Ripped Off !!!!!!

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Jmccall's review of Seatwave - www.seatwave.com

“Ripped Off !!!!!!”

Written on: 22/04/2014 by Jmccall (1 review written)

I am currently sat at the Royal Albert Hall having spent £370.00 on two tickets for Gary Barlow in restricted view £45.00 seats !!!!!
I feel totally ripped off ... Everyone around me has paid £45.00 , some bought tickets as late as today .... I use ticket master normally and never had an issue .... I am going to trading standards tomorrow ... Seatwave you have been warned ...

  • Gary Barlow

    Event

  • High

    Booking fee

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Seatwaveteam's Response to Jmccall's Review

Written on: 23/04/2014

Dear Jane,

We would like to thank you for getting in touch.

Firstly, we would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.

With regard to the Face value, the reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

We do appreciate your feedback and use it to make seatwave a better marketplace.

seatwave

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