Written on: 17/09/2013
I ordered tickets for Bestival and had a major problem trying to find out when the tickets would be dispatched so they would arrive in time. After using the sites online chat twice (first time the person left the convo)and sending lots of e-mails I finally managed to have the tickets dispatched. I leave for bestival in 2 days and have tickets which look like they have been burnt and say that the fee paid is £0.00. Customer service is non-existent with this company and e-mailing seems to get you VERY SLOW replies. Please avoid at all costs.
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