Don't buy until you have read this

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Harveyval's review of Viagogo - www.viagogo.co.uk

“Don't buy until you have read this”

Written on: 08/07/2013 by Harveyval (1 review written)

Never ever ever, I repeat never ever ever be tempted to buy tickets off this site.
If you are still thinking about going ahead then you must read this and please be assured this isn’t going to be another tawdry rant about tickets that didn’t arrive 2 months after they were first purchased at a significant mark up, or about the constant telephone calls in the days right up to the day of the actual event only to be told there were no tickets. No this is about the service you are actually buying when you engage with Viagogo
I agree it’s tempting to be lulled into a false sense of security by using Viagogo; after all there’s the fancy web-site and then there’s the guarantee ‘Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, Viagogo will step in to provide replacement tickets or a refund in the rare instances where this is not possible’. More about that guarantee later.
But let me start by saying that you might strike gold, you might get lucky, Viagogo might find a buyer with the tickets you want and, they might even get their hands on those tickets for that event you really want to see and then they might even get the tickets delivered to the right address at a convenient date (i.e. before and not after the event). if you ask me that’s a lot of ‘mights’, but why worry I hear you say remember there’s that guarantee on the web-site.
But the fact is there’s a world of difference between a guarantee and lady luck and that really is the problem here, because when is a guarantee not a guarantee? Well one answer might be when there is little or no contractual obligation on the part of the counter-party to honour their side of the deal. Which is a very fancy way of saying that if the bloke who wants to offloads some spare tickets to the must see One Direction gig gets a better price from his mate down the pub then you can whistle Dixie for your tickets from Viagogo. For which you’ve already paid a hefty mark-up, plus Viagogo’s not inconsiderable fee and delivery charge and then sat back safe in the knowledge that your night out is sorted.
And that really is my problem with Viagogo because they promise to do something which they can’t deliver with the level of certainty that you and I attach to the concept of a guarantee. In other words the only part of ‘the guarantee’ which actually sticks is the bit about getting your money back if your tickets don’t materialise.
So back to the Viagogo service – Basically you are handing money over to an outfit who hope to find you some tickets somewhere out there in the ether and then get them to you in time for the gig. Therefore if we think about it: their business proposition is all about Viagogo and not about the customer.
1. They take all the money up front even though they don’t have the item their charging for – including a delivery charge for something they don’t actually have in their possession.
2. Worse much worse is they give you a feeling of security that you will be going to your chosen event. A feeling of security that is heightened by Viagogo’s own cynical marketing which tells you not to worry if your tickets haven’t turned up yet.
3. Sellers might only release them close to the actual event. The fact is sellers only get paid after the event and so there is no pressure on the vendor to release the tickets, especially when there’s a chance of bumping into Barry from the pub.
So ask yourself is this an outfit you want to entrust with your hard earned cash? But don’t take my word for it just read some of the other posts……………..

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Andiamo's Response to Harveyval's Review

Written on: 12/07/2013

...well, if that ISN'T a rant I'd hate to come across you when you WERE in ranting mode!
One of the problems with your review is that you haven't actually described what happened to you personally when you dealt with Viagogo.
The other problem is that you lead readers to believe they are entering into a lottery (with little chance of winning) when they order tickets from Viagogo - and this simply isn't accurate.
Your analogy of the seller off-loading his tickets to [name removed] down the pub after he has committed to a sale on Viagogo doesn't work I'm afraid. If he doesn't honour his contract with Viagogo, not only will he not get paid; he will also be debited by Viagogo for the cost of compensation and sourcing new tickets for the buyer.
You have no idea of how many thousands of ticket transactions are handled daily by Viagogo, the vast majority ending in complete satisfaction for both buyer and seller. The very nature of these forums attract unhappy customers which obviously gives the wrong impression

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