over 2 weeks since delivery guaranteed date paid £10 n/d p&p

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  • Selection of tickets available

  • Ease of ordering

  • Customer service

Guest's review of Seatwave - www.seatwave.com

“over 2 weeks since delivery guaranteed date paid £10...”

Written on: 17/05/2013

Paid £10 for UPS next day delivery "dispatched fast" now its 3 weeks later and 2 weeks after the seller is "back from holiday" ,..but still nothing.

I have emailed 3x since initial reply but each time i get a cursory email saying thanks we'll get back to you.... still nought!

Terrible service and appalling complany
STAY AWAY - be warned

  • JLS M.E.N

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • High

    Booking fee

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Seatwaveteam's Comment

Written on: 16/07/2013

Hi there,

One of our priorities is to make buying and selling tickets as easy as possible and to support you along the way.

We operate a fair and secure marketplace for both, sellers as well as buyers and as a marketplace we rely on the information that is provided to us by the seller. As a marketplace we do not send the tickets out ourselves, so if the tickets are marked as fast delivery and the tickets havent been dispatched within 7 working days as per our UserAgreement please do let us know and we can step in.

We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs and so we are disappointed to hear when our customers are less than happy with the service.

Please do get in touch with us through our website and we will offer you a little something towards a future purchase.

We welcome your feedback.

Seatwave

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