StubHub UK - www.stubhub.co.uk Reviews
Latest Reviews
★★★★★
“Kings of Leon - no problems; great time”
Written on: 20/06/2013
Bought 2 General Admittance to O2 concert (13th June 2013). Absolutely no problem getting in etc and great time - did choose tickets that were immediately emailed to me for printing off. First time I have used StubHub and so would use again and recommend. (read more)
★★★★★
“Brilliant”
Written on: 20/06/2013
without doubt awesome, takes the worry out of buying tickets and worrying they aren't going to turn up or are fake. One word - Awesome (read more)
★★★★★
“No worries about buying fakes”
Written on: 20/06/2013
If you want genuine tickets buy from here, quick delivery and peace of mind! (read more)
★☆☆☆☆
“Bon Jovi - Because We Can Tour at Etihad Stadium,...”
Written on: 20/06/2013 by rlforward (1 review written)
Bon Jovi - Because We Can Tour at Etihad Stadium, Manchester Sat, 08/06/2013, 16:00 I purchased 3 gold circle tickets at a total cost of £506 and was assured that all seats were booked and guaranteed. However the gold circle was standing only and overcrowded. I am 6'3" my partner and daughter both around 5'3". I could just about see but my partner and daughter could see nothing. It was boiling hot weather and we stood from 4pm until 11pm, was crushed and pushed around and the evening was... (read more)
★★★★★
“Timely, reliable and professional service!”
Written on: 20/06/2013
Great service from start to finish. User friendly website. Very easy to book tickets. Good selection of tickets available. Very informative website. Timely delivery of tickets. (read more)
★★★★★
“EXCELLENT SERVICE ”
Written on: 20/06/2013
Bought tickets for stone roses, was very hesitant as never used site before but had nothing to worry about. Received email updates and had no problems speaking to customer services also. Tickets arrived quickly in perfect condition, Would definately use again (read more)
★★★★★
“Quick 'n' easy”
Written on: 20/06/2013
Bought from Stubhub as was considerably cheaper than other tickets re-sellers online. The ticket was delivered days later and posted through the letterbox, which was great as it meant I didn't have to go to post office to collect! Very easy transaction. (read more)
★☆☆☆☆
“iPhone passbook ticket wasn't excepted at the O2”
Written on: 20/06/2013
iPhone passbook ticket wasn't excepted at the O2 I was told to take my scan to the box office, where they had to print me out a ticket. They had to go though my order number, again. I had to show ID again. I missed the first 15 min of the show. It runnied my night. (read more)
★★★★★
“great site”
Written on: 20/06/2013
Excellent website offering resale tickets. have used it 3 times & managed to get tickets for sold out gigs at below cost rice. Nuff said (read more)
★★★★★
“Aegon Tennis Queens”
Written on: 20/06/2013
Bought two tickets from StubHub but inadvertently bought the wrong ones. The staff were brilliant, Mark in particular went to great lengths to ensure that the tickets were replaced. Had an excellent day. Would recommend SubHub to all my friends, easy to order and would gave been even easier if I had got it right first time!! (read more)
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Showing 1 - 10 of 126 Reviews
★★☆☆☆
“Exactly as expected”
Written on: 20/06/2013
Was a bit worried when it got past the due date and the tickets had not arrived. Contacted Customer Services who responded promptly and kept me in the loop until the tickets arrived. Came on time prior to the concert with a few days to spare, exactly as described, and had no problems getting in. (read more)
★☆☆☆☆
“Stone Roses”
Written on: 20/06/2013
Tickets not delivered in time, it is now 2 weeks later and still nothing has been received. Attempts to reach stubhub are futile, mails to their published customer service team are all returned as 'undeliverable'. Not to be trusted. (read more)
★★★★★
“UK Download festival 2013”
Written on: 19/06/2013
I heard of stub hub through reading about it in someone's e-bay add. I got very good tickets (better than expected) and they were to arrive "by UPS" but I was still worried they won't arrive on time. I called them and got excellent customer service from stub hub by phone and email too on a Sunday! I knew I was safe after reading all the good reviews and that if there was anything dodgy about the tickets once I got there, stub hub would take care of it. I had the tickets basically by next day... (read more)
