Delivery

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Guest's review of Seatwave - www.seatwave.com

“Delivery”

Written on: 25/05/2013

The tickets have arrived 2 working days before the gig which is good, however there was no need for this when the tickets were supposed to have arrived a week ago. When querying the help service which took a lot of time, we were given a tracking number for Royal Mail which was incorrect!

The tracking number we tried to use continually said please come back later there is no information on your package, which adds stress.

Even if the delivery is not the fault of seatwave, but the actual seller, getting the tracking number wrong was. Not very impressive!

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Seatwaveteam's Comment

Written on: 30/05/2013

Hi there,

One of our priorities is to make buying and selling tickets as easy as possible and to support you a long the way.

We operate a fair and secure marketplace for both, sellers as well as buyers and as a marketplace we rely on the information that is provided to us by the seller.

We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs and so we are disappointed to hear when our customers are less than happy with the service.

Please do get in touch with us through our website and we will offer you a little something towards a future purchase .

We welcome your feedback.

seatwave

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