Theatreline - www.theatreline.com Reviews
Latest Reviews
★★☆☆☆
“i have booked theatre tickets for the bodyguard next...”
Written on: 20/03/2013
i have booked theatre tickets for the bodyguard next sat 23.2.13 and hotel accomodation, no tickets have arrived at my home yet, trying to contact them, they dont reply to e mails nor do they answer the phone, dont know what to do. (read more)
★☆☆☆☆
“Very upset”
Written on: 19/02/2013 by zxcvbn
My husband who is not use to the computer (a definite lead-dite)found this web site and decided to book a weekend in London taking in a show as a Christmas present for me. He was well pleased with himself as he managed to get around the booking on line and pay his money. Needless to say how upset we both are now to find the money has all gone, we haven't got our weekend in London, nor any show, and I've lost my Christmas present. He should have read the reviews before having any dealings... (read more)
★☆☆☆☆
“Theatreline have gone into administration”
Written on: 17/02/2013
This company went into administration on Friday the 15th of February. Lots of people wil have had money taken and have nothing booked. Please, if you have a booking with them check directly with the hotel, restaurant, theatre etc before travelling as you may end up having to pay out for new accomodation etc. Even if you have a confirmed booking the venue may not have been paid and the accomodation or event tickets you are showing as confirmed will not be there. (read more)
★☆☆☆☆
“Dont use them”
Written on: 15/02/2013 by smarti15
I booked a surprise for my daughters 18th birthday and we never got the tickets and they have kept my money. Dont make the mistake I made. (read more)
★☆☆☆☆
“do not use theatreline”
Written on: 03/02/2013
Tried replying to customer review but wouldn't go through surprise surprise. Ok here goes I'm absolutely disgusted by the treatment I received from theatre line and it's staff on the call centre booking line.IBooked a surprise valentine weekend to see phantom of the opera and one night stay at the Corus Hotel. On arrival at the hotel I was told that the hotel booking had been cancelled. Not by us but by the agent who had arranges the hotel bookings on your behalf. The hotel insisted that we... (read more)
★★★☆☆
“GLAD I DIDNT READ REVEIWS BEFORE BOOKING”
Written on: 25/01/2013
Booked tickets via Theatreline.com for my husbands 50th birthday before reading all the reveiws thankgod i did. Asked for tickets to be posted out like everyone they were never received, rang everyother day saying still hadnt receivied them but kept being told theyd been sent. Checked hotel had been booked which it had, spoke to Candy again on day were supposed to be there she said go to box office half hour before. We went to be honest not expecting tickets to be there due to reviews but... (read more)
★☆☆☆☆
“I wouldn't recommend this shower to my worst enemy”
Written on: 25/01/2013 by Metropolitan_Line (1 review written)
Terrible communications, terrible service, they couldn't care less about their customers as long as they've got your money. TheatreLie are no longer on Facebook or Twitter as people will get to hear just how awful they are. If you want to get West End theatre tickets use a proper company. TheatreLie are NOT a STAR company but on the website they claim that they buy their tickets from STAR members, this gives you NO PROTECTION from their incompetence. Only use STAR members to purchase... (read more)
★☆☆☆☆
“Worst company and customer service ever!!! ”
Written on: 16/01/2013
asking if they could send the tickets out as they’re a pressie for someone. They said that wasn’t a problem, they’d send them recorded delivery. No tickets arrived before or after Xmas. We still hadn’t received the tickets last week so I called them back on the 9th Jan. Their response was “ The show has been cancelled, we sent you an email” Needless to say I hadn’t received any email, so I requested a refund. I called them back on Thurs 10th Jan and they confirmed a refund had... (read more)
★☆☆☆☆
“Worse Customer Service Ever Received!”