★★★★★
“Flawless”
Written on: 19/06/2013 by jamesamusich (1 review written)
I'm from the U.S. and ordered tickets for Bruce Springsteen at Wembley Stadium. Everything went flawlessly. (read more)
★★★★★
“Capital Summer time Ball”
Written on: 19/06/2013 by SammyJK (1 review written)
Tickets easy to find on this site and admin fees less than other similar sites. The transaction was easy to perform and there were regular emails advising me of my ticket status right from purchase to delivery. Safe and reliable site, well recommended!! (read more)
★★★★★
“The Who”
Written on: 18/06/2013
I was a little apprehensive to start as I had not received my tickets two days before. After a phonecall, everything was sorted very quickly and the tickets were ready to download. When I got to the venue, it was plain sailing. Would recommend Stubhub. Would book through Stubhub again. (read more)
★☆☆☆☆
“Utter Shambles”
Written on: 18/06/2013
In March this year 2013 we ordered and paid for 2 Front Row stalls for Josh Grobans concert at the Apollo Manchester. 3 days before the concert we received a message telling us the "guaranteed" seats were unavailable but 2 similar ie Row T instead of Row K, had been obtained for us. We printed all the paperwork we were asked to do and duly presented it at the theatre door. We were refused entry with the comment who are StubHub !!.After waiting until every other customer had been seated and... (read more)
★★★★★
“Helpful from start to finish...”
Written on: 18/06/2013 by woodywood2010 (1 review written)
A little late booking for Bruce Springsteen, Wembley 15th June we selected 2 club tickets. Stub Hub were helpful from start to finish, the tickets arrived as by UPS as stated. The response to my emails and a telephone call was friendly and efficient. need I say more? - use these people they are first class, Chris Rogers (read more)
★★★★★
“first time to use stubhub”
Written on: 18/06/2013
I was a bit apprehensive using stubhub at first but decided to give it a go as the tickets I wanted were listed at half price. Superb service. I downloaded the tickets there and then. no problem getting entry to the venue, and ended up 3 rows back from the stage!! I would definately use this site again. (read more)
★★★★☆
“Little late arriving”
Written on: 18/06/2013 by wendywdd
Travelled down from Manchester to London for Springsteen at Wembley, tickets were initially due 10 days before concert, actually got them Tuesday mid-day post before Saturday concert, but as I was travelling to London on Thursday morning this had left me feeling that time was running out. However there is an 0800 number to contact Stubhub and things turned out o.k. in the end. Generally a good service but if you are travelling away from home a few days before your concert date, you may be... (read more)
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Showing 11 - 20 of 126 Reviews
★★★★☆
“first time user”
Written on: 18/06/2013
fancied a second night of the stone roses at finsbury park. lunchtime on the Saturday I ordered the tickets and had them in my hand 30 minutes later. I will certainly use this service again and recommend that others do too. (read more)
★☆☆☆☆
“A disappointment”
Written on: 18/06/2013
I ordered a treat for my 73 year old wife at the Cliff Richard Concert in Exeter - I paid for 2 x £60 seats and was charged £272. When they arrived they were 2 x £45 seats. I spoke to StubHub who couldnt help me! I queried others around me at the event - they paid £45 for each ticket with a £8 -12 handling charge. My seats cost £136 for each £45 ticket. This is unacceptable trading and intend taking it further. Fortunately payment will be withheld on my credit card. I am also... (read more)
★★★★★
“First time use, great service”
Written on: 18/06/2013
I used StubHub for the first time last week to buy 2 weekend camping tickets for the Isle of Wight festival and I was not disappointed. The tickets arrived 4 and 5 days after buying them, well in time for going to the festival on Thursday. Being the first time I'd used this website I had slight concerns but the fan protect guarantee gave me extra confidence. A friend of mine bought his ticket from Viagogo and it turned out to be a fake so he had to quickly buy new one, but I had no such... (read more)
★★★★★
“Great value and service!”
Written on: 18/06/2013 by Burscob
Very effect isn't way to purchase tickets from an efficient and effective supplier. (read more)
★★★★★
“Super fast and easy!”
