Rip off

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Guest's review of Seatwave - www.seatwave.com

“Rip off”

Written on: 25/05/2013

Bought 5 tickets from seat wave total cost with their commission £824 04,tickets came £225 total £600 profit.Do not buy from Seatwave.

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Perkinscarl's Comment

Written on: 25/05/2013

I suggest next time you don't buy the tickets. The face value is clearly visible. Or were you forced to buy them?

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Seatwaveteam's Comment

Written on: 30/05/2013

Hi there,

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

seatwave

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Andiamo's Comment

Written on: 25/05/2013

I think you are saying the face value of the tickets came to £225 and you paid £824.04. That's not £600 profit for Seatwave. The vast majority of the profit went to the private seller who listed the tickets on Seatwave. Why don't any of you people read the websites? Seatwave so clearly states that it is a secondary selling site and that they do not set the prices. They are one of the most transparent sites on the web and I don't know how much clearer they can be.

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