Written on: 08/01/2013
If I could give them no stars I would have done. I have never dealt with such rude, unhelpful, money grabbing swindlers in my life. It has cost me god knows how much in premium rate calls trying to sort this out, they have refused refunds of the delivery charge even though my tickets were not received. I have been passed from pillar to post and even the managers don't seem to care. Currently in the process of taking my complaints higher. Do not touch with a barge pole! (read more)
★☆☆☆☆
“Awful Customer Service after online-booking”
Written on: 04/01/2013
I booked 2 theatre tickets online way before xmas as a gift for a friend. I expected tickets to be dispatched but when they did not arrive I called the publisised number several times but it constantly just rang out! I emailed their admin@theatreline.com email no less than 3 times asking for confirmation of dispatch, along with some other general Qs, and no one ever responded!!!!!!!! i am now less than 1 week from the show date and I have not had any confirmation of the tickets being made... (read more)
See next 10 reviews
Showing 1 - 10 of 15 Reviews
★☆☆☆☆
“TOTAL CON - DO NOT USE - EVER !”
Written on: 01/12/2012 by Thegirds
We bought an overnight theatre/hotel package for £139.00 per person to see Mama Mia in London on 6th October. On Friday 5th we rang to confirm everything was in order as we had arranged to collect the tickets at the theatre, only to be told they had forgotten about our booking and we had no hotel to stay in, they did however arrange another hotel (in Euston) much further out than the one we had booked near Oxford Street but confirmed our theatre tickets were all in order. However on... (read more)
★★★★★
“II booked for the 1st time with Theatreline to and see...”
Written on: 15/11/2012 by Seamstress (1 review written)
II booked for the 1st time with Theatreline to and see Shrek 2 months ago And from from start to finish I received an exceptional services! Not only the staff very helpfull I received my tickets on time and everything went very smoothly! At first I like everyone else was sceptical but reading hundreds of good reviews on their website I decided to make a booking with them and frankly I made a great choice. I will definitely use this website again without any doubt! Great service and good... (read more)
★☆☆☆☆
“DO NOT USE - TOTAL CON”
Written on: 29/10/2012 by ScarlettApril (1 review written)
TheatreLine are a JOKE. I have never experienced such bad customer service in my life! I booked a theatre/meal deal to watch Billy Elliot in London and was guaranteed seats in the Stalls/Dress circle at Face value of £62.50. I even phoned up to double check this with them twice before going ahead and booking. I then revived my booking confirmation stating seats in Stalls/Dress Circle, which was great. Then I received another email with the seats allocation – Grand Circle at the back,... (read more)
★★★★★
“great service, great priced tickets, great show, very...”
Written on: 05/09/2012
I booked theatre break with Theatre Line, it is easy to book,best deal I ever had. My family really enjoy the trip, would happily book with theatreline again.The whole process was very easy to use and at the theatre the collection of tickets was hasstle free. (read more)
★★★★★
“Theatreline.com - Theatre tickets & Hotel bookings”
Written on: 24/08/2012 by sammyiam (0 reviews written)
I don't know if any of you guys have ever used this site but I thought I'd mention it. I've used many websites to book theatre tickets in the past and this is by far the easiest and most pleasant. Firstly, booking online was easy and there were no hidden costs, I paid what I saw on the site and that's is. Secondly, I collected the tickets from box office so I didn't have to worry about losing them and lastly, my son and I used the 'free dinner' deal and got a meal at a restaurant after the... (read more)
Tinkywinky1999's Response to sammyiam's Review
Written on: 04/01/2013
I booked 2 theatre tickets online way before xmas as a gift for a friend. I expected tickets to be dispatched but when they did not arrive I called the publisised number several times but it constantly just rang out! I emailed their admin@theatreline.com email no less than 3 times asking for confirmation of dispatch, along with some other general Qs, and no one ever responded!!!!!!!! i am now less than 1 week from the show date and I have not had any confirmation of the tickets being made available either by post or upon collection, despite them saying you can check these details by calling or emailing their helplines! I WILL NOT BE USING THEM AGAIN, NOR WILL I RECOMMEND ANYONE ELSE TO EVERY USE THEM! BE WARNED.
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Scarlettapril's Comment
Written on: 31/10/2012
After writing this review, I was told I was allowed to have my meal (that I had already paid for) and had my seats changed, to equally as bad/cheap seats in the "restricted view" section. So still not to the value of £62.50 that they should have been. However the theatre kindly let us sit in some spare seats a few rows forward, the show was fantastic and I highly recommend seeing it. I do not recommend you book your tickets through Theatreline though as they caused my nothing but grief.