No Beyoncé for us!!

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Seatwave - www.seatwave.com
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Guest's review of Seatwave - www.seatwave.com

“No Beyoncé for us!!”

★☆☆☆☆

written by on 02/06/2013

Just got back from Antwerp, thought I was going to see Beyoncé with my friend and our daughters (birthday present). Five fake tickets sold to us by Seatwave in Holland, at an incredible price. The kids in tears, disappointment all round. No idea how it works, by the way. The tickets were in our name, but the bar code scanner at the door told the ticket person they were "black listed". We were then sent to the till, where the people said the name on the ticket was different from the name the tickets were sold to. No entry.

  • beyonce

    Event

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Seatwaveteam's Comment

Written on: 04/06/2013

Hi there,

Our priority here at Seatwave is to ensure that we get you to the chosen event. So we are very careful in following up any unusual issues that may arise, this would be one of them.

Whilst we fully appreciate the disappointment you have experienced, given that the tickets are provided from a third party, we would require the written confirmation from the venue that you were unable to gain entrance as proof in order to be able to proceed actions against the seller.

As Seatwave is a marketplace, we don’t own the tickets, therefore the proof from the venue is needed as we need to pass this information on to the seller.

We hope you can understand that this measurement is in place to protect sellers that use our site who supply genuine tickets.

We take our Job very seriously and we share the passion for live events with our customers, this is why we have strict terms and conditions in place for sellers and we will ban any seller who is supplying invalid tickets from our site.


We would like to urge you to contact us through our website and provide us with the written proof so we can do the right thing and refund you the full purchase price and take the appropriate actions against the seller of your tickets as we feel you have been let down.

seatwave

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