Poor customer service

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The Ticket Factory www.theticketfactory.com
★★☆☆☆
1.8
22.0% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

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Anthony200's review of The Ticket Factory www.theticketfactory.com

“Poor customer service”

★☆☆☆☆

written by Anthony200 on 23/07/2014

Did not supply me with the ticket I ordered, then had to go out of country, promised ticket to a friend ticket never arrived, when back in country ,chased up , event had passed wanted refund, would not give it to me, I asked them to check if ticket had been used, said that was not the point and they would not give a refund.
I think on reading other reviews this company does not always send out tickets and hopes customers do not chase up, dreadful service and I will never use this company again

  • Women's open at royal birkdale

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • Average

    Booking fee

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Sumosean's Response to Anthony200's Review

Written on: 08/09/2014

Contact your card issuer and ask for a "charge back"

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