Hello,

I am very sorry to hear that you have not had a positive experience pre-ordering from us.

The figure that you have pre-ordered with us has not been released yet, it is currently due this month, I do believe we have sent emails in the past notifying of the release date change for this particular figure but I am very sorry if you did not receive one.

Your pre-order has been secured. The only reason it would be displayed as out of stock on our website is because it is no longer available for new customers to order, this would not have any impact on pre-orders.

Sorry for any confusion this has caused.

Kind regards

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great stuff”

Written on: 03/07/2015 by Milesvf311 (1 review written)

Fast shipment, best quality, highly recommend, thank you very much… Read Full Review

Report this review
★★★★★

“models”

Written on: 07/06/2015 by 479Saunders (1 review written)

great models superfast delivery bought many models from this company excellent service keeps you well informed on delivery will buy again just ordered more… Read Full Review

Report this review
★★★★★

“Awesome service ”

Written on: 11/05/2015 by Carmen322 (1 review written)

I have been buying lots of dragon ball figures from these guys for a while. I could only get them by importing from Japan before but I will never be doing that again as these guys have a big selection and they are so cheap. They offer free shipping that makes it even better and they are really helpful if you have any enquiries. I strongly recommend this company to all figure collectors in the UK… Read Full Review

Report this review
★★★★★

“Awesome detailed figurine! Quick shipping too!”

Written on: 05/05/2015 by McPherson325 (1 review written)

For the price, I'm very happy with the product. It's as shown on the advertisement image. Easy to assemble and arrived fairy quickly. The figure is so detailed, it looks as the character on the series. I love my figurine and will also be using it as a drawing reverance. It's also nice to be able to buy anime/ manga products within the UK where I don't have high import taxes and shipping to pay. I would recommend buying from this company! :) … Read Full Review

Report this review
★★★★☆

“Almost perfectly happy...”

Written on: 24/04/2015 by MollyHawkins (1 review written)

Im not sure what to make of this company... I have used them several times in the past and will continue to do so in the future. Why? The products are brilliant and there service is top notch. On my last order, my item was sent out next day and delivered the day after that via courier so I had the item in my hand only two days after ordering. The packaging was perfect and the figure was pristine. SO WHERE ARE THEY LACKING? Its something that a number of other reviews have stated. Its their… Read Full Review

Report this review
★☆☆☆☆

“A company that can't quite keep their promises”

Written on: 17/04/2015 by Blakej131 (1 review written)

On the about page Eye on Asia will tell you how they pride themselves on aspiring to the best customer service. They do not deliver on this at all. I ordered the nendoroid in December expecting it in feb then as the date passed it was silently pushed back, no email, nothing. Then as it passed March the item showed "Out of stock" I frantically start to email them. It took 6 contacts using their item query, support email, support form on website- twice, facebook to get a reply. They apologised… Read Full Review

Eyeonasia's Comment

Written on: 18/04/2015

Hello,

Thank you for your feedback.

I am very sorry to hear that you had communications issues with our website. While we are always trying to improve our response times we will be the first to admit that our communication can be slow at times, we will try and resolve this whenever possible.

Unfortunately the figure that was ordered in this case had been delayed by the manufacturer on a few occassions. If you opt in to receive communications from us you should receive automated updates of date changes.

Once again I am very sorry that you did not have the best experience possible with us and I hope we are able to improve our company with your feedback.

Kind regards
Eye on Asia

Reply to this comment

19Sucks85's Comment

Written on: 10/06/2015

Exactly the same experience I'm afraid. I was wondering if anyone else had the same problem with them, not remotely surprised to see I'm not alone. Pre order due for release which now says Out of Stock. I've paid months ago and now weeks of emails and nothing from them. Ordered In stock items before no problem and great service, but it seems Pre Ordering is a big mistake from them as they clearly can't keep their promises and seem to wish to hang on to your money.

Reply to this comment

Ands123's Comment

Written on: 09/08/2015

Yep this has happened to me! Waited 5-6 months no response to all the emails sent!

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Really great seller!”

Written on: 16/04/2015

Thank you so much for everything. You shipped my item very quickly, it's in an excellent condition and it had a reasonable price! You're easy to deal with and you gave me a lot of reliable information and detail about the item, the shipping and the purchase. Thank you very much for selling to me, you're wonderful. I hope to deal with you again, have a nice day!… Read Full Review

Report this review
★★★★★

“Neat”

Written on: 14/04/2015 by Larkinpu1964 (1 review written)

A decent alternative to ordering straight from japan for figs and stuff, if you're wary of dealing with UK customs. The prices are a little higher but you don't run the risk of getting slapped with an arbitrarily huge import tax… Read Full Review

Report this review
★★★★☆

“Sentinel One Piece Amazing Action Figure PORTGAS D....”

