Eye on Asia Reviews - www.eyeonasia.co.uk

★★★★☆
4.3 / 5
45
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Eye on Asia - www.eyeonasia.co.uk

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Latest Reviews

★★★★★

“Very nice store!”

Written on: 01/02/2016 by VK4502B (1 review written)

Good store, good prices, and very nice service. I ordered a figure from them, and apparently I overpaid for shipping, I didn't know, but they saw that and refunded the amount I paid too much. The figure got shipped very quickly, and arrived 3 days later. (I live in the Netherlands) The packaging was very nice, nice filling and the figure arrived nicely. … Read Full Review

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★★★★★

“So fast”

Written on: 29/01/2016

Well I have never had a normal order come so quickly. All received as expected, packaged very securely. Am so happy, its been the best online order service I have ever had! As i my package was rather large and very fragile i was worried about it arriving, but really I didn't need to… Read Full Review

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★★★★★

“Ordered on the 4th and received it on the 8th, this is...”

Written on: 11/01/2016

Ordered on the 4th and received it on the 8th, this is what I would call extremely fast shipping because I live in Germany. Looks like the Flash is working for Eye on Asia. If you need something you should buy it there because it is fast and the items will arrive in perfect condition. There was nothing I didn't like… Read Full Review

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★★★★★

“Amazing quick delivery and great prices!”

Written on: 24/12/2015

Amazed how quickly this order came, ordered Friday and arrived Monday! Fantastic figures exactly as described on the store and at a great price. Great store with lots to choose from and the quick delivery was a huge bonus, items were really well packaged and arrived in mint condition. Delivery was fantastic was given tracking number and even got a text message giving me a specific time frame they would be delivered in so no waiting around all day. Overall as my first order from EyeonAsia I… Read Full Review

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★★★★★

“Value for money”

Written on: 02/12/2015 by ruffruffren (1 review written)

Astounding service. I placed my order just before midnight on Friday, by the following Wednesday I'm unwrapping my order. Which, may I say, had the most amount of protective packaging I have ever come across. Bubble wrap, air bags, extra card. All inside a big, very sturdy box. The products themselves were fantastic, in brand new and perfect boxes. There aren't many reasonably priced figure sellers in the UK, especially those that offer the more refined tastes, and Eye on Asia fills a gap… Read Full Review

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★☆☆☆☆

“Do not Pre-Order from this site”

Written on: 28/11/2015 by Yaretzi15 (1 review written)

It's been almost a year since I pre-ordered a couple of figures from EOE and they have yet to deliver, though the figures were released over the summer. I'm now waiting for the one year mark they mention on their pre-order FAQs to get my deposits back. Trying to contact them via the email form on their site simply does not work, I had to make contact via their Facebook page and even then replies are sporadic at best. This is a shame because they do have a nice looking site and the fact that… Read Full Review

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★☆☆☆☆

“Eye on Asia is refusing to contact a number of...”

Written on: 27/10/2015 by Kaylah380 (1 review written)

Eye on Asia is refusing to contact a number of customers with outstanding orders. It's impossible to reach them by phone/email/facebook/twitter. Yet they are still actively promoting the store, as well as removing inquiries posted on their facebook page. I've had something pre-ordered for almost a year now, so unfortunately I can't get paypal to refund me anymore. I would STRONGLY recommend avoiding ordering anything from them at the moment… Read Full Review

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★★★★★

“Good service”

Written on: 18/10/2015 by Adzmaster (1 review written)

Ordered a figure from the store. Free postage was good, UK based so did not have to pay for import. Used paypal as a payment source to help me feel safer on-line. will definitely be using them again when I want to add to my collection… Read Full Review

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★★★★★

“Great company with amazing service, just check the...”

Written on: 12/10/2015

I first ordered from Eye on Asia via their eBay store. The service was great and the item came well packaged and really quickly. This was for the Dusk Maiden of Amnesia Complete Collection DVD. It came with tracking too! Great, faultless, perfect service! I then decided to check out their dedicated website and placed an order there too for Gantz and Ergo Proxy. The website is really easy to use and they have a great variation of stock. Anime DVD collections can be so confusing (lots of… Read Full Review

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★★★★★

“5 out of 5 ”

Written on: 07/10/2015 by Wezb (1 review written)

i ordered two anime dvds and the packaging had loads of bubble wrap so my dvd's were safe and good prices i love shopping here… Read Full Review

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★☆☆☆☆

“EAGER TO TAKE MONEY, NEVER RECEIVED ITEM”

Written on: 05/10/2015 by Dougherty190 (1 review written)

It's been over 8 months since they took my money, over 4 months since they should have dispatched the item – pre-order released on 31/5/2015 – and they never replied to any messages I sent through their website's contact form. I finally got in touch with them through Facebook but even then they only responded twice and then stopped. My experience with them was unpleasant, I have lost money and time whilst gaining nothing from this experience. I would recommend going anywhere else to… Read Full Review

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★★★★★

“Fast delivery, friendly service”

Written on: 01/10/2015

Great service, my item arrived very quickly very happy with the boxset. I had a problem with one of the discs and they was happy to help me and get me a replacement out, very happy wit the service I received and would recommend eyeonasia and look forward to using them again. 5*… Read Full Review

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★★★★★

“First Time Buyer”

Written on: 06/09/2015

The website was easy to use, convenient, and my order arrived on time and was carefully packed to avoid damage during transit. I'll be buying again, most likely… Read Full Review

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★☆☆☆☆

“DO NOT PREORDER USING THIS SITE!!!!!!”

