written by 151Malone on 27/11/2014
Seatwave took our money and told us we could only pick up the tickets from one outlet in Glasgow. When we arrived to pick up the tickets the office was shut. They refuse to refund our tickets. We had to buy tickets the same night at the venue, so effectively paid twice. We will never use Seatwave again, I hope they go bust.
As rated by our community of reviewers
Andiamo's Comment
Written on: 27/11/2014
Well, obviously you could only pick the tickets up from one outlet as the tickets are only printed once. Are you saying you arrived at the office during the hours Seatwave told you it would be open, but you found it to be shut? In that case, you have to stick to your guns and insist on a refund.
Brucejambone's Comment
Written on: 27/11/2014
Exactly right - the ticket office was closed before the time advertised so it was impossible to get the tickets.
Andiamo's Comment
Written on: 28/11/2014
Believe it or not, they are an honourable company and if you explain the situation I am sure you will get your refund.,