Written on: 24/06/2013
I chose viagogo over seatwave (because a friend of mine was at the company). I purchased tickets for a concert. Royal mail did not deliver the tickets due to "incomplete address" but would not tell me what address was entered. Viagogo promised to call me back to resolve 5 times over a month long period. Eventually, Viagogo refused to provide a refund even though the seller entered an incomplete address. People who do not have tickets simply claim to have a ticket and then send an empty envelope to an incomplete address. They get their money and the buyer is held responsible with NO refund. Never again.
As rated by real users
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