Written on: 18/06/2013 by Yas81 (1 review written)
I wanted to see Ben Howard at the last minute (2 days before) I usually use Gumtree but was pleasantly surprised at the price and the ease of Stubhub. It took 2 minutes to find and book...nice one! I got 2 face value tickets that I could pick up in central london. The staff at the office were nice and friendly and even rang me to let me know they had arrived. My only gripe is that the email confirmation could have been clearer as to when I could/nt pick the tickets up so I ended up at the... (read more)
★★★★★
“Reassuring way to buy tickets”
Written on: 18/06/2013
Easy to use & more reassuring than buying privately. Felt 'looked after'. (read more)
★★★★★
“Just so easy!”
Written on: 18/06/2013 by Jazzacat
Two weeks before the event I thought I'd check to see whether there were any good seats available for Eddie Izzard at Manchester Arena earlier this month. One visit identified two in the front row of the side block before the stage for £34.95 each all-in and a few clicks later they were mine. They arrived electronically for download a couple of says later and well ahead of the promised date. Two excellent seats for less than they would have cost from the venue itself?? That can't be... (read more)
★★★★★
“Good, helpful service”
Written on: 18/06/2013
Used for first time when I couldn't get Who tickets. I contacted StubHub a week before the concert as no tickets had arrived and they contacted the seller and responded immediately. Tickets arrived soon after with no hassle. Good service and will use again. (read more)
★★★★★
“Too easy and so quick!!!”
Written on: 18/06/2013 by Spillergirl
I had organised a group to go to see a band and then was the last to get tix, only to find out they were sold out!!! Went onto stub hub, got 2 tickets, less than face value and bought them. Worried they might stuff up my plans by not arriving over the next few days. Was delighted to see the ups package 2 days later......great service!!! (read more)
★★★★★
“Excellent , easy , fab service ”
Written on: 18/06/2013 by Vicki1234
First time user, was more than a bit nervous to use a site I'd not heard of before however I'd had a problem with my tickets that I'd already booked. Found out the day before my seats had not been reserved in other words my tickets didn't exist! . In a panic , Went onto stub hub to find two tickets sat there ! Bought them instantly and was then informed i had to collect them . It was easy to find , directions clear , customer service great , so quick and efficient and made my sons day , if... (read more)
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Showing 21 - 30 of 126 Reviews
★★★★★
“Highly recommend this site.”
Written on: 18/06/2013 by moominmama77
Having had a bad experience with buying tickets from an agency before,i was a little wary of using this site. I had tried to buy tickets to see bill bailey direct from the venue,but they didn't accept my card,so i looked around for other options and found this site. Granted i paid more than the face value of the tickets,but we got front row tickets so was well worth it. The delivery was spot on,as was the tracking and we had no issues whatsoever,the idea that you're protected too in case... (read more)
★★★☆☆
“Should declare Row and seat number”
Written on: 18/06/2013
Sellers should be obliged to declare the Row and the Seat number. Otherwise, how can you compare what you are buying? Order and delivery went smoothly. (read more)
★★★★★
“Excellent!!!”
Written on: 18/06/2013 by devhamid
I bought 2 tickets for Kings of Leon concert at the O2. A guy rang me a week before the event and said we have invalidated your tickets!! and he gave me another two. I logged in to the stubhub website and noticed that the new tickets are 2 blocks closer to the stage!! That was just amazing. I received the new tickets a day after by UPS. Secure purchase, thanks guys!! (read more)
★★★★★
“First time user”
Written on: 18/06/2013
Everything worked liked clockwork, tickets arrived ahead of date given on booking tickets.Have already told all my friends about StubHub! (read more)
★★★★★
“Stone Roses - last minute decision”
Written on: 18/06/2013
I wanted to impress a girl by getting last minute Stone Roses tickets for Finsbury Park. I found 2 for sale 5 days before the gig. I was concerned the tickets would arrive on time and whether they would be genuine. They were listed at less than market value which also rang alarm bells. I bought them anyway hoping that the EBay guarantee would help if I had problems. I needn't have worried. The tickets arrived 2 days later bu UPS parcel service and were totally genuine It was easy to navigate... (read more)
★★★★★
“Rihanna at Twickenham stadium”
Written on: 18/06/2013 by Mpav (1 review written)
Easy to use website. Tickets arrived in plenty of time. Great experience of stubhub. Would def use again (read more)
★★★☆☆
“bad seller reflects poorly on stubhub”
Written on: 18/06/2013
the tickets for the who concert should have arrived by tuesday 11th june, on the evening of this date as they still hadn't arrived i rang stubhub who were very helpful & contacted the seller who said he still had them as they arrived late to him. i was given a UPS tracking number for the 2 day delivery service & was told they would be with me by thursday. kept tracking the number but the delivery did not seem to be moving. rang stub hub back again thursday morning & they rang seller AGAIN... (read more)
★★★★★
“Josh Groban at the O2”
Written on: 18/06/2013 by julieboon (1 review written)
This is the first time I have used StubHub UK and I have been very impressed at the ease of buying tickets. The tickets I purchased were well priced for the seats I had. I would definitely use StubHub UK again and would highly recommend them. (read more)
★★★★★
“Who concert fantastic!”
