No communication or order updates, system error meant didt recieve item till 1 month later. 3 months later chased on rest of order only to find they cancelled it due to the length of time take for them to process it!!! No offer or vouchers, compensation or gesture of good will at all!!

I bought a sand and water table which came missing the two screws meaning that the table cannot be set up. When I contacted the customer service they said they would first collect the item and then can deliver a new one. I cannot go to a store to change given I am 8.5 months pregnant with a toddler and a job. ELC has been only able to give me a 12 hour slot in a day to collect the item. Firstly, this is ridiculous because we all work for a living and I cannot be home for 12 hours but I have arranged for that day someone else to be in. They failed on collection twice already, not giving me a phone call either or any sort of notification. Almost three weeks later the item still has not been collected (hence I paid for a faulty item which is stil in my possession). The summer is almost over which also deems the purchase almost irrelevant. I am extremely dissapointed with the level of customer service from a big company like ELC and would not buy anything from them again.

Citylink lost the Christmas presents I bought for my sisters kids. Don't think anything else needs to be said. Lame excuse !!!!

I placed a very large exsencive order for my youngmsonmwho has aurtism for his birthday I placed the order five days before his birthday as it clearly states 3-5 days delivery 5 days later working days I might add they still have not got the order ready "processing" not been shipped they don't care at all poor excuse "it's a buzzy time for us" "in the terms it says we can take 5 days to ship it" well it's been five days and it's not shipped so I guess elc are going to either sort out my problem or deal with my solicter I've had enough of them don't use elc if your getting for Christmas or birthdays your child will have no presents and just be left upset if you have a problem emailing and calling don't work they just give poor excuses and tell lyes

Totally annoyed with this service, I ordered goods and paid extra for next day delivery and the goods haven't arrived!! It's my sons birthday tomorrow and won't be a happy boy all down to ELC, i also had the same problem 2 year ago at xmas - i shouldve learned then defo wiould not recommend them to anyone unless u want to be disappointed!! That is all!!

I purchased a number of items from ELC TOYS and was charged for them seconds after the order was placed only they never applied the current promotion to the order and I was overcharged. After calling their ridiculous customer service phone centre several times over the course of a week and never being called back and constantly hearing the automated voice of you have been placed in a que and will be called back shorty, I was furious. A simple refund when the company is at fault should not be so difficult. Eventually well over a week later I was contacted and informed that the customer service attendant would check the order and call me back, I'm still waiting some 2 weeks later ... ELC TOYS has appalling customer service and I am outraged that they think they can get away with overcharging customers with no consequence. It is one thing to make a mistake at the check out but to let it go on this long is a sign they never intended to honor their promotion! I would never purchase from this website again and I will not be letting this rest until I am refunded!

ELC were doing a special offer on a Playtable and a Train Playset before Christmas. I thought it would make a terrific gift for my nephew. I ordered the two and they arrived soon thereafter.

The set weighed about 5 pounds and retails for about £125. ELC's packers had decided to dsend it in an ill-fitting cardboard box and had put in a sheet of brown paper (not scrunched up, just lying flat) as some sort of protection for the journey!!

The set had rattled about on its journey and arrived bashed up and looking tatty and soiled. I called and they offered to pick it up and replace it - good for them - I accepted. They picked it up and 2 days later a second set arrived. They had packed it exactly the same way as before and the results were the same - bashed up product that did not look new and did was not fit for purpose.

I called again. This time they had no more stock available - to cut a long story shorter - I had to return the Table and Set or keep the bashed ones. I sent them back.

Why can't people send items that are obviously gifts with a bit of care so they arrive in good shape? Internet shopping is supposed to be convenient - it isn't if product arrives looking 2nd hand.

Absolutely appalling customer service and still no sign of the goods arriving before Christmas even though I have had an email stating that the goods have been dispatched. I ordered on the 12th December 2010. Think twice about ordering from this website.

PLACED AN ORDER ON 9TH DECEMBER ADVISED A 4 DAY DELIVERY ON SOME ITEMS 7 DAY DELIVERY ON OTHERS . NO DELIVERIES HAVE BEEN MADE AND I CANNOT FIND OUT IF I WILL GET ANY OF MY ORDER BEFORE CHRISTMAS . AS EARLY LEARNING CENTRE KNEW IT HAD A HUGE BACKLOG OF ORDERS IT WAS UNABLE TO DELIVER WHY DID THEY CONTINUE TO TAKE ORDERS .. GREED PERHAPS ?

I placed an order with ELC for 8 items and received a confirmation email they would be delivered within 4 days. 4 days later I received a delivery - this consisted of only 1 of the 8 items (toy Story Scalextric). I waited a further 2 days assuming the rest of the order would arrive. When it did not I telephoned ELC only to be advised they were expeiencing problems with their couriers and it would take them a few days to get a response from the couriers so I would need to call back 3 days later. I did so to be advised they could not trace the remainder of my items therefore would need to re-order however by this time one of the items was out of stock (i had purchased it online at half price) so they would refund me. They could quite easily have obtained one from their stores (who still have plenty of stock) or sent me a voucher so i could purchase from one of the ELC stores. As the item is now full price I will not be buying it at this price as a point of principle - my son has therefore lost out. They accepted the money and committed to supply the goods - they should therefore supply. Why should my son lose out as they are clearly having problems with their couriers. The customer service level is appalling - being addvised I would need to call them back, the time it took them to look into the matter and the "too bad attitude". Clearly i will not be shopping from ELC again. To add insult to injury when the re-ordered good did arrive - one was missing!