Took 3 weeks to be paid, terrible communication.

★★★☆☆
3.1 / 5
55% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

gabymorgan's review of Viagogo - www.viagogo.co.uk

“Took 3 weeks to be paid, terrible communication.”

Written on: 14/09/2012 by gabymorgan (1 review written)

After 5 emails, 3 weeks and 1 phone call I finally had my money transferred. The communication was terrible. I only ever received one reply which was unapologetic and useless. Fingers crossed I finally get my £105 3 weeks after the tickets were received by the buyer!!!

  • Michael McIntyre

    Event

  • Customer service

  • High

    Booking fee

Visit viagogo.co.uk

Emmanuel.viagogoofficial's Response to gabymorgan's Review

Written on: 14/09/2012

Hi Gaby,

We apologise for the issues you have experienced with our customer service. We are constantly looking for ways to improve our service!

Please can you share your transaction ID# so we can look at your order in more detail?

Thanks :)
The viagogo team!

Reply to this comment
Report this review
viagogo.co.uk