Written on: 18/06/2013
I bought the tickets for my parents ruby wedding present. They had the most fantastic time and seats were pretty close to he stage. I was worried the tickets wouldn't arrive in time but stubhub kept me updated all the time on where they were and they did arrive in plenty of time. I was impressed by the information given by stubhub on what to do if any problems were encountered so it put my mind at rest that I had bought from a good site and that my parents would have a great night. (read more)
★★★★★
“Fantastic buying experience”
Written on: 18/06/2013 by singerstu (1 review written)
I needed a single ticket for Rhianna at Twickenham in the Golden Circle and found the cheapest ticket on Stub Hub. Its a simple efficient service with no hidden costs. What you see is what you pay. The ticket arrived quickly and the concert was brilliant. Thank you Stub Hub for a great transaction. I will definately be using this service again. (read more)
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Showing 31 - 40 of 126 Reviews
★★☆☆☆
“UPS are a nightmare”
Written on: 18/06/2013
The Stubhub team are very good ,but UPS are a complete nightmare ,bought 7 sets of tickets and UPS managed to lose one set of tickets and delay delivering another set- Royal Mail are much better (read more)
★★☆☆☆
“Bad for sellers”
Written on: 08/06/2013
I am a long term ebay user, though very rarely sell tickets. A last minute family commitment prevented me from going to a cricket match so I wanted to resell my ticket. An auction listing on ebay got a bid and many watchers within hours but the listing was removed in line with new ebay policy that you must use Stubhub, its sister company, for such sales. In contrast with ebay, auction format was not allowed and a discounted price listing got no bids. Selling and buyer fees are also much more... (read more)
★★★★★
“Thank you Stub Hub!!”
Written on: 23/05/2013
I had tried to get tickets to see Beyonce but they sold out so quickly. I had been looking for tickets on Ebay but they were all so expensive and I was also little nervous to buy tickets from some seller on Ebay, without any insurance that the tickets were real! I then came across Stub Hub and found tickets at a reasonable price that I bought and received in the mail few days later. The day before the concerts I got a call from Stub Hub telling me that there was a possibility that the... (read more)
★☆☆☆☆
“STUBHUB POOR UPS GOOD - ROYAL MAIL BETTER!”
Written on: 20/05/2013 by eastlondon1 (1 review written)
If I had known about UPS and the aggro sending I wouldn't have signed up I Sold my tickets on stubhub - ok no problem, but when it came to posting them out - I could walk down the post office and put them in an envelope and pay for them to be delivered next day and signed for. But Stubhub wants me to travel to a UPS 'drop off shop' which is further than the tickets need to travel to the purchaser! Now I have to wait for UPS to colelect them within a 10 hour period from my home. This is why... (read more)
Andiamo's Response to eastlondon1's Review
Written on: 20/05/2013
So you are giving Stubhub only one star because of a poor performance by UPS? Doesn't make sense. Am wondering why you had to contact Stubhub in the US. Is that where you are situated? Stubhub.co.uk has a toll-free UK number for you to call.
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Andiamo's Response to eastlondon1's Review
Written on: 23/05/2013
No, Stubhub don't do "nothing". They provide a platform for you to sell your tickets and it costs them a fortune to do so. If you think your tickets could reach a wider audience of potential buyers than one of these secondary sites if you sold them without their help I suggest that's the path you should take in future.
