Prices

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Seatwave - www.seatwave.com
★★★★☆
4.1
From 5070 reviews
84.0% of users recommend this

  • Selection of tickets available

  • Ease of ordering

  • Customer service

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Guest's review of Seatwave - www.seatwave.com

“Prices”

★☆☆☆☆

written by on 16/06/2013

I would never buy from this company again. Overpriced tickets and terrible customer service. Wished I had read review before I purchased from them
They should be reported to trading standards

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • High

    Booking fee

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Andiamo's Comment

Written on: 16/06/2013

Tickets are priced by the individual seller, not by Seatwave. Never mind reading reviews before you buy - you would have been better off reading the Seatwave website where everything is very clearly explained.

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Seatwaveteam's Comment

Written on: 17/06/2013

Hi there,

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

One of our priorities is to make buying and selling tickets as easy as possible and to support you a long the way.

We are disappointed to hear when our customers are less than happy with the service received and we would like to make this right.

Please do get in touch with us through our website so we can make this up to you and offer you a little something towards a future purchase.

seatwave

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