Hopeless after sale approach

“Hopeless after sale approach”

Written on: 24/05/2012 by Adrienne.Harris

Don't buy from this outfit! The set of quoits ordered were delivered in a crushed, pre-opened, re-sellotaped box. The package was also disappointingly light weight and small and I could not give this as a gift as I had intended. In response to my request to return I was advised that I'd have to courier it back as they lose things delivered to their warehouse address and will not refund until they receive it! (Note that they delivered by royal mail and did not use signed for or a courier.) Eventually they offered for their supplier to replace the box (!) By this time it was too late for me to give the present anyway even if I'd have wanted to. They then just ignored my request to provide a return postage sticker.