StubHub UK Reviews - www.stubhub.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

“Ticket never even got sent!!!”

Written on: 22/03/2015 by jimmyoople (1 review written)

Tickets didn't arrive by Tuesday when they were supposed to, or indeed Friday when the concert was. Ups showed only a label was printed and NEVER sent or intended to be sent. Stubhub didn't help when I contacted them the day before the concert to cancel it because my ticket hadn't even been sent yet and they replied with something about a 'fan protect guarentee' - which basically means I go back onto the Stubhub website, see my concert is now a 'past order' and there's no button or way to file… Read Full Review

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“Used the site twice”

Written on: 21/01/2015 by Jamison91 (1 review written)

Used this site twice and got my tickets both times. The first time was an NFL match at Wembley when the Cowboys came to town in late 2014. Tickets came in the mail without any drama. The second was a match day pickup at Goodison park on the 26th Dec, where stubhub appear to have a relationship (I picked up from the club collection area). The latter was even below cost… Read Full Review

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“Be aware”

Written on: 18/12/2014 by AristoPoes (2 reviews written)

If You buy ticketsvia them and the concert is postponed, you are stuffed if you can't attend the new date, no refund, and as you are not the original purchasers you can't get the money from the original ticket issuer either. I will never buy again… Read Full Review

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Wazb2015's Response to AristoPoes's Review

Written on: 16/01/2015

In which case all you need to do to get some/all/more money back is to re-list them with Stubhub again. I appreciate that it's not but it should be the case than in situations such as that they you are able to do so without needing to pay any sell fee to them.

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Aristopoes's reply to Wazb2015's Comment

Written on: 16/01/2015

All very great but if there is only about 5 days no chance of getting it sold and shipped in time. It's the principle that matters. it's simply ridiculous that you can't get the money back, I am not even talking about the extra I paid to get the tickets, but just the original price. To add insult to the madness, parking is the same thing, you can't get your money back if you pre booked, they won't even change your parking ticket to the new date. I won't order again here, nor with the ticket company and will never pre book the parking again. I've been friendly with my 2 stars as the basic principle of the system is great but for that amount you pay extra they should be able to offer a bit more security.

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Andiamo's Response to AristoPoes's Review

Written on: 21/01/2015

Yes, it sucks. But sadly if a concert is postponed (rather than cancelled) no ticket agency will offer you a refund.

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“Wait for 3 days and never get my ticket. ”

Written on: 13/07/2014 by dytx (1 review written)

They use UPS to send the ticket and it never into my hands. I booked the ticket for Richard III on 25/6. 7/9 they already have alarm in tracking website that the address is incorrect.( But the truth is it's nothing wrong with the address!!!!!!!) They didn't inform me but I provides my clearer address anyway on 11/7. THEY STILL CAN"T FIND THE ADDRESS. Hey I live in London not efing countryside ok? USE GOOGLE MAPS for Pete's sake!!!! And UPS said I need to collect the ticket at their center… Read Full Review

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“Shocking Company”

Written on: 17/06/2014 by wolvesweaver00 (1 review written)

I sold tickets to Arctic Monkeys gig on 20/05/2014 the tickets got delivered fine and I was expecting the money within 5-8 days. It is now nearly a month and have still not received any money as of today - 17/06/14!!! I have been in contact with them and they issue the same response every time that there has been an error with there system and they will get it sent out again and be in my account in 5 days. This has happened four times, absolutely shocking customer service, would not recommend… Read Full Review

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“Greedy and useless site for selling tickets”

Written on: 04/06/2014 by Wright30 (1 review written)

Since Ebay stopped allowing customers to sell tickets Stubhub is supposed to be the site to use as directed by Ebay. It is a useless site for selling,it doesn't work. Their mark up is just sooo greedy and yet they try to disguise this huge mark up from buyers.However,now the buyer has no point of reference no name or person to deal with just a faceless void. Ebay saw how popular ticket sells were and wanted to muscle in on the action.In essence they got greedy. I cannot see how Stubhub has… Read Full Review

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Andiamo's Comment

Written on: 04/06/2014

Stubhub has actually gone from strength to strength since coming to the UK.
Unlike eBay, there are no listing fees for sellers - neither do the sellers have to pay a commission on their payments from Paypal.
The price that buyers see is a final price - no nasty surprises at checkout. They also have the added bonus of a guarantee from Stubhub that they will either receive their tickets or a full refund. This was something they didn't get on eBay.

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Wazb2015's Comment

Written on: 16/01/2015

It's not better for buyers or sellers. There were always horror stories from ebay but the reality with these things is that as long as you have some common sense and were careful ebay was a cheap way to get the same product you're getting through stubhub for a much higher price. Buyers need to be aware that almost a quarter of the sales price of every ticket they buy goes to Stubhub (albeit this does include delivery charges) so I would be fairly confident that the price of an average ticket has risen a good 5 to 10% since they started out over here.

