They have you over a barrel once you’ve clicked the ‘order’

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Avery317's review of Ticketgum - www.ticketgum.com

★☆☆☆☆

“They have you over a barrel once you’ve clicked the...”

Written on: 04/09/2017 by Avery317 (1 review written)

As I write this I imagine Ticketgum will respond by telling everyone that this review is fake and probably made up by one of their competitors.

I will leave it to you to decide whether you think my review is genuine and whether to use Ticketgum yourself.

Being a life long Liverpool supporter who lives in the South of England, it is almost impossible to obtain tickets for matches and therefore I had to resort to the internet to try to source 2 tickets for the Liverpool v Arsenal game (Sunday 27th August).

I also wanted to take my 8 year old son to his first game. After many years of brain washing, he also is a passionate Liverpool supporter!

This is not a complaint about the cost of the tickets (although they are unbeleivably expensive), when you go to a ticket agent you realsise you will be paying a premium. However I am complaining about the nature of the way in which they do business and their terms and conditions.

I ordered 2 tickets on Monday 10th July. Described as Longside Gold I paid 637 Euros. In short 2 tickets in the lower section (a great view, relatively close to the pitch).

On 23rd August (the Wednesday before the match) I received the tickets (actually someone’s membership cards). To my horror the ticket turned out to be in the last row (93) of the main stand at Anfield. They could not have been any further from the pitch.

I emailed Ticketgum to complain and to request alternative tickets (the one’s I actually ordered). After 3 emails chasing a response they finally sent a blunt email refering me to their T&C’s. No refunds available and all they would do is refund the difference between the cost of the tickets I paid for and the tickets I actually received. Left with no choice we went to the game.

Although it was a great match, I couldn’t help but feel really disappointed and angry. Afterall if I’d wanted tickets at the back of the stand, that’s what I would have ordered. If I’d known this stunt was going to be pulled, I either wouldn’t have ordered at all, or I would have found a different vendor.

I was told the refund would be processed in 3 working days. Today I emailed them as 5 days have passed and they said they have processed the refund (a miserable 90 Euros) today. That means we have paid 537 Euros for 2 tickets in row 93 of the main stand. They said it wil take another 7 – 10 business days for my card to be credited. Yet again, a huge gap between what they say and what actually happens.

Having read some other reviews more carefully (after the event), I now realise this happens frequently. So before buying tickets from Ticketgum, think long and hard. It’s a bit like ordering a top of the range car and when its delivered you find it’s the most basic model available. Yes they refund the difference, but that’s not the point, if I’d wanted the basic model that’s what I would have ordered. They have you over a barrel once you’ve clicked the ‘order’ button.

Good luck.

The father of a dissapointed 8 year old.

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