Written on: 02/03/2013 by CarefulConsumer (2 reviews written)
Absolutely useless company. Booked a hotel stay through them for a Christmas trip, only for them to send a brief last minute e-mail saying there had been a 'mix up' and the rooms I'd booked were no longer available. This then meant I had to cancel the entire trip, disappointing family and friends who were travelling from around the country to go with me.
Then, in the evening of what would have been the first day of the trip, the rooms were available - but obviously far too late for anyone to attend, especially given the distances some of us would have been travelling. As such, they then refused to refund the cost of the hotel rooms, saying that they had provided them and it was my fault I couldn't attend.
All in all, terrible service, and even worse customer service - rude, inefficient and unfriendly. They absolutely ruined what should have been a special occasion, and I would strongly suggest anyone avoid booking with them.
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Written by jamescute