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“Poor and costly”

Written on: 26/05/2014 by Girls2000 (1 review written)

Use this site to sell your under face value tickets and see how much they add. Tried to sell at less than face value with free postage on ebay but seems you have to use stub hub so the ebay company can continue to extract money for free !!… Read Full Review

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Andiamo's Response to Girls2000's Review

Written on: 27/05/2014

Ebay no longer allow you to sell event tickets - but when they did they charged a listing fee and a final value fee once the tickets were sold. If the buyer paid with Paypal they would also deduct an amount from that.
Stubhub charge nothing for listing and do not deduct anything from your Paypal payment.
So - it's as broad as it's long.
These companies have to charge something somewhere along the line, otherwise they would be out of business pretty sharpish.

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Wazb2015's Response to Girls2000's Review

Written on: 16/01/2015

Stubhub are undeniably more expensive to sell with than ebay but because they present the fees they charge both parties (buyer and seller) separately they manage to obscure this. With ebay you were charged a small, non-refundable listing fee (about 30p or so) and then a FVF fee of about 10%. This roughly equates to the 12% that an occasional seller is charged on stubhub. That is the seller of the tickets chooses the price at which they wish to sell and agree to pay 12% of this to stubhub if/when the ticket sells. So far so similar. However if you want the ticket to appear on Stubhub for a specific price (either lower than other tickets of the same type or just at so called 'face value') then you have to take into account the additional 18% buyer fee that Stubhub will add on to your price. So if you want a ticket to appear on their website with a sales price of £99.99 you would need to list it for £84.74 and expect to receive just £74.57! That's a big mark up for what is, as many sellers on ebay demonstrated time after time, an essentially unnecessary middle man. Fear made it possible, as avoidable as any other but potent enough to seemingly justify a change that has led to a big price hike for buyers. And anyone who thinks that professional timewaster MPs plans for greater 'transparency' would benefit the consumer should bear in mind the negative consequences of ill informed scaremongering (and having read some of their debates there are few more ill informed than MPs).

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Andiamo's reply to Wazb2015's Comment

Written on: 21/01/2015

Once again her "reforms" were rejected across the board in Parliament. I find it amazing that her crusade (which was prompted by her daughter not being able to get tickets for Take That) takes up so much Parliamentary time. She represents one of the most underprivileged areas in the country and I am sure her constituents would prefer her to use her time in Parliament to their benefit. I doubt very much if concert tickets are very high up in their list of priorities.
Her "reforms" have now gone back to the House of Lords and will then be returned to the House of Commons once more, where they will be defeated again. What a waste of time!

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“Smart business scalpers still win unfortunately”

Written on: 11/05/2014 by Angry_Brit (3 reviews written)

Loved that I got access to a sold out concert at the arena. However the markup by the seller was over 3 times the value. Not really Stubhub's fault, as they made the tickets available to me, but they should set a maximum price floor and ceiling to keep the marketplace level… Read Full Review

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Wazb2015's Response to Angry_Brit's Review

Written on: 16/01/2015

You might want to bear in mind that of the price you pay the actual seller only receives less than 3 quarters. This is because Stubhub charge a 12% sales fee PLUS an 18% buyer fee. Obviously this is all hidden to the actual buyer as you quite rightly see only the price you are asked to pay. As for the price that the seller set well that's just a question of supply and demand, as you say it was sold out, and if you made the decision to pay the asking price for that experience then really what are you complaining about?! Surely as it's something you were happy to pay for (after all we're not talking about anything essential here) you should just be glad that the opportunity to do so exists.

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“Unsubscribe is not honoured”

Written on: 24/04/2014

I received too many emails from Stubhub so followed the unsubscribe link...and have done every week for the last 5 weeks yet they continue to send me emails...surely this is illegal?… Read Full Review

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Andiamo's Comment

Written on: 24/04/2014

How irritating. Try calling them on their freephone number.

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“O.K afterall”

Written on: 31/03/2014 by ooexit (1 review written)

I bought front row seats for Dancing on Ice for my daughter for Christmas then read the reviews and was horrified. I was really anxious about the tickets as she had asked for front row seats and I was terrified if anything went wrong they would not be able to replace my tickets with tickets on the front row. I am really very very happy to say there were no problems on the night we had a fantastic evening so thank-you stub hub for making one… Read Full Review

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“AMAZING MICHAEL BUBLE CONCERT NIA BIRMINGHAM 13/03/2014”

Written on: 15/03/2014

WAS REALLY NERVOUS BUYING THESE TKTS AS COST WAS HIGH COZ WERE FOR BLOCK B FRONT ROW!!! Contacted stubhub on a few occasions and they were really great. The tickets arrived a couple of weeks before concert date 13/03/2014 NIA BIRMINGHAM. ARRIVED AT VENUE WITH TICKETS STILL A LITTLE NERVOUS BUT NO PROBLEMS AT ALL! Amazing seats centre row right in line with MICHAEL BUBLE MIKE STAND,WE COULD ALMOST TOUCH HIM!! I WOULD HAVE PAID EVEN MORE FOR THE TKTS !! To experience having the BEST SEATS AT… Read Full Review

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“DO NOT BUY TICKETS FROM STUBHUB, THEY ARE REFUNDED...”

