Very very poor! Do not bother! Should be called ViaNOgo!

★★★☆☆
3.1 / 5
55% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

CJReki's review of Viagogo - www.viagogo.co.uk

“Very very poor! Do not bother! Should be called ViaNOgo!”

Written on: 12/06/2013 by CJReki (1 review written)

Tried to buy 5 tickets through viagogo for a festival a month in advance of the festival start date. Still no tickets delivered 3 days before the festival start date, when calling Viagogo they lied saying that the tickets were on the way, special delivery, from the "seller" (Sellers can hide behind the veil of Viagogo and there are no guarantee's for the buyer - should have been the first clue). Call Viagogo again the day after (now 2 days before the festival), as tickets have still not arrived, to be informed that the seller did not recieve the tickets and that they had been "lost in transit" (Not possible given that tickets are sent out special/recorded delivery) and that Viagogo are sourcing replacement tickets from "their marketplace". When viagogo were told that there are tickets on their marketplace they come back with "But they are much more than what you paid for tickets". When viagogo are informed of their guarantee to buyers to either source new tickets or give a full refund - they opt with REFUND! As they do not honour any real guarantee.

The kicker is that the refund takes 3-4 working days to come through - so what if you don't have the funds to find replacement tickets? Short answer: Tough sh1t.

Most likely the seller re-sold the tickets for a higher price to someone else, although there is no vetting of sellers by viagogo, certainly not visible to the buyers.

May as well use eBay (which we did in the end) Oh and i'm still waiting for my refund.

Avoid at all costs, if you want to go to any event that is!

  • Isle of Wight Festival 2013

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • Average

    Booking fee

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Viagogo.team's Response to CJReki's Review

Written on: 13/06/2013

Thanks for getting in touch through the Review Centre.

We sincerely apologise for the problems you experienced.

Would you be able to provide your transaction ID so that we can look into this further for you?

Kind regards,

The viagogo Team

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Djh0070's reply to Viagogo.team's Comment

Written on: 15/06/2013

I am not CJREKI'S BUT I am too in the same situation I have been told that my tickets have been sent by the seller but UPS have no record of picking up any tickets with the tracking number they supplied THEY JUST TELL LIES AND MORE LIES AND MORE LIES STILL!!!!!!
YOU HAVE ALL MY DETAILS ON YOUR SYSTEM MY CONCERT IS ON TUESDAY 18TH JUNE GET IN TOUCH WITH ME YOU HAVE MY NUMBER
Sorry CJReki about hijacking this review but I want as many people to know what VIAGOGO are really like

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