written by ElaineMacGregor145 on 22/08/2018
Bought tickets for a football match. Got no information when tickets would be delivered. Delivery was apparently attempted while I was out and then tickets were straight sent back to the seller. Customer service is very patchy, pointed out it was my responsibility to be in (!) and that tickets would be redelivered which they weren't. Stay away.
written by Elliss123 on 22/06/2018
I TICKETBIS well what can I say. Due to medical emergency I had to sell tickets back to them. ITS NOT MY FAULT I HAVE A BRAIN TUMOUR AND BRAIN CANCER . Thus leaving me out of pocket to start with. Sold tickets, did all the right things, usual crock of ... emailed to me. Your IBAN numbers wrong, NO IT WAS NOT . So I Input another IBAN from my bank. ‘Payment pending’ then payment in process and payment pending all the time ‘ . This was like this with the original IBAN number. So in went to Paypal. I the mean while taking photos of all conversations I had. Ask them to Tweet me 3 times but to no avail. Eventually got so frustrated. I used mass media against them . Straight away they reply on Twitter, they asked me to DM them, trouble was they didn’t follow me back. Cut a long story short I STILL HAVE BEEN PAID . Even after they followed me back . So use mass media against them. This should have been paid in 15 days after FA cup final . In my I opinion NEVER EVER DEAL WITH THEM . They are owned by Ebay , which in turn owns Paypal.
written by sarasara80 on 25/04/2018
I bought a ticket for the Champions League semi-final, Liverpool v Roma, for EUR830 from Ticketbis.net. When I received the confirmation email it was a child's ticket. Nowhere on their website did it make this clear and when you process the payment it makes no reference to it at all. I contacted them immediately and they refused to help saying that if you 'hover over a certain box (3mm wide) then restrictions should be listed in there'. Now I can see by so many other comments posted here that this is a frequent occurrence so even though they know this to be the case they have no intention of fixing this as they will happily continue to dupe people. I use ticket websites all the time and have seen this kind of misrepresentation or appalling customer service. If you email the Ticketbis online chat, they refuse to call you. What kind of reputable ticket company would refuse to take a call with a clearly distressed customer who has just parted with EUR820. My bank advised that this is a clear case of misrepresentation so we will be pursuing this however it is extremely disappointing and it has really shocked me. They messed me around so much and I spent 3 hours trying to resolve it. Their only solution after all that time was to buy another ticket from them. There is no way I would use this company EVER again. What a complete and utter disgrace. Please think carefully before you use them. If your transaction goes fine then that is okay but if not and you want any kind of support or customer service then forget it. They avoid you and hide behind the fact that you can't call them.
written by on 25/04/2018
I Purchased 2 tickets for my son and husband to watch chelsea fc v burnley I paid £262.32 for the tickets when I received them the price on the tickets was £30 then to add insult to injury when they got to burnley the tickets were not for the Chelsea end (who are the team my son supports) so when his team scored a goal he was too scared to cheer. So I would NEVER ever buy any tickets from Ticketbis again I would rather miss out than give money to this company
written by FletcherNL on 16/04/2018
Ordered Chelsea Southampton tickets for Saturday 14th April no tickets no reply on there awful email system, £127 down and extremely frustrated. So annoyed at myself for not checking the reviews out first on this company. MY ADVICE TO ANYONE WOULD BE DO NOT PURCHASE TICKETS FROM THIS COMPANY.
written by MINTY.1965 on 12/04/2018
wanted 2 Liverpool v Bournemouth tickets for my sons 18th birthday paid over 300 euros and no tickets total RIP OFF MANY THANKS
written by clarissedandrea on 16/03/2018
Wish I could put 0 stars!!! Bought two tickets for ManCity vs. Chelsea, at 125 pounds each, both were fake!!! I have received fake paper tickets!!! Please guys do not buy anything on this website as it is very fraudulous, I have seen many people who have been in the same situation as me. This website needs to be taken down!!! No contact, no emails on the website.
written by Jaquand185 on 06/03/2018
Never ever book anything with this company they sent us fake tickets not worth the disappointment....
written by on 13/02/2018
I bought 3 tickets to Chelsea v West Brom through Ticketbis for my family for a Christmas. After booking I read the reviews and got very nervous had I picked the right company to do this as most of the reviews didn’t fill me with confidence. I want everyone who reads this to know I thought they were amazing anything I needed to ask was delt with efficiently and with care. The tickets came 4 days before the game. We went to the game last night and had the most amazing time thankyou Ticketbis my little boy has never been happier.
written by 71McIntyre on 01/02/2018
I have dreamt of going to the world cup for years, this year i decided to give myself a treat and go to it. I bought tickets for two different games. Not only, this company does not have a customer service phone number, they will not send my tickets to my home address in the US. They charged me $45 for shipping for each ticket and they charged me 3 times the face value. APparently they want to mail my tickets to wherever i will be staying in Russia which is not trust worthy considering I wont arrive until the day before the actual game. I am so completely disgusted with this transaction. I am pretty sure i spent $1,200 for nothing. DONT BUY FROM THIS SITE!!!
