Awful - they robbed me of my money

Click here if this is your business
★★★☆☆
3.1 / 5
55.1% of users recommend this
Click here if this is your business
  • Selection of tickets available

  • Ease of ordering

  • Customer service

Guest's review of Viagogo - www.viagogo.co.uk

“Awful - they robbed me of my money”

Written on: 14/06/2013

I listed 10 tickets on here for a Jimmy Carr gig (all bought directly from the venue) after I had to pull out of going with my friends. 6 of the tickets sold.

Of the sold tickets 4 people got into the event fine. 2 people claimed they were refused entry. Viagogo then cancelled my payment for those 2 tickets without any explanation of why the 2 people weren't allowed in and why they didn't use 2 of my other unsold tickets to get them into the event (they guarantee to get you a seat for the event if your tickets don't work). There is simply no good reason that they weren't allowed in other than that they were late or drunk/misbehaving.

It's been over 2 months now and their customer services team have not responded to my requests for more information.

They have basically robbed me. I would never go near them again.

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
viagogo.co.uk