Written on: 13/05/2013 by KarenDP (1 review written)
Be aware of and complete the "Must Ship By" section of the order form. Otherwise you'll be liable to be waiting up to the last minute for the tickets you've ordered (even if these are E-tickets) with no recourse (even with the guarantee). Despite ordering e-tickets 31 hours ahead of the performance, the ticket was only sent to be with 50 minutes to go until the performance started on the other end of London. As a result, I ended up missing the first 30 minutes. Having dealt with Viagogo and Seatwave, the service provided by Seatwave is far more responsive (within a few hours). Viagogo will take up to 12 hours to respond to your queries or any issues flagged. Not impressed with the service provided at all... would only use Viagogo again if I had no other option!
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