Written on: 09/04/2015 by MollieBennett186 (1 review written)

It was a little anxiety in buying from Japan, but it arrived today. Thanks you… Read Full Review

Report this review
★★☆☆☆

“Big delay !”

Written on: 09/03/2015 by JaredParsons217 (1 review written)

It took almost 10 days to be dispatched , while it say "usually dispatched within 24 hours" ! Contacted customer support , didn't get an answer ... Otherwise , I will be reviewing the item once it's delivered !… Read Full Review

Report this review
★★★★★

“Kotobukiya PVC figure purchase”

Written on: 01/02/2015 by McMahan431 (1 review written)

Online purchase from website was straight forwArd. Delivery was quick and trackable. Would purchase again… Read Full Review

Report this review
★★★★★

“Very happy with my EoA shopping experience”

Written on: 19/01/2015 by KittyMitts (2 reviews written)

This was my first time using Eye on Asia and I purchased a figure on pre-order, due to be shipped December 31st. When Thurs 8th Jan came and my order status hadn't changed from 'payment received' I decided to message them for an update. I got a response within an hour saying Xmas and New Year had delayed them receiving the figures, but they expected to ship on Monday 12th. It actually shipped Wed 14th & I received the item Mon 19th. I suppose this delay could be an annoyance to some, but… Read Full Review

Report this review
★★★☆☆

“Pretty good overall”

Written on: 15/12/2014 by Dowdrc453 (1 review written)

When I pre-ordered my item around June the estimated date of stock was 31/11/14. Near that time the date then changed unexpectedly to 31/12/14 and past that date the item simply said in stock, but I had still not been sent the product- I had to contact the site asking when the item would be sent out before I was then sent the email confirming the dispatch. No email was sent informing me of the change of pre-order date. However, when I did send an email asking what was going on I was very… Read Full Review

Eyeonasia's Comment

Written on: 15/12/2014

Thank you for your feedback.

We are very sorry for the confusion with your order. We had been expecting the item in question to arrive later in December but it came earlier than expected so it did catch us off guard a little.

We do aim to have pre-orders dispatched by the estimated time but unfortunately there can be delays due to shipping or import procedures.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“EOA IS THE BEST!!! ”

Written on: 11/12/2014 by Kidbangg07 (1 review written)

Eye on Asia is the best online store to get your anime/manga official licenced merchandise! The value is great! The shipping is free AND the time for it to arrive at my doorstep is super quick! (took me about 2 days). The costumer service is spot on; I needed to cancel one of the figurine I miss ordered and about few hours later, I message them via the website and they gladly cancel without a problem and refunded me the money. I would highly recommend anyone who needs to buy a legitimate… Read Full Review

Report this review
★★★★★

“Really good!”

Written on: 22/11/2014 by 289Robb (1 review written)

First time ordering from these guys and I'm very impressed! I selected standard free delivery expecting delivery in a week or so, it came the day after dispatch. The item itself is perfect too, I've already preordered another product from them. Definitely would recommend these guys… Read Full Review

Report this review
★★★★☆

“Prompt service, careful packing, great item”

Written on: 10/11/2014 by mgpritchard (1 review written)

Product was packed in a large box with plenty of material to avoid any damage during postage, and arrived in extremely good time- a couple of days at most from time of shipment. The figure itself is of the high standard of detail and articulation one expects from Bandai's figuarts line, and is a great addition for the collection of any fan of the Kamen Rider Faiz designs. Accesory count isn't massive, as mostly it just comes with different versions of the weapons for when they are used at… Read Full Review

Report this review
★★★★★

“Great prices an very fast delivery”

Written on: 18/09/2014 by Parksvn216 (1 review written)

This website has a very large variety of items. I buy a variety of figures and dvds and they are some the the cheapest prices I have found. Most of the new dvds are sent out before release and arrive next day, even with the free postage option. They also stock lots of prize figures that I have not found anywhere else in the country and they are all very cheap. This is one of the best companies I have ordered with and plan dealing with them much more in the future… Read Full Review

Report this review
★★★★★

“I cannot ask for a better site”

Written on: 14/09/2014 by Arnavw94 (1 review written)

I have been using eye on asia for about a year and have never had any problems with them. Their prices are very good considering they are based in the uk and most of the dvd's are the cheapest on the web… Read Full Review

Report this review
★★★★★

“Fantastic Product and Fast Dispatch ”

Written on: 13/09/2014

Item was received very quickly and was just as described,very happy with the service provided and would definitely use again and recommend to other's… Read Full Review

Report this review
overview