Written on: 28/02/2014 by Carpet123 (1 review written)

WE RECENTLY PURCHASED TICKETS FROM STUBHUB FOR SAM SMITH AT THE RITZ MANCHESTER. OUR TICKETS WHERE SCANNED AND A BIG FAT RED CROSS COMES UP OFF THE SCANNING MACHINE STATING REFUNDED TICKETS. WE PAID OVER AND ABOVE THE £11 FACE VALUE (£112.00 WITH BOOKING FEES ETC)TO GO AND SEE SAM SMITH ONLY TO BE TOLD THAT THE SELLER HAD REQUESTED AND RECIEVED A FULL REFUND FOR THE TICKETS WE HAD PURCHASED. ABSOLUTE FRAUD. THIS IS THE FIRST TIME OF PURCHASING THROUGH STUBHUB AND MOST DEFINATELY THE LAST!… Read Full Review

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Andiamo's Response to Carpet123's Review

Written on: 28/02/2014

Stubhub didn't sell you the tickets - an individual did and you can be sure that Stubhub will not be paying him/her and will also be debiting a penalty from their credit card. It beggers belief that people do this sort of thing. Can't understand why, because they are only going to end up out of pocket.

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Carpet123's reply to Andiamo's Comment

Written on: 28/02/2014

the first review i wrote was in frustration, after speaking to stubhub during the course of today, they have been most helpfull and hopefully there is light at the end of the tunnel and stubhub can resolve this matter.
will update on the outcome. thanks

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“Nerve wrecking wait but managed to get them on time”

Written on: 27/01/2014

I am a huge Taylor Swift fan and was excited to know she would be performing in London this February. Initially I attempted to buy the tickets through the official websites (e.g. Ticketmaster) but they were completely sold out within the first few minutes to my dismay. As I was desperate at this point, I decided to Google any alternative websites and found StubHub among a number of other third party resellers. I was very skeptical from the time I purchased the tickets from them up till when I… Read Full Review

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“The Sylistics.Excellent! ”

Written on: 30/11/2013 by kelster09 (1 review written)

This is the 1st time I have used stubhub and I must admit I was a little apprehensive after reading some of the reviews. I ordered my tickets online and they came through as an instant download on my email. I did have some trouble downloading them as it was saying that they were not available every time I tried to download them. I contacted customer service and they sent them to me directly via email. Panic over! I printed them off 1st time. Had no problem getting into the venue and our seats… Read Full Review

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“Excellent service”

Written on: 19/11/2013

Brilliant service, professional and efficient. I used it for the first time but information from the telephone adviser was clear and helpful. Ticket collection from the London office was quick and seamless. Staff was exceptionally helpful and friendly. Would definitely recommend StubHub to others and will use again myself. Well done!… Read Full Review

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“Perfect Experience”

Written on: 18/11/2013

The purchase went smoothly, the pick-up was great (even had a little party going), and no trouble getting into the venue. As a bonus they assisted my husband and I who had purchased separate tickets -same row, but different not next to one another, with getting seats together. Wonderful of her to go out of her way to make our experience that much more enjoyable… Read Full Review

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“Hassle free - got exactly what was wanted”

Written on: 07/11/2013

My daughter was desperate to go to the Teen awards and had no luck getting tickets in spite of trying everything. She got her tickets form Stub hub 3 days before the event. They were a little more expensive than the face value, but she was happy to pay the extra. We were able to order them very easily, they downloaded quickly, and she got into the event with no hassle , had great seats, and had a brilliant time.I was very wary of buying tickets from a 3rd party, but it couldn't have worked… Read Full Review

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“England rugby tickets”

Written on: 07/11/2013

Initially there was a problem with the first set of tickets I brought,, however stub hub were on the phone calling me before I realised there was a problem. When home from work I called stub hub, can't remember the name of the chap I spoke with, but he upgraded my tickets at no extra cost and the Rugby match at Twickenham was fantastic. Thoroughly professional service!… Read Full Review

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“NFL 49's Wembly experience”

Written on: 07/11/2013

Brilliant event great tickets which arrived as expected would use stub hub again… Read Full Review

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“Got there in the end”

Written on: 07/11/2013

After booking tickets for a birthday present and being really excited abiut going 2 days before stubhub called and said not a trusted seller so tickets cancelled not a good start and 2 very upset daughters i thought not a good start st the same time of booking theses tickets i also booked 6 more tickets for michael buble a couple of weeks before we were supposed to go again i got a call to say not a trusted seller so again cancelled started to get very dispondent but got my money back they also… Read Full Review

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