Taken the tickets & now the biscuit

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Rich58's review of Viagogo - www.viagogo.co.uk

“Taken the tickets and now the biscuit”

Written on: 23/05/2013 by Rich58 (1 review written)

Sent off two tickets to Viagogo's buyer 17th May as directed only to be told 20th May my sale had been cancelled and not to send the tickets!
Can't get through to anyone by phone who can explain whats happened. Not even sure why this number exists as they're unable to tranfer you and appear only able to input data, could I not have done this on-line my self? Surely if a customer is calling its to have a problem resolved.
Very frustrated by this experience.

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Viagogo.team's Response to Rich58's Review

Written on: 24/05/2013

Hello,

We apologise for the problem you experienced. Please could you provide your transaction ID so that we can look into this and come back to you?

Kind regards,

The viagogo team

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