I ordered 7 foot minnesota pool table for a main Christmas present beginning December, but after two days when my card had been debited but I had not received email confirming purchase, I became worried and called All Garden Fun. I was assured order was placed and as delivery not requested until week commencing 16th December, as the item was direct from manufacturer, I would be contacted by them/courier a few days before. Still not having heard after a week, I called All Garden Fun again, and was assured not to worry as they were sure I would receive the item in time for Christmas. I was very worried after reading some of the reviews here that this present would not arrive and I would have no time to re order elsewhere. Anyway manufacturer did call, I received text day before confirming delivery and a call ten minutes before arrival from delivery team Item is fantastic! Excellent value for money and delivery when required, as promised. Really relieved and very pleased!

Order for pool delivered the next day #DONE Super quick had a question got email response within the hour.

Two broken promises to return phone calls for confirmation of an order in order to increase advertised item prices substantially without notice over bank holiday weekend

I ordered a pool table from allgardenfun last Saturday for my sons birthday the following Saturday. I ordered from them because they advertised 3 day delivery. I placed the order online on Saturday. I rang them Monday to see when my order would be coming. They said that the order had been processed that morning and would be arriving on Thursday. I stayed in all day Thursday waiting. I even rang agf at lunchtime to see if they could give an approximate time and they said that the order had been dispatched and would be there by 5.30. At 5pm ( as I wanted to catch them before the office closed) I rang again to ask weather my order was still coming. Oh dear, theres been a mix up. We ordered the pool table on Monday but the manufacturer ( BCE ) did,nt process the order till today so it won,t be there till next week. I then got the manufacturers number and called them. They said that when they receive an order they have up to 5 days to process the order and the 3 day delivery time starts from when they process it, a fact that all garden fun is well aware of. Bottom line, I have 4 children coming over on Saturday night to play pool only theres no pool table. My son is terribly disappointed, not quite the birthday treat I had in mind. Avoid this company like the plague. First they make false advertisement ( 3 day delivery ). Then they string you along ( Yes your order has been processed and is on it,s way ) Then when your order fails to arrive they blame someone else. I wish I had taken note of some of the reviews that I had read. Buyers beware.

I placed an order for a kids' swing set and climbing frame at 3pm. It arrived at lunchtime the next day. Fantastic service and a pleasure to deal with - I wouldn't hesitate to recommend this company to anyone. One down side was that there was a pack of screws missing but not critical and the company has been very helpful. The set itself is great quality and has kept my kids bsy since we got it. I'm really pleased.

Terrible company to deal with. We ordered an item for Christmas at the very beginning of December. They told us it was in stock when they took the order, it wasn t. They told us it had been sent out when it had not even left the distributor. And when it finally did show up, three-days before Christmas it was the wrong thing! They dropped us right in it. If they d told us the truth we would have had plenty of time to order the item somewhere else but they clearly just did not want to loose the sale.

But that s not what really angered me. When we complained about it they were rude, blamed the distributor and acted like we should be grateful that they sent us anything at all! Really self-righteous and arrogant. We did get a refund, took nearly a month, but dealing with All Garden Fun was a horrible, stressful experience. I just hope you read this before you order from them and not afterwards, like we did.

I ordered a firepit from All Garden Fun which arrived damaged. When I contacted Customer Services I was asked to contact Parcelforce to make a claim. I refused thinking that All Garden Fun had the contract with Parcelforce, not me. Plus, I order many many things on the internet and have never been asked to do this even though I have occasionally received a damaged item in the past. I left it to All Garden Fun to sort things out with Parcelforce and waited two month to receive my refund. During this time I had many conversations with All Garden Fun via email and phone and I found many of these unpleasant and in my opinion, rude. I was concerned that I would never receive my refund " especially after seeing similar comments about the company on review websites. As mentioned before, I did eventually receive my refund " the delay was put down to the slowness of Parcelforce in dealing with claims.