Did not get notification of gig cancellation

Skiddle www.skiddle.com
★★★★☆
4.4
91.0% of users recommend this
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tolgaors's review of Skiddle www.skiddle.com

“Did not get notification of gig cancellation ”

★☆☆☆☆

written by tolgaors on 03/07/2014

One general advice to people reading reviews: If you see too many
5star reviews be suspicious who wrote them and read the negative reviews
carefully.

It is normal that gigs get cancelled or postponed but I certainly did
not get an e-mail from Skiddle about this (although they claim they
send an e-mail). To make matters worse they tried to keep the 5GBP
booking fee. Great way of making money on all postponed or cancelled
gigs!

I wrote reviews at 2 different review sites and both were removed
with skiddle intervention. I needed to submit proof of purchase to get
my review back online again. Great strategy to remove all negative
reviews if reviewers don't have time.



Finally one more reason I will never buy from Skiddle again: They
dont send e-tickets so you have to show up with your card to get the
ticket. What if I could not go to a postponed event and wanted my friend
to go? I cant because you need to take the credit card to pick up the
tickets at the event. I think there are better places to book tickets
with better customer service out there although they did refund my 5gbp
booking fee at the end although it took me a lot of effort (including
keeping these reviews on-line).

  • Average

    Booking fee

Skiddle's Response to tolgaors's Review

Written on: 03/07/2014

Thanks for your review. We have looked into this for you an can confirm an email regarding the gig cancellation was sent to you, so apologies if you didn't receive this. We also post this information on the event info too.

With regards booking fees, as with nearly all ticket agents, we incur costs to first process your order, then refund the money afterwards - we do try to refund booking fees where possible, but we can only do this should the event promoter agree to cover such costs.

With regards our entry method, we certainly do send barcoded tickets, as well as physical tickets and the method you described - the options available for each event will vary depending upon the event and venue, so it's not always practical to offer every option. However if you do decide you can't attend an event, you can certainly call us to transfer the order to a friend.

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