terrible

★★★☆☆
3.1 / 5
55% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

Guest's review of Viagogo - www.viagogo.co.uk

“terrible”

Written on: 25/02/2013

Told me the tickets I had ordered were not available. Told me they would provide equivalent tickets. Were not equivalent. Terrible communucation. Can't contact them without alot of stress. Prices are an absolute rip off. Nothing to like about this whole affair. Do not use them to get any tickets. You will regret it. It has spoilt the whole experience.

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • Low

    Booking fee

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Emmanuel.viagogoofficial's Comment

Written on: 27/02/2013

Hi there,

We sincerely apologize for the problems you have experienced with our customer service. We are constantly looking for ways to improve our services in particular around peak-volume times for live events.

Could you please provide us with your transaction ID so we can look further into your transaction for you. Someone from our customer service team will contact you once we get your transaction ID.

Thanks.
The viagogo team!

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