StubHub UK Reviews - www.stubhub.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

“Wait for 3 days and never get my ticket. ”

Written on: 13/07/2014 by dytx (1 review written)

They use UPS to send the ticket and it never into my hands. I booked the ticket for Richard III on 25/6. 7/9 they already have alarm in tracking website that the address is incorrect.( But the truth is it's nothing wrong with the address!!!!!!!) They didn't inform me but I provides my clearer address anyway on 11/7. THEY STILL CAN"T FIND THE ADDRESS. Hey I live in London not efing countryside ok? USE GOOGLE MAPS for Pete's sake!!!! And UPS said I need to collect the ticket at their center… Read Full Review

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“Shocking Company”

Written on: 17/06/2014 by wolvesweaver00 (1 review written)

I sold tickets to Arctic Monkeys gig on 20/05/2014 the tickets got delivered fine and I was expecting the money within 5-8 days. It is now nearly a month and have still not received any money as of today - 17/06/14!!! I have been in contact with them and they issue the same response every time that there has been an error with there system and they will get it sent out again and be in my account in 5 days. This has happened four times, absolutely shocking customer service, would not recommend… Read Full Review

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“Greedy and useless site for selling tickets”

Written on: 04/06/2014 by Wright30 (1 review written)

Since Ebay stopped allowing customers to sell tickets Stubhub is supposed to be the site to use as directed by Ebay. It is a useless site for selling,it doesn't work. Their mark up is just sooo greedy and yet they try to disguise this huge mark up from buyers.However,now the buyer has no point of reference no name or person to deal with just a faceless void. Ebay saw how popular ticket sells were and wanted to muscle in on the action.In essence they got greedy. I cannot see how Stubhub has… Read Full Review

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Andiamo's Comment

Written on: 04/06/2014

Stubhub has actually gone from strength to strength since coming to the UK.
Unlike eBay, there are no listing fees for sellers - neither do the sellers have to pay a commission on their payments from Paypal.
The price that buyers see is a final price - no nasty surprises at checkout. They also have the added bonus of a guarantee from Stubhub that they will either receive their tickets or a full refund. This was something they didn't get on eBay.

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“Poor and costly”

Written on: 26/05/2014 by Girls2000 (1 review written)

Use this site to sell your under face value tickets and see how much they add. Tried to sell at less than face value with free postage on ebay but seems you have to use stub hub so the ebay company can continue to extract money for free !!… Read Full Review

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Andiamo's Response to Girls2000's Review

Written on: 27/05/2014

Ebay no longer allow you to sell event tickets - but when they did they charged a listing fee and a final value fee once the tickets were sold. If the buyer paid with Paypal they would also deduct an amount from that.
Stubhub charge nothing for listing and do not deduct anything from your Paypal payment.
So - it's as broad as it's long.
These companies have to charge something somewhere along the line, otherwise they would be out of business pretty sharpish.

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“Smart business scalpers still win unfortunately”

Written on: 11/05/2014 by Angry_Brit (3 reviews written)

Loved that I got access to a sold out concert at the arena. However the markup by the seller was over 3 times the value. Not really Stubhub's fault, as they made the tickets available to me, but they should set a maximum price floor and ceiling to keep the marketplace level… Read Full Review

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“Unsubscribe is not honoured”

Written on: 24/04/2014

I received too many emails from Stubhub so followed the unsubscribe link...and have done every week for the last 5 weeks yet they continue to send me emails...surely this is illegal?… Read Full Review

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Andiamo's Comment

Written on: 24/04/2014

How irritating. Try calling them on their freephone number.

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“O.K afterall”

Written on: 31/03/2014 by ooexit (1 review written)

I bought front row seats for Dancing on Ice for my daughter for Christmas then read the reviews and was horrified. I was really anxious about the tickets as she had asked for front row seats and I was terrified if anything went wrong they would not be able to replace my tickets with tickets on the front row. I am really very very happy to say there were no problems on the night we had a fantastic evening so thank-you stub hub for making one… Read Full Review

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“AMAZING MICHAEL BUBLE CONCERT NIA BIRMINGHAM 13/03/2014”

Written on: 15/03/2014

WAS REALLY NERVOUS BUYING THESE TKTS AS COST WAS HIGH COZ WERE FOR BLOCK B FRONT ROW!!! Contacted stubhub on a few occasions and they were really great. The tickets arrived a couple of weeks before concert date 13/03/2014 NIA BIRMINGHAM. ARRIVED AT VENUE WITH TICKETS STILL A LITTLE NERVOUS BUT NO PROBLEMS AT ALL! Amazing seats centre row right in line with MICHAEL BUBLE MIKE STAND,WE COULD ALMOST TOUCH HIM!! I WOULD HAVE PAID EVEN MORE FOR THE TKTS !! To experience having the BEST SEATS AT… Read Full Review

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“DO NOT BUY TICKETS FROM STUBHUB, THEY ARE REFUNDED...”

