NO TICKETS

★★★☆☆
2.9 / 5
51.4% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

djh0070's review of Viagogo - www.viagogo.co.uk

★☆☆☆☆

“NO TICKETS ”

Written on: 17/06/2013 by djh0070 (1 review written)

Just been told I probably wont get my tickets cos the 2nd seller
(they got no response from the first seller either) is not responding to Viagogo's e-mails and calls.
I have been told that I can pick the tickets up near the venue (Etihad stadium) I have paid for delivery so I am not happy!!!! I told the girl I am working until 6pm and would be setting off to the concert soon after I then asked what time the collection points close and she said 5-5.30pm (NO GOOD OBVIOUSLY) She said get someone else to pick them up I told her there was no one who could do that for me and the basic outcome was well Tuff.
What about a refund I asked she said no it is not our policy to give refunds.
DO NOT BUY FROM THIS COMPANY YOU MAY REGRET IT!!!!

Viagogo.team's Response to djh0070's Review

Written on: 18/06/2013

Hello,

We apologise for the problems you have experienced.

Please can you send us your 7-digit transaction ID so we can look into this for you?

Kind regards,

The viagogo team

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Djh0070's reply to Viagogo.team's Comment

Written on: 18/06/2013

2686037 was the original number!! You will see when you delve a bit deeper and investigate this that your customer service record is a joke I will never use viagogo again!!! I paid for tickets over 6 no ths ago and now I have to pick them up between 12-5:30pm but ease tell me how this is possible as I don't finish until 6pm and the ticket pick up point is over 50 miles away from where I live!!!! The concert is today 18/06/2013

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Djh0070's reply to Viagogo.team's Comment

Written on: 18/06/2013

What a joke!!!!!!!

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Djh0070's Response to djh0070's Review

Written on: 18/06/2013

Follow up, I've just had a call at 5:10pm (concert doors open at 5pm) to tell me that the tickets I am due to pick up in Manchester (I live in Leeds) will not be there cos the seller has not dropped them off.
What f***king good is that????
No apology!!!!!!!!!

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