Tickets never existed

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  • Selection of tickets available

  • Ease of ordering

  • Customer service

Guest's review of Seatwave - www.seatwave.com

“Tickets never existed”

Written on: 06/08/2013

Received an email from them stating that tickets were available at great prices for Derren Brown. Their site showed ample numbers of tickets across a range of dates. However, tried 4 different dates and after entering credit card details and address, the system said "no tickets available". They said they were having "technical problems". However, quick trawl of other sites showed that there is absolutely nothing available. Clearly the tickets never existed.

  • derren brown

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • Low

    Booking fee

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Seatwaveteam's Comment

Written on: 09/08/2013

Hi there,

One of our priorities is to make buying and selling tickets as easy as possible and to support you along the way.

We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs and so we are disappointed to hear when our customers are less than happy with the service.

As explained the tickets were visible on our website due to a technical glitch which has since been resolved.

We apologies for any inconvenience caused and we do appreciate you getting in touch with us and welcome your feedback as we use it to make Seatwave a better marketplace.

seatwave

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