written by SCAMFRAUD12 on 27/01/2018
In october i brought my son manu v tottenham tickets for christmas, the match is in 4 days!! On wednesday i recieved an email saying exact words 'turns out your tickets are physical tickets'i did not pay for this and ticketbis want me to collect them at a hotel near a venue! I paid for e-tickets to be downloaded a day or a few hours before the match!!After countless emails they refused me a refund! Even tho i was missold them which cost me £300. They have now said they have sent my address to the correct deparement for them to be sent before the match, i doubt very much this is going to happen! Ive gave them my telephone numbrer loads of times to resolve the problem and heard nothing! I can no longer acess my ticketbis account because my email is apparently unvaild!!! Do not choose ticketbis they take your money. My advice is everyone that has not had refunds or been missold tickets, take screen shots of everything! Dont give up! Report to the police! Bbc watchdog! And together we can bring this website down!!!
written by on 23/01/2018
STAY AWAY FROM THIS COMPANY AT ANY COST !!!!! SOLD TICKETS AND NOT BEING PAID FOR MORE THAN 2 MONTHS!!! CUSTOMER SERVICE IS A TOTAL P.O.S.., THEY NEVER EVER COME BACK TO YOU OR UPDATE YOU ON ANYTHING, JUST PLAYING YOU AROUND UNTIL YOU GIVE UP Event took place in October and the company said that payment is made on 17th of November. NOTHING EVER ARRIVED 1st contact about the payment problem: 4-Dec, followed by 1-month "investigation" 2nd contact : 2-Jan, with another 2 weeks of "investigating" 3rd contact: 15-Jan with the query supposed to be raised to "greatest urgency" AND STILL NO ONE CARES TO UPDATE YOU ON ANYTHING WORST (WORST!!!) CUSTOMER SERVICE EVER, UNBELIEVABLE
written by michellefelton on 25/12/2017
Everything from booking point to customer service to delivery of tickets was top class customer service. I will highly recommend this site when booking local and international events. Site it trustworthy and very safe. Glad to have used this site. There is nothing bad from my side to write because I received good service. When I was in doubt I sent mails and got a reply in the turn-around-time. I will definitely be using Thinus site in the future.
written by lukemills on 11/12/2017
I will wait until tomorrow midday before I post a review on all social media accounts and on review centre. The whole weekend was ruined after you sold me child tickets as adult tickets. Then once I told you I didn't want child tickets you told me it's cancelled and I can get my money back to buy other tickets. The refund never came and I didn't have money for new tickets so myself and the two friends that made the trip to wembley couldn't go and wasted the whole weekend. Now I'm still broke with no money because I still have not got the refund and because of your company I've missed what looked like a great game . Something needs to be done asap to rectify this. Totally unacceptable . And not to mention not one reply to my emails I've been sending. 4Q08217D5N24
written by 260Bateman on 25/11/2017
I ordered and paid for my tickets , they were available to download three days before the event . Two days before the event I realised I'd been given incorrect seats , I emailed immediately . Ticketbis confirmed they were incorrect and would contact the seller right away. I was emailed and phoned and the correct tickets were available for me the very next day. The service was quick and professional . They dealt with my queries quickly and rectified with plenty of time . I read all the negative reviews after my purchase , and was disheartened when the tickets were wrong . However Ticketbis restored my faith as the tickets arrived and the event was enjoyed .
written by Raidens339 on 17/11/2017
Just ordered arsenal tickets for the 12th December for my sons birthday. The terms and conditions said no money would be taken from my account u til after the event however the money has been taken from my bank straight away. There seems to be no contact details
written by agashehata on 27/10/2017
Bought 2 tickets from ticketbis for son's 18th birthday to see beloved Arsenal and patiently waited for 3 months ... should have been delivered yesterday but now even his account is blocked and not recognised. Online chat has programmed generic answers and no humans. Can ticketbis pls get in touch ASAP????
written by Barnet16 on 29/08/2017
I purchased 2 tickets for spurs v Burnley , did not receive any tickets, cannot get thru on contact no. Several e-mails not been answered, terrible customer service. Where did my money go? I don't suppose I'll ever know. Will never use this company again, and can't believe anyone in their right mind would.
written by stephanev on 20/07/2017
Bought premium tickets for pgl tauron arena. 5 of them actually to a value of GBP300. After chasing tickets for 3 months and being told each time I had to wait until a couple of days before the event... I got a phone call from ticketbis telling me they could not fulfil my order and tried to swap tickets for the cheaper ones. I asked them for a refund and then nothing , no confirmation of cancellation/refund etc. Put a block on the transaction on my credit card. Also their customer service is awful and most of the time they do not even get back to you. frankly avoid using them. They have wrecked the event for my kids. Thank god, I never believed I would get the premium tickets from them so I went ahead and bought standard tickets too from the organisers! AVOID!
written by Parsonsmk461 on 13/07/2017
This was a professional experience and helpful, took time to explain and replied to all of my uncertainties, would use and recommend to others. The tickets requested were, with my consultation replaced with another row, ( due to an error) but still in the same sector, a mere 3 meters higher, in the real picture not an issue. Delivery of the tickets was swift and all took place within 3 days from start to finish.
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As rated by our community of reviewers
Lukemills's Response to lukemills's Review
Written on: 11/12/2017
Still no refund