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★☆☆☆☆
“Not the best”
Written on: 19/05/2013 by Phil_carroll88
The prices of tickets seem more expensive than they are on other sites. From a sellers point of view too stubhub will take alot more money back from what yourve sold than my experiences on other websites. Stubhub is the new way of selling tickets on ebay as you cant on ebay no more and stubhub is an ebay company. I wish they left it how it was on the old way of buying and selling as its simple! Its obviously because they make more of a profit using stubhub which is smart from their point of... (read more)
★★★★★
“Don't Panic!”
Written on: 17/05/2013
I brought a ticket from Stub Hub for Beyonce. I was worried with the ticket when it arrived as it was an E ticket and I did't know whether it was real or not. I called up and they were very helpful if you have any issues just call. The ticket worked fine and Beyonce was amazing :) I would definately use Stub Hub again. (read more)
★★★★★
“Pink was amazing”
Written on: 14/05/2013
I got a bit worried 3 days before the gig when the tickets hadn't shown, but they came by courier in plenty of time. I had worried for nothing. The tickets were only a little bit more expensive than they would have been to buy from the venue (If they weren't sold out) and I was VERY happy with the seats. For all the people that (Like me) worried about whether to use this site, don't worry. They have proved themselves to me and I would not hesitate to use this site again (read more)
★★★★★
“Tigers Tickets from Stub Hub”
Written on: 09/05/2013
Throughly enjoyed day out at Tigers on Saturday. Got tickets to terrace cheaper than would have paid at box office, so sellers weren't asking for too much. Only problem i had was having to place separate orders for the 2 sets of tickets i bought, but that is it. Definatley will use again next season and have recommended it to friends. Many thanks (read more)
★★★★★
★★★★★
“Easy and great deal.”
Written on: 09/05/2013
It was very easy to pickup the tickets on the same day in central London. The staff at the office were super friendly and helpful. Go an amazing deal for a completely sold out show I was dying to see! I would highly recommend StubHub! (read more)
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Showing 41 - 50 of 126 Reviews
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StubHub UK - www.stubhub.co.uk
"Kings of Leon - no problems; g..." Read More
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Andiamo's Comment
Written on: 08/06/2013
Are you sure it's worse than ebay? With Stubhub there is no risk of non-payment as you are paid by them and not the buyer. You don't need to pay or worry about postage - UPS will collect your tickets. There are no listing fees to pay and you are paid through Paypal with no fees deducted.
Buyers looking for tickets on ebay will be re-directed to the Stubhub site, so I can't really see any disadvantages for you.
Paulcricketfan's Comment
Written on: 08/06/2013
Yes I am sure. First because event was a week away I was prevented from having a bidding process which resulted in a failed sale as opposed to a high level of interest on my aborted eBay listing where a firm bid was made. So regardless of fees ebay would have given me a return on my tickets whereas stubhub gave me nothing. Also in over 100 sales on eBay I have never had a bad debt and anyway i don't despatch the goods until I have PayPal receipt. Fees on stubhub for a £25 ticket were about £4 for seller and about same for buyer, hardly a good deal.
So I still think that eBay have made a serious backward step in forcing their customers to go to stub hub for ticket sales
Andiamo's Comment
Written on: 08/06/2013
£4 to reach a world-wide market - I don't think that's unreasonable and £4 to buy the ticket is about as much as Ticketmaster charges. Wouldn't your listing fee, final value fee and paypal charges come to about the same? Ebay owns Stubhub (or vice-versa, I'm not sure) and has channeled all tickets sales there because Stubhub didn't have the immediate impact on the UK market that they thought they would. You know, you can always list your tickets on ebay.com (instead of ebay.co.uk). They still accept ticket sales.
Paulcricketfan's Comment
Written on: 08/06/2013
Do you work for Stubhub or something like that? You seem a very determined advocate for them. Let me repeat the facts of my experience again, I listed on ebay and within a few hours got an inital bid of £10 and 11+ watchers. On Stubhub a fixed price listing (auction not allowed) at £25 got nothing. I do not need an international audience and who outside the UK is likely to buy tickets for a cricket match at the Oval next week at this late stage anyway. I think your comment about why ebay has gone over to Stubhub is very telling - they want it to get more market share and the decline in service to its ebay Uk customers is obviously a price they deem worth paying.
