robbie williams tickets

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steve489's review of Seatwave - www.seatwave.com

“robbie williams tickets”

Written on: 24/06/2013 by steve489 (1 review written)

After ordering tickets for Robbie Williams at Wembley back in february for saturday 29 June, just 5 days before the concert we receive an email to say our tickets, which we paid £750 for are no longer available, but we can have tickets as far away from the stage as you can get and they will give us £50 back? Seatwave...are you joking? Probably the poorest customer service of all the companies I've ever dealt with!!! Hotel and rail travel booked, package as a christmas present, and spoilt. DO NOT trust Seatwave!

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  • Selection of tickets available

  • Ease of ordering

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Seatwaveteam's Response to steve489's Review

Written on: 16/07/2013

Hi there,

Our priority here at Seatwave is to ensure that we get you to the chosen event so we are very careful to follow up any unusual issues that may arise and this would have been one of them.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. However, in the very unlikely event that a seller is unable to fulfil a sale, seatwave protects the buyer with a ticket guarantee, which means we will step in and try to source replacement tickets regardless of any potential expense to us, as we genuinely care about getting people to live events.

We appreciate that due to the proximity of the event the replacement tickets may not have been in the same section as ordered previously however, our main objective was to make sure that you could attend the concert which you were no doubt looking forward to.

We would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.

Our priority is to make buying tickets easy and we appreciate that this has been a far from easy experience.

Please do get in touch with us through our website so we can make this right and offer you a little something towards a future purchase.

Seatwave


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