Wrong Tickets Sent & Undr Refunded

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  • Selection of tickets available

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  • Customer service

jayneoc's review of Seatwave - www.seatwave.com

“Wrong Tickets Sent and Undr Refunded”

Written on: 18/06/2013 by jayneoc (1 review written)

We had 2 tickets for The Killers in Rome bought as a wedding present as we were honeymooning in Rome. On the advice of Seatwave had the tickets sent to our hotel. When we arrived the tickets were for Milan and Seatwave said they couldn't get us the correct tickets and even though they asked for a photograph of the Milan tickets couldn't refund until we sent the tickets back. We were told we would receive a full refund on them receiving the tickets back. I sent the tickets back and received an email saying the £105.28 paid would be refunded, amount paid. I then received a further email saying that £99 had been refunded. When I queried this I was told they couldn't refund more than had been paid, which they weren't. I would not touch this company again, they are totally incompetent and you would be better off buying from a tout on the street, at least that way you know you are getting the right thing and not getting robbed of other money!

  • The Killers

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • High

    Booking fee

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Seatwaveteam's Response to jayneoc's Review

Written on: 16/07/2013

Hi there,

One of our main priorities at Seatwave is to be completely transparent which can also be found on our company blog http://blog.seatwave.com/

We operate a fair and secure marketplace for both, sellers as well as buyers. We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs.

Our Ticket Integrity guarantee ensures that buyers using the platform will receive the tickets their ordered in time for the event, and that they'll get entry, should anything go wrong we at seatwave will protect you and got you covered and you will receive a 100% refund, which is part of the reason why seatwave was born.

We are disappointed to hear when our customers are less than happy with the service received and we would like to make this right.

Please do get in touch with us through our website so we can make this up to you and offer you a little something towards a future purchase.

seatwave

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