Felt I was ripped off

Click here if this is your business
★★★★☆
4.1 / 5
85% of users recommend this
Click here if this is your business
  • Selection of tickets available

  • Ease of ordering

  • Customer service

KateGsy's review of Seatwave - www.seatwave.com

“Felt I was ripped off”

Written on: 24/08/2013 by KateGsy (1 review written)

I booked 2 tickets for two separate days for the Ashes at Durham.Because there is no " shopping basket " facility two separate transaction had to be made, one straight after the other. The face value on each ticket was £80. I was charged £122.50 per ticket for one of the days, & £109.99 for the same value ticket for the second day. The commission & booking fees were correspondingly increased, so the total sums were £302.90 for one set of tickets & &273.01 for the others! This despite the ticket face value being the same & the booking made at the same time. I find this incomprehensible! Perhaps I'm missing something? Also despite requesting a change of address for the delivery of the tickets &an acknowledgement from seat wave that this would be done, the tickets were sent to the original address.
I was therefore very disappointed with the whole exercise and will not be booking through seat wave again. The one redeeming factor was the cricket was great!

  • Ease of ordering

  • Customer service

  • High

    Booking fee

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Response to KateGsy's Review

Written on: 24/08/2013

The price for tickets is set by the individual seller, that's why you have to complete each transaction separately. They were obviously listed by two different people who decided to list them at different rates.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Seatwaveteam's Response to KateGsy's Review

Written on: 09/09/2013

Hi there,

Thank you for your feedback.

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

seatwave

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
seatwave.com