Very disappointed

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Guest's review of Seatwave - www.seatwave.com

“Very disappointed”

Written on: 12/12/2013

My mum ordered tickets for Andre Rieu in Glasgow as Christmas presents and was charged over £200 for two tickets valued at £40 each. I will not be recommending this site to anyone.

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Mikex83's Comment

Written on: 16/12/2013

Seatwave is the worst website to buy and sell tickets, and people should know this! I suggest you to report this on their Facebook page, that's the only way to get some assistance (a poor one however!)

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Seatwaveteam's Comment

Written on: 17/12/2013

Hi there,

thank you for your feedback.

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

seatwave

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