As a final effort to give them one more chance I have used a "last-minute" listing for the ticket. Of course on ebay I would just list them but with Stubhub I now have to post them the tickets before they can be listed by them ,losing the whole weekend for potential sales. And agin, no auction process, just a fixed price.
Sorry but you will never convince me that ebay Uk's decision is anything other than self-interest and that customers needs have been sacrificed to what they see as a greater profit source.
Andiamo's Comment
Written on: 09/06/2013
No, I don't work for them, but I have used them to sell unwanted concert tickets and was pretty impressed by their prompt payment system. In my case the fees worked out less than ebay.
Ofcourse you are correct, ebay have moved ticket sales over to Stubhub in a bid to get a larger share of the market. Can you blame them? Surely every company wants to see as large a profit as possible? That's why they are in business.
Paulcricketfan's Comment
Written on: 09/06/2013
True enough but sometimes if you reduce customer service, the policy can backfire. That is what has happened here due to stubhub's policy of not allowing auction processes near to event date. My aborted ebay listing produced a certain sale straightaway with the probability of higher bids to follow from the many watchers whereas a discounted fixed price on stubhub failed to sell. Still I have only had to resell tickets twice in 8 years so I doubt stubhub/ebay could care less.
Who knows maybe the deeper discounted fixed price in the last minute process might bear fruit.
Andiamo's Comment
Written on: 09/06/2013
I suppose it depends on personal circumstances, but for me the customer service on Stubhub knocks the service on ebay into a cocked hat. I'm sure that if you had sold your tickets immediately you would have considered Stubhub the bee's knees! On reflection, perhaps they are better for selling concert tickets rather than tickets for cricket matches. Anyway - good luck and I hope they do get sold asap.
Bluetile's Comment
Written on: 11/06/2013
I agree with the op, eBay is much better for selling tickets on than stubhub.
My main gripe with stubhub is their insistence on using UPS. I can sell tickets on eBay for a Friday concert as late as the day before because all I have to do is get down the post office and use Next Day Special Delivery. Not so with UPS and Stubhub - I would have to arrange for them to pickup the tickets the day after I sold them and they would then in turn delivery them to the buyer the day after that. So the latest sale date is now Tuesday instead of Thursday. I would also have to stay in all day until the UPS courier came. Not fun.
Another problem is that the seller can no longer stand out against the less reliable sellers by having excellent feedback. Feedback means nothing on stubhub because the buyer has no idea who they are buying from, so a seller who had 100% feedback on 1000s of ticket sales on eBay is just thrown amongst the hoi palloi of sellers on stubhub with nothing to differentiate them. And just because stubhub has the Fan Protect guarantee don't for a minute think it protects you from shoddy sellers - if you are let down the Fan Protect system will try get you replacement tickets but if they don't you'll just get a refund and a missed concert. Deal with a proper person on eBay with top feedback and you are much more likely to get the tickets you bought.
The only way a seller can stand out on subhub is to offer the lowest price.
And how do you find completed sales on stubhub? Having access to that info on eBay helps you set a price. Maybe that's in there somewhere, I don't know, I don't use it.
I suspect eBay will now be losing a significant amount of revenue from this decision to stop ticket sales and will at some point admit their mistake and resurrect it.
In the meantime I guess one could always list tickets under a different category, maybe band merchandise, but run the risk of being spotted before the auction ends. The advice to use ebay.com isn't really a solution.
Paulcricketfan's Comment
Written on: 11/06/2013
Hi - thanks for the support. It seems like ebay are monitoring ticket sales listed under other categories very closely - I have only ever sold a ticket once before on ebay in 7 years, yet they spotted my cricket tickets within 24 hours. Like you I hope they redirect their energies to giving better service to long standing users with 100% records and reverse this poor decision. As for my last minute listing - I posted them the ticket via the midday post on saturday - as of Tuesday night it is still not an active listing on the Stubhub site. Hard to believe that this service really exists in any meaningful form.