Written on: 28/02/2014 by Carpet123 (1 review written)

WE RECENTLY PURCHASED TICKETS FROM STUBHUB FOR SAM SMITH AT THE RITZ MANCHESTER. OUR TICKETS WHERE SCANNED AND A BIG FAT RED CROSS COMES UP OFF THE SCANNING MACHINE STATING REFUNDED TICKETS. WE PAID OVER AND ABOVE THE £11 FACE VALUE (£112.00 WITH BOOKING FEES ETC)TO GO AND SEE SAM SMITH ONLY TO BE TOLD THAT THE SELLER HAD REQUESTED AND RECIEVED A FULL REFUND FOR THE TICKETS WE HAD PURCHASED. ABSOLUTE FRAUD. THIS IS THE FIRST TIME OF PURCHASING THROUGH STUBHUB AND MOST DEFINATELY THE LAST!… Read Full Review

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Andiamo's Response to Carpet123's Review

Written on: 28/02/2014

Stubhub didn't sell you the tickets - an individual did and you can be sure that Stubhub will not be paying him/her and will also be debiting a penalty from their credit card. It beggers belief that people do this sort of thing. Can't understand why, because they are only going to end up out of pocket.

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Carpet123's reply to Andiamo's Comment

Written on: 28/02/2014

the first review i wrote was in frustration, after speaking to stubhub during the course of today, they have been most helpfull and hopefully there is light at the end of the tunnel and stubhub can resolve this matter.
will update on the outcome. thanks

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“Nerve wrecking wait but managed to get them on time”

Written on: 27/01/2014

I am a huge Taylor Swift fan and was excited to know she would be performing in London this February. Initially I attempted to buy the tickets through the official websites (e.g. Ticketmaster) but they were completely sold out within the first few minutes to my dismay. As I was desperate at this point, I decided to Google any alternative websites and found StubHub among a number of other third party resellers. I was very skeptical from the time I purchased the tickets from them up till when I… Read Full Review

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“The Sylistics.Excellent! ”

Written on: 30/11/2013 by kelster09 (1 review written)

This is the 1st time I have used stubhub and I must admit I was a little apprehensive after reading some of the reviews. I ordered my tickets online and they came through as an instant download on my email. I did have some trouble downloading them as it was saying that they were not available every time I tried to download them. I contacted customer service and they sent them to me directly via email. Panic over! I printed them off 1st time. Had no problem getting into the venue and our seats… Read Full Review

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“Excellent service”

Written on: 19/11/2013

Brilliant service, professional and efficient. I used it for the first time but information from the telephone adviser was clear and helpful. Ticket collection from the London office was quick and seamless. Staff was exceptionally helpful and friendly. Would definitely recommend StubHub to others and will use again myself. Well done!… Read Full Review

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“Perfect Experience”

Written on: 18/11/2013

The purchase went smoothly, the pick-up was great (even had a little party going), and no trouble getting into the venue. As a bonus they assisted my husband and I who had purchased separate tickets -same row, but different not next to one another, with getting seats together. Wonderful of her to go out of her way to make our experience that much more enjoyable… Read Full Review

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“Hassle free - got exactly what was wanted”

Written on: 07/11/2013

My daughter was desperate to go to the Teen awards and had no luck getting tickets in spite of trying everything. She got her tickets form Stub hub 3 days before the event. They were a little more expensive than the face value, but she was happy to pay the extra. We were able to order them very easily, they downloaded quickly, and she got into the event with no hassle , had great seats, and had a brilliant time.I was very wary of buying tickets from a 3rd party, but it couldn't have worked… Read Full Review

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“England rugby tickets”

Written on: 07/11/2013

Initially there was a problem with the first set of tickets I brought,, however stub hub were on the phone calling me before I realised there was a problem. When home from work I called stub hub, can't remember the name of the chap I spoke with, but he upgraded my tickets at no extra cost and the Rugby match at Twickenham was fantastic. Thoroughly professional service!… Read Full Review

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“NFL 49's Wembly experience”

Written on: 07/11/2013

Brilliant event great tickets which arrived as expected would use stub hub again… Read Full Review

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“Got there in the end”

Written on: 07/11/2013

After booking tickets for a birthday present and being really excited abiut going 2 days before stubhub called and said not a trusted seller so tickets cancelled not a good start and 2 very upset daughters i thought not a good start st the same time of booking theses tickets i also booked 6 more tickets for michael buble a couple of weeks before we were supposed to go again i got a call to say not a trusted seller so again cancelled started to get very dispondent but got my money back they also… Read Full Review

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“NFL International Series - London 2013”

Written on: 07/11/2013

Excellent Service and easy booking via Website. Timeless Delivery respected… Read Full Review

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“Efficient service for a fantastic concert.Expensive.”

Written on: 07/11/2013

Should be regulated to prevent obscene profiteering… Read Full Review

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“John newman leeds”

Written on: 06/11/2013 by Gem2393 (1 review written)

Excellent next day service no problems! Concert was amazing and everything ran smoothly;)… Read Full Review

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