bad ripping expensive service

Viagogo - www.viagogo.co.uk
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  • Selection of tickets available

  • Ease of ordering

  • Customer service

moov's review of Viagogo - www.viagogo.co.uk

“bad ripping expensive service”

★☆☆☆☆

written by moov on 25/11/2014

Viagogo is useless site design to rip you off , charging tickets double price, of original price, enormous commission from each side (buyer/seller), charging more than 7 euro for sending an email, all of that for no service at all. This kind of companies should not be existed, bcs they are not respecting their customers at all. It was my first and last buy indeed.

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • High

    Booking fee

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Viagogo's Response to moov's Review

Written on: 05/12/2014

Hi moov,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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