Written on: 09/08/2015 by ands123 (1 review written)

My cousin buys his figures from this site all the time, so I decided to pay the £10 deposit on a figure that would come out in July (at the time it was earlier in the year in Feb) and around the time my figure should be dispatched I emailed them asking when I neede to pay the rest. No response. I waited another 2 weeks and emailed again. Still no reply from staff. Bare in mind I was still getting automatic emails from the site about new stock etc, so they were ignoring me! I decided to check… Read Full Review

Eyeonasia's Response to ands123's Review

Written on: 10/08/2015

Hello,

I am very sorry to hear that you have not had a positive experience pre-ordering from us.

The figure that you have pre-ordered with us has not been released yet, it is currently due this month, I do believe we have sent emails in the past notifying of the release date change for this particular figure but I am very sorry if you did not receive one.

Your pre-order has been secured. The only reason it would be displayed as out of stock on our website is because it is no longer available for new customers to order, this would not have any impact on pre-orders.

Sorry for any confusion this has caused.

Kind regards

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★★★★★

“Great stuff”

Written on: 03/07/2015 by Milesvf311 (1 review written)

Fast shipment, best quality, highly recommend, thank you very much… Read Full Review

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★★★★★

“models”

Written on: 07/06/2015 by 479Saunders (1 review written)

great models superfast delivery bought many models from this company excellent service keeps you well informed on delivery will buy again just ordered more… Read Full Review

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★★★★★

“Awesome service ”

Written on: 11/05/2015 by Carmen322 (1 review written)

I have been buying lots of dragon ball figures from these guys for a while. I could only get them by importing from Japan before but I will never be doing that again as these guys have a big selection and they are so cheap. They offer free shipping that makes it even better and they are really helpful if you have any enquiries. I strongly recommend this company to all figure collectors in the UK… Read Full Review

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★★★★★

“Awesome detailed figurine! Quick shipping too!”

Written on: 05/05/2015 by McPherson325 (1 review written)

For the price, I'm very happy with the product. It's as shown on the advertisement image. Easy to assemble and arrived fairy quickly. The figure is so detailed, it looks as the character on the series. I love my figurine and will also be using it as a drawing reverance. It's also nice to be able to buy anime/ manga products within the UK where I don't have high import taxes and shipping to pay. I would recommend buying from this company! :) … Read Full Review

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★★★★☆

“Almost perfectly happy...”

Written on: 24/04/2015 by MollyHawkins (1 review written)

Im not sure what to make of this company... I have used them several times in the past and will continue to do so in the future. Why? The products are brilliant and there service is top notch. On my last order, my item was sent out next day and delivered the day after that via courier so I had the item in my hand only two days after ordering. The packaging was perfect and the figure was pristine. SO WHERE ARE THEY LACKING? Its something that a number of other reviews have stated. Its their… Read Full Review

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★☆☆☆☆

“A company that can't quite keep their promises”

Written on: 17/04/2015 by Blakej131 (1 review written)

On the about page Eye on Asia will tell you how they pride themselves on aspiring to the best customer service. They do not deliver on this at all. I ordered the nendoroid in December expecting it in feb then as the date passed it was silently pushed back, no email, nothing. Then as it passed March the item showed "Out of stock" I frantically start to email them. It took 6 contacts using their item query, support email, support form on website- twice, facebook to get a reply. They apologised… Read Full Review

Eyeonasia's Comment

Written on: 18/04/2015

Hello,

Thank you for your feedback.

I am very sorry to hear that you had communications issues with our website. While we are always trying to improve our response times we will be the first to admit that our communication can be slow at times, we will try and resolve this whenever possible.

Unfortunately the figure that was ordered in this case had been delayed by the manufacturer on a few occassions. If you opt in to receive communications from us you should receive automated updates of date changes.

Once again I am very sorry that you did not have the best experience possible with us and I hope we are able to improve our company with your feedback.

Kind regards
Eye on Asia

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19Sucks85's Comment

Written on: 10/06/2015

Exactly the same experience I'm afraid. I was wondering if anyone else had the same problem with them, not remotely surprised to see I'm not alone. Pre order due for release which now says Out of Stock. I've paid months ago and now weeks of emails and nothing from them. Ordered In stock items before no problem and great service, but it seems Pre Ordering is a big mistake from them as they clearly can't keep their promises and seem to wish to hang on to your money.

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Ands123's Comment

Written on: 09/08/2015

Yep this has happened to me! Waited 5-6 months no response to all the emails sent!

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