I will NEVER purchase from Viagogo again - feeling robbed

Viagogo - www.viagogo.co.uk
★★★☆☆
2.9
50.0% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

Janethadi's review of Viagogo - www.viagogo.co.uk

“I will NEVER purchase from Viagogo again - feeling robbed”

★☆☆☆☆

written by Janethadi on 01/05/2015

Be warned when purchasing tickets we are lead to believe this is a safe way of buying. My experience is that of being robbed blind by Viagogo, purchased 2 tickets from Viagogo for WWE at Leeds arena for my sons 9th birthday at cost of £209. Event was to be Monday 13th April 2015 my son was so excited. 23/315 e mail from Viagogo stating tickets would be delivered tomorrow. 24/3/15 tickets arrive by courier. 25/3/15 e mail from Viagogo saying good news courier confirms tickets have been delivered. on 12th April after being out most of day I saw a photo on Facebook from another friend quoting his fab seats at WWE show, II commented where are you we are doing Leeds tomorrow, for my friend to message me saying didn't you get an e mail changing date. At 9-15 that morning Viagogo sent an e mail saying enjoy today's event!!!! Rang their customer service number straight away, after them looking at our order, we are told on 25/3/15 they sent us an e mail headed evnt change! This e mail was never sent, it even had a link to click for us to confirm receipt,. Viagogo gave us the runaround for a further week, supposedly investigating, to be told that it was our fault as we had ignored e mail (yes the one we never received) , their only defence being we should have checked spam just in case it went into it!!!! which it did not, they will not discuss, do not reply to e mails, when you ring the staff are told not to discuss as Viagogo is right!!!if you buy anything beware the most obnoxious comments are that WE DiD receive this e mail, the only one we received on 25/3/15 was saying great news the courier company confirm you have your tickets! they give no answer about the acknowledgement link, and their defence is that we are at fault for not checking that an event might be changed. Let them tell that to my heartbroken 9 year old son whose birthday present was a non event

  • WWE event leeds arena

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • High

    Booking fee

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