Ripp Off stay away

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★★★★☆
4.1 / 5
85% of users recommend this
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Nickshone's review of Seatwave - www.seatwave.com

“Ripp Off stay away”

Written on: 09/05/2014 by Nickshone (1 review written)

I bought tickets 6 months ago when they were delivered the were less than half the price I was charged, I was completely misled and ripped off. I will never use them again. They have a lot of bad reviews elsewhere
Avoid at all costs

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Andiamo's Response to Nickshone's Review

Written on: 09/05/2014

I am wondering why you think you were mislead. The face value of the ticket is very clearly shown on the checkout page, before you enter any payment details. It's not even in small print. Can't understand why you missed it.

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Seatwaveteam's Response to Nickshone's Review

Written on: 14/05/2014

Hi,

Thank you for your feedback.

Firstly, we would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.

With regards to the Face value, the reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

However, we understand that this has been a far from easy experience for you and so we would like to make this up to you and offer you a 10% Voucher towards a future purchase, so you may see a truer reflection of the way we work. Please do get in touch with us through our website.

We do hope this goes someway in showing you that we do care very much about how you view our company and your customer experience.

seatwave

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Rosetheyounger's Response to Nickshone's Review

Written on: 09/05/2014

Seatwave is one of the most transparent secondary ticket selling sites around. Face value is clearly shown, as is the final amount you are going to pay. The only addition at check-out is the postage which can obviously only be added once they know where the tickets are going to be sent to. They have an 85.2% positive rating on this site alone - not bad when you consider that most people who are satisfied with a service don't bother to post a review. Compare that to the 16% positive rating that Ticketmaster has!!

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