Kept our tickets & failed to list or respond- shocking

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hillna's review of Viagogo - www.viagogo.co.uk

“Kept our tickets & failed to list or respond- shocking”

Written on: 08/07/2013 by hillna (1 review written)

Submitted tickets for The Who, received their confirmation of listing & they signed for the tickets well ahead of the event.
They failed to push the listing live, despite numerous emails & calls /
CS team told us they had a backlog (?!)
Finally on the Saturday they said it was too late.
Refused to escalate the issue & would not give us details of how to collect them so we could go ourselves.

So,we lost our tickets £140 - and couldn't go or sell them.

Awful from start to finish & since then have responded to no emails at all.
AVOID

  • The WHO- echo arena

    Event

  • Customer service

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Onestoptickets's Response to hillna's Review

Written on: 08/07/2013

Sounds like they had their own batch they wanted to sell first before listing yours (common practise with them)

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Hillna's reply to Onestoptickets's Comment

Written on: 08/07/2013

Thanks for the comment on that one- much appreciated.
Their autoresponders & email system is all over the